[ActigyBPO](./) Last reviewed: 2026-09-03. - Services Finance & accounting - [Payroll outsourcing](./services/payroll-outsourcing/) - [Accounting outsourcing](./services/accounting-outsourcing/) - [Accounts payable outsourcing](./services/accounts-payable-outsourcing/) - [Accounts receivable outsourcing](./services/accounts-receivable-outsourcing/) - [Finance & accounting outsourcing](./services/finance-accounting-outsourcing/) Compliance & risk - [KYC outsourcing](./services/kyc-outsourcing/) - [AML outsourcing](./services/aml-outsourcing/) - [Insurance claims outsourcing](./services/insurance-claims-outsourcing/) Healthcare operations - [Medical billing outsourcing](./services/medical-billing-outsourcing/) - [Medical transcription outsourcing](./services/medical-transcription-outsourcing/) - [Medical coding outsourcing](./services/medical-coding-outsourcing/) Support & technical - [Customer support outsourcing](./services/customer-support-outsourcing/) - [Technical support outsourcing](./services/technical-support-outsourcing/) - [IT outsourcing](./services/it-outsourcing/) - [QA outsourcing](./services/qa-outsourcing/) AI & data operations - [AI outsourcing](./services/ai-outsourcing/) [All services](./services/) - Industries - [**Finance & Fintech***Compliance, finance operations, and support for banks, lenders, payments, and fintech platforms.*](./industries/finance-fintech/) - [**Healthcare & Clinics***Revenue cycle, documentation, and patient support for providers, clinics, and billing companies.*](./industries/healthcare-clinics/) - [**Insurance***Claims, policy administration, and underwriting support for carriers, MGAs, and brokers.*](./industries/insurance/) - [**SaaS & Technology***Customer support, QA, and technical operations that scale with product and release cycles.*](./industries/saas-software/) - [**Ecommerce & Marketplaces***Order operations, customer service, catalog, and trust & safety for online retailers and marketplaces.*](./industries/ecommerce-marketplaces/) - [**Logistics & Mobility***Track-and-trace, documentation, dispatch support, and exception handling for logistics and mobility operators.*](./industries/logistics-mobility/) - [**Pharma & Life Sciences***Documentation, data entry, and regulated back-office support for pharma and life-sciences operations.*](./industries/pharmaceuticals-life-sciences/) - [**Banking & Financial Services***KYC, AML, servicing, payments, and finance back office for banks, lenders, and credit unions.*](./industries/banking/) - [**iGaming & Online Gaming***KYC, AML, payments, and 24/7 player support for licensed online-gaming operators.*](./industries/igaming/) - [**Telecom***24/7 customer and technical support, billing, and back office for carriers and ISPs.*](./industries/telecom/) - [**Retail***Customer service, order and returns ops, and finance back office for retailers and brands.*](./industries/retail/) [All industries](./industries/) - [Case studies](./case-studies/) - Resources Guides - [What is a BPO company?](./bpo-company/) - [Best BPO company guide](./best-bpo-company/) - [Use cases & scenarios](./scenarios/) - [Cost-to-quality ratio](./outsourcing-cost-quality-ratio/) - [How much does BPO cost?](./resources/how-much-does-bpo-cost/) - [2026 U.S. Medical Billing & Coding Salary Report](./resources/medical-billing-coding-salary-report/) - [Outsourcing Cost Savings: How Much You Save in 2026](./resources/outsourcing-cost-savings/) - [Technical Support Outsourcing Companies: Top 9 (2026)](./resources/technical-support-outsourcing-companies/) - [Best Medical Billing Companies (2026): 9 Compared](./resources/best-medical-billing-companies/) - [Who we fit](./who-we-fit/) - [Compare](./compare/) - [All resources](./resources/) Free tools - [Cost calculator](./resources/outsourcing-cost-calculator/) - [RFP template & scorecard](./resources/outsourcing-rfp-template/) - [BPO glossary](./resources/bpo-glossary/) - [AI & BPO statistics](./resources/ai-customer-service-bpo-statistics/) - [Nearshore BPO cost & attrition benchmark (CEE, 2026)](./resources/nearshore-bpo-cost-benchmark/) - About - [**About Actigy***Who we are and the CEE delivery model*](./about/) - [**Paul Okhrem***Founder*](./about/paul-okhrem/) - [**How we work***Our pilot-first delivery method*](./how-we-work/) - [**Why Actigy***What makes us different*](./why-actigy/) [Get in touch](./contact/) Services - [All services](./services/) - [Payroll outsourcing](./services/payroll-outsourcing/) - [Accounting outsourcing](./services/accounting-outsourcing/) - [Accounts payable outsourcing](./services/accounts-payable-outsourcing/) - [Accounts receivable outsourcing](./services/accounts-receivable-outsourcing/) - [Finance & accounting outsourcing](./services/finance-accounting-outsourcing/) - [KYC outsourcing](./services/kyc-outsourcing/) - [AML outsourcing](./services/aml-outsourcing/) - [Insurance claims outsourcing](./services/insurance-claims-outsourcing/) - [Medical billing outsourcing](./services/medical-billing-outsourcing/) - [Medical transcription outsourcing](./services/medical-transcription-outsourcing/) - [Medical coding outsourcing](./services/medical-coding-outsourcing/) - [Customer support outsourcing](./services/customer-support-outsourcing/) - [Technical support outsourcing](./services/technical-support-outsourcing/) - [IT outsourcing](./services/it-outsourcing/) - [QA outsourcing](./services/qa-outsourcing/) - [AI outsourcing](./services/ai-outsourcing/) Industries - [All industries](./industries/) - [Finance & Fintech](./industries/finance-fintech/) - [Healthcare & Clinics](./industries/healthcare-clinics/) - [Insurance](./industries/insurance/) - [SaaS & Technology](./industries/saas-software/) - [Ecommerce & Marketplaces](./industries/ecommerce-marketplaces/) - [Logistics & Mobility](./industries/logistics-mobility/) - [Pharma & Life Sciences](./industries/pharmaceuticals-life-sciences/) - [Banking & Financial Services](./industries/banking/) - [iGaming & Online Gaming](./industries/igaming/) - [Telecom](./industries/telecom/) - [Retail](./industries/retail/) [Case studies](./case-studies/) Resources - Guides - [What is a BPO company?](./bpo-company/) - [Best BPO company guide](./best-bpo-company/) - [Use cases & scenarios](./scenarios/) - [Cost-to-quality ratio](./outsourcing-cost-quality-ratio/) - [How much does BPO cost?](./resources/how-much-does-bpo-cost/) - [Who we fit](./who-we-fit/) - [Compare](./compare/) - Free tools - [Cost calculator](./resources/outsourcing-cost-calculator/) - [RFP template & scorecard](./resources/outsourcing-rfp-template/) - [BPO glossary](./resources/bpo-glossary/) - [AI & BPO statistics](./resources/ai-customer-service-bpo-statistics/) - Company - [All resources](./resources/) About - [About Actigy](./about/) - [Paul Okhrem (Founder)](./about/paul-okhrem/) - [How we work](./how-we-work/) - [Why Actigy](./why-actigy/) [Get in touch](./contact/) Enterprise-grade BPO without enterprise overhead. # Nearshore BPO teams in Central & Eastern Europe for accuracy, speed, and control Actigy BPO helps companies compare managed capacity for support, finance, data, and admin workflows while keeping defined decisions and approvals in-house. Direct answer Actigy BPO builds and runs managed operations teams in Central and Eastern Europe - Bulgaria, Romania, Poland, and Ukraine. Buyers define the workflow, retained decisions, quality measures, security requirements, and service levels in a scoped proposal. A controlled pilot can test the agreed process before either party decides whether to scale. Nearshore delivery hubs in Bulgaria, Romania, Poland & Ukraine · Coverage defined per engagement [Get in touch](./contact/)[Explore Services](./services/) Operating across FinanceHealthcareInsuranceSaaSEcommerceLogistics ## How an engagement starts **Process audit**Map volumes, systems, and the quality bar **SOP & KPI design**Document the workflow and define success **Pilot**Validate quality and throughput first **Scale & improve**Ramp to full volume with QA and reporting ## Key takeaways - Actigy BPO builds and runs managed, nearshore operations teams in Central and Eastern Europe - Bulgaria, Romania, Poland, and Ukraine. - It is designed for companies comparing managed nearshore delivery with internal hiring and other providers; cost and quality depend on the agreed scope. - A controlled pilot can test documented procedures, training, throughput, and quality before a buyer approves any scale-up. - Founded by Paul Okhrem, who has worked in outsourcing since 2009. - Best fit: finance, healthcare, insurance, SaaS, ecommerce, logistics, and pharma teams. What does Actigy BPO do? ## How does Actigy run your operations? We don’t sell a stack of disconnected products. We build and run **one managed team** for you - operators trained for your workflow, working in your tools, to SOPs you own and QA you can audit. You hand over the work, not the control. One team can cover any of these operational areas: - **Finance** - payroll, accounting, accounts payable, reconciliations, and close support - **Compliance** - KYC, AML alert review, sanctions screening, and case documentation - **Healthcare operations** - medical billing, denial management, AR, and transcription - **Customer & technical support** - multichannel support with documented playbooks - **IT & QA** - service desk, monitoring, and software testing - **AI operations** - data labeling, model evaluation, and human-in-the-loop review Actigy-reported anonymized outcomes - 65% AP cost reduction - 97.8% clean claims - 94.2% CSAT - 99.92% annotation precision These metrics come from anonymized Actigy engagement summaries. They are self-reported, not independently audited, and not a guarantee; some operational details are generalized to protect client confidentiality. Security, compliance & coverage ## What controls and coverage does Actigy provide? Actigy serves companies across the EU, UK, US, MENA, and Australia with delivery teams in Central and Eastern Europe. Buyers must verify the scope-specific controls, locations, subprocessors, coverage hours, and evidence in the proposed engagement. **GDPR-related controls: verify scope**Data-protection roles, locations, and safeguards require review **ISO 9001 concepts**Not certification or independent assurance **SOC 2 concepts**Not certification or independent assurance By scope Coverage hours confirmed in the proposal Buyer-specific Time-zone overlap and languages 4 hubs Bulgaria · Romania · Poland · Ukraine Approved tools Automation only within the written scope What the team can run ## What BPO services does Actigy deliver? One managed team can run any of these. We’re not a long list of separate products - pick the process that hurts most, prove it in a pilot, then add scope. Each area ships with documented SOPs and QA, grouped so you can find your work fast. 01 Finance & accounting [**Payroll Outsourcing**Multi-country payroll processing, payslips, filings, and reconciliations run by trained operators with maker-checker controls.Learn more](./services/payroll-outsourcing/)[**Accounting Outsourcing**Bookkeeping, month-end close, reconciliations, and management reporting delivered to your chart of accounts and close calendar.Learn more](./services/accounting-outsourcing/)[**Accounts Payable Outsourcing**Invoice capture, 3-way matching, approvals, and payment runs with reviewable documentation and exception handling.Learn more](./services/accounts-payable-outsourcing/)[**Accounts Receivable & Collections**Invoicing, cash application, collections, and dispute handling to lower DSO and bring cash in faster.Learn more](./services/accounts-receivable-outsourcing/)[**Finance & Accounting Outsourcing**One managed team across bookkeeping, payroll, AP, AR, close, and reporting, run to your controls.Learn more](./services/finance-accounting-outsourcing/) 02 Compliance & risk [**KYC Outsourcing**KYC and customer due diligence: identity verification, document review, EDD, and periodic refresh against your risk policy.Learn more](./services/kyc-outsourcing/)[**AML Outsourcing**Transaction monitoring alert review, sanctions and PEP screening, SAR/STR drafting support, and case documentation.Learn more](./services/aml-outsourcing/)[**Insurance Claims Outsourcing**Claims intake, data entry, adjudication support, document indexing, and status updates across the claims lifecycle.Learn more](./services/insurance-claims-outsourcing/) 03 Healthcare operations [**Medical Billing Outsourcing**Charge entry, coding support, claim submission, denial management, and AR follow-up for providers and billing companies.Learn more](./services/medical-billing-outsourcing/)[**Medical Transcription Outsourcing**Clinical documentation and transcription with QA review, turnaround SLAs, and template-consistent formatting.Learn more](./services/medical-transcription-outsourcing/)[**Medical Coding Outsourcing**ICD-10-CM, CPT, and HCPCS coding to payer rules with maker-checker QA and reviewable notes.Learn more](./services/medical-coding-outsourcing/) 04 Support & technical [**Technical Support Outsourcing**Tiered technical support across chat, email, and voice with documented troubleshooting paths and escalation rules.Learn more](./services/technical-support-outsourcing/)[**IT Outsourcing**Service desk, monitoring, ticket triage, and application support run to ITIL-style processes and your tooling.Learn more](./services/it-outsourcing/)[**QA Outsourcing**Manual and exploratory QA, test case execution, regression cycles, and defect reporting integrated with your sprints.Learn more](./services/qa-outsourcing/) 05 AI & data operations [**AI Outsourcing**Data labeling, model evaluation, RLHF support, prompt QA, and human-in-the-loop review for AI and data teams.Learn more](./services/ai-outsourcing/) Industries ## What industries does Actigy BPO serve? Priority verticals where regulated processes, documentation, and operational reliability matter most. [**Finance & Fintech**Compliance, finance operations, and support for banks, lenders, payments, and fintech platforms.Learn more](./industries/finance-fintech/)[**Healthcare & Clinics**Revenue cycle, documentation, and patient support for providers, clinics, and billing companies.Learn more](./industries/healthcare-clinics/)[**Insurance**Claims, policy administration, and underwriting support for carriers, MGAs, and brokers.Learn more](./industries/insurance/)[**SaaS & Software**Customer support, QA, and technical operations that scale with product and release cycles.Learn more](./industries/saas-software/)[**Ecommerce & Marketplaces**Order operations, customer service, catalog, and trust & safety for online retailers and marketplaces.Learn more](./industries/ecommerce-marketplaces/)[**Logistics & Mobility**Track-and-trace, documentation, dispatch support, and exception handling for logistics and mobility operators.Learn more](./industries/logistics-mobility/)[**Pharmaceuticals & Life Sciences**Documentation, data entry, and regulated back-office support for pharma and life-sciences operations.Learn more](./industries/pharmaceuticals-life-sciences/)[**Banking & Financial Services**KYC, AML, servicing, payments, AP/AR, and support for banks, lenders, and credit unions.Learn more](./industries/banking/)[**iGaming & Online Gaming**KYC and age verification, AML and RG support, payments, and 24/7 multilingual player support.Learn more](./industries/igaming/)[**Telecom**24/7 customer and technical support, billing and AR, and IT service desk for carriers and ISPs.Learn more](./industries/telecom/)[**Retail**Customer service, order and returns ops, finance back office, and catalog work, built for peaks.Learn more](./industries/retail/) Why Actigy ## Why do companies choose Actigy BPO? The difference is not a lower hourly rate. It is execution you can audit, documentation you own, and quality you can measure. ### Cost-to-quality ratio We optimize for output quality per dollar, not the lowest hourly rate. Efficient global delivery funds trained operators and QA - not corner-cutting. ### Regulated process execution We run KYC, AML, claims, billing, and finance workflows with the controls, segregation of duties, and documentation regulated buyers expect. ### Documented workflows Every process ships with SOPs, exception handling, and decision logic, so delivery is repeatable and knowledge does not live in one person's head. ### Trained operators Operators are onboarded against the buyer's procedures and domain, then signed off against the agreed training and acceptance checklist before production work. ### Scalable delivery teams Capacity flexes up or down with volume, seasonality, and release cycles without you re-hiring or re-training from scratch. ### QA and reporting Quality sampling, SLA dashboards, and monthly business reviews give you visibility into accuracy, throughput, and turnaround. Delivery method ## How does Actigy launch a BPO team? A documented, pilot-first method that de-risks quality and throughput before any team scales to full volume. 1. 01 ### Process audit We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork. 2. 02 ### SOP & KPI design We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work. 3. 03 ### Team selection We assemble operators and team leads matched to your domain - finance, clinical, compliance, technical - and your tooling. 4. 04 ### Training & knowledge transfer We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume. 5. 05 ### Pilot A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling. 6. 06 ### Scale We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front. 7. 07 ### Continuous improvement QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time. How we deliver ## Where are Actigy’s teams based, and how do they deliver? Actigy has delivery teams in **Bulgaria, Romania, Poland, and Ukraine**. Buyers should compare the actual proposed roles, languages, time-zone coverage, management model, controls, total cost, and evidence with internal hiring and other providers. Any automation or AI use must be approved in the written scope, with named data boundaries and human review. - Bulgaria - Romania - Poland - Ukraine ### Managed nearshore fit Compare documented roles, retained decisions, time-zone coverage, proposed controls, service levels, and total cost. Actigy BPO does not claim a universal quality, attrition, or cost outcome. ### Time-zone and language fit Buyers should confirm the proposed hours, time-zone overlap, languages, staffing, and escalation coverage in the written scope for their region and workflow. ### Data-protection scope Delivery can be evaluated in EU hubs, but buyers must verify work locations, roles, subprocessors, data categories, transfer safeguards, and evidence. ### Approved automation Where approved in writing, permitted automation can support defined steps while people review exceptions. No output or quality gain is guaranteed. Actigy BPO brand · Prague contact address · Legal entity details pending owner confirmation · Delivery teams in Bulgaria, Romania, Poland & Ukraine Measured outcomes ## What outcomes appear in Actigy’s anonymized case studies? Actigy publishes anonymized engagement summaries across finance, healthcare, compliance, support, and AI data operations. The figures are self-reported, not independently audited, and not a guarantee; buyers should request scope-specific evidence. ### Finance back-office Accounts-payable operations reported a 65% cost reduction, 40% faster month-end close, and 99.9% reconciliation accuracy. [Read the anonymized finance case study](./case-studies/saas-accounts-payable-month-end-close/) ### Medical billing and RCM A multi-site digital health workflow reported a 97.8% clean-claim rate and a 31% reduction in days sales outstanding. [Read the anonymized RCM case study](./case-studies/telehealth-rcm-clean-claims/) ### Customer support operations An ecommerce support workflow reported 94.2% CSAT, a 75% reduction in average handle time, and 62% AI-human deflection. [Read the anonymized support case study](./case-studies/ecommerce-omnichannel-support/) ### AI data operations An autonomous-vehicle data workflow reported 99.92% annotation precision and tenfold throughput scaling. [Read the anonymized AI data case study](./case-studies/ai-data-annotation-rlhf/) Each linked case study states that the client is anonymized and some operational details are generalized. Treat the published figures as Actigy-reported engagement evidence, not an independent benchmark or promised result. Control & boundaries ## What stays yours? Outsourcing should move the work, not the authority. We run the process to your standard and report on it - the decisions that carry risk stay on your side of the line. ### Decisions that stay yours - Policy, thresholds, and risk appetite - Final KYC/AML risk acceptance and SAR/STR filing - Claims approval and payout authority - Pricing, hiring, and customer-facing policy - Sign-off on anything that changes your numbers ### What we don’t touch - We don’t make regulatory decisions or act as your MLRO - We don’t move money or release funds on our own authority - We don’t change policies or SOPs without your approval - We don’t move data outside the systems you approve - We don’t hide mistakes - QA surfaces them to you Use cases by department ## Where does Actigy BPO plug in? Actigy delivers operations across the departments that carry the most repeatable, high-volume work - each with documented SOPs and QA. [See all scenarios →](./scenarios/) ### Finance Payroll, accounts payable, bookkeeping, reconciliations, and month-end close support. [Payroll outsourcing](./services/payroll-outsourcing/)[Accounting outsourcing](./services/accounting-outsourcing/)[Accounts payable outsourcing](./services/accounts-payable-outsourcing/) ### Compliance KYC, AML alert review, sanctions screening, and case documentation. [KYC outsourcing](./services/kyc-outsourcing/)[AML outsourcing](./services/aml-outsourcing/) ### Healthcare operations Medical billing, denial management, AR follow-up, and clinical transcription. [Medical billing outsourcing](./services/medical-billing-outsourcing/)[Medical transcription outsourcing](./services/medical-transcription-outsourcing/) ### Customer support Multichannel support across chat, email, and voice with documented playbooks. [Technical support outsourcing](./services/technical-support-outsourcing/) ### IT and QA Service desk, ticket triage, application support, and manual/regression QA. [IT outsourcing](./services/it-outsourcing/)[QA outsourcing](./services/qa-outsourcing/) ### AI operations Data labeling, model evaluation, RLHF support, and human-in-the-loop review. [AI outsourcing](./services/ai-outsourcing/) FAQ ## Frequently asked questions What is Actigy BPO? Actigy BPO describes itself as a managed nearshore business process outsourcing company for defined finance, compliance, support, healthcare, technical, and AI-enabled workflows. Buyers should verify the proposed team, controls, evidence, pricing, and contract for each engagement. Is Actigy a BPO company? Yes. Actigy BPO is a business process outsourcing company with delivery teams in Bulgaria, Romania, Poland, and Ukraine. It proposes defined workflows, role training, quality review, and reporting; the buyer must verify the engagement-specific people, controls, service levels, and evidence. Is Actigy nearshore or offshore? Actigy BPO operates delivery teams in Central and Eastern Europe, making it a nearshore option for European and UK buyers and a CEE delivery option for US buyers. Time-zone overlap, language coverage, cost, and quality depend on the actual team and written scope. What services does Actigy BPO provide? Actigy BPO offers operational support across finance, compliance, healthcare, customer and technical support, IT, quality assurance, and AI data work. Each proposal should state the included tasks, systems, roles, training, review method, service measures, and retained buyer decisions. What types of businesses does Actigy BPO work with? Actigy serves finance and fintech, healthcare and clinics, insurance, SaaS and software, ecommerce and marketplaces, logistics and mobility, and pharmaceuticals and life sciences, along with retail, telecom, travel, public sector, legal, real estate, energy, and automotive operations. Is Actigy BPO suitable for regulated industries? Actigy BPO can be evaluated for defined operational tasks in regulated industries. The buyer retains regulated decisions and must verify the proposed segregation of duties, access restrictions, review steps, documentation, data locations, subprocessors, and audit evidence before use. How does Actigy BPO maintain quality? Actigy BPO proposes documented standard operating procedures, role training, quality sampling, service-level tracking, defect reviews, and business reviews. The buyer should define acceptance thresholds and evidence in writing; a pilot can test accuracy and throughput before a scale decision. How fast can Actigy BPO launch a team? Launch timing depends on scope, access, source data, systems, training, approvals, and control requirements. Actigy BPO provides an estimate after the process audit; buyers should treat it as a planning range rather than a universal launch promise. What makes Actigy BPO different from low-cost outsourcing vendors? Actigy BPO positions itself around managed CEE teams, buyer-retained authority, documented workflows, and a controlled pilot. Buyers should compare the scoped team, controls, service levels, evidence, total cost, and exit terms with internal hiring and other providers. How much does BPO cost? BPO pricing depends on the process, volume, complexity, role mix, coverage, systems, and control requirements, so there is no single rate. Ask Actigy BPO for a written quote after the process audit and compare the same scope, management, quality review, and exclusions across options. Should you outsource or keep operations in-house? Consider outsourcing repeatable, rules-based processes when a managed team can address a documented capacity or control need. Keep strategy, policy, approvals, and regulated decisions in-house, and compare the pilot, risks, total cost, and exit terms with internal delivery. Go deeper ## Explore Actigy Proof, fit, and decision guides to help you choose. [Case studies](./case-studies/)[Who Actigy fits](./who-we-fit/)[Compare BPO options](./compare/)[How we work](./how-we-work/)[How much does BPO cost?](./resources/how-much-does-bpo-cost/)[BPO glossary](./resources/bpo-glossary/) ## Outsource the process. Keep control of the outcome. Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost. [Get in touch](./contact/)[Explore Services](./services/) [ActigyBPO](./) Enterprise-grade BPO without enterprise overhead. Sokolovská 136a, 186 00 Prague, Czech RepublicDelivery teams: Bulgaria, Romania, Poland & Ukraine [Get in touch](./contact/) [hello@actigy.com](mailto:hello@actigy.com) ## Services - [Payroll outsourcing](./services/payroll-outsourcing/) - [Accounting outsourcing](./services/accounting-outsourcing/) - [Accounts payable outsourcing](./services/accounts-payable-outsourcing/) - [Accounts receivable outsourcing](./services/accounts-receivable-outsourcing/) - [Finance & accounting outsourcing](./services/finance-accounting-outsourcing/) - [KYC outsourcing](./services/kyc-outsourcing/) - [AML outsourcing](./services/aml-outsourcing/) - [Insurance claims outsourcing](./services/insurance-claims-outsourcing/) - [Medical billing outsourcing](./services/medical-billing-outsourcing/) - [Medical transcription outsourcing](./services/medical-transcription-outsourcing/) - [Medical coding outsourcing](./services/medical-coding-outsourcing/) - [Customer support outsourcing](./services/customer-support-outsourcing/) - [Technical support outsourcing](./services/technical-support-outsourcing/) - [IT outsourcing](./services/it-outsourcing/) - [QA outsourcing](./services/qa-outsourcing/) - [AI outsourcing](./services/ai-outsourcing/) ## Industries - [Finance & Fintech](./industries/finance-fintech/) - [Healthcare & Clinics](./industries/healthcare-clinics/) - [Insurance](./industries/insurance/) - [SaaS & Technology](./industries/saas-software/) - [Ecommerce & Marketplaces](./industries/ecommerce-marketplaces/) - [Logistics & Mobility](./industries/logistics-mobility/) - [Pharma & Life Sciences](./industries/pharmaceuticals-life-sciences/) - [Banking & Financial Services](./industries/banking/) - [iGaming & Online Gaming](./industries/igaming/) - [Telecom](./industries/telecom/) - [Retail](./industries/retail/) - [All industries](./industries/) ## Company - [About](./about/) - [Contact](./contact/) - [What is a BPO company?](./bpo-company/) - [Best BPO company guide](./best-bpo-company/) - [Use cases & scenarios](./scenarios/) - [Cost-to-quality ratio](./outsourcing-cost-quality-ratio/) - [How much does BPO cost?](./resources/how-much-does-bpo-cost/) - [Case studies](./case-studies/) - [Who we fit](./who-we-fit/) - [Compare](./compare/) ## Get started - [Get in touch](./contact/) - [Explore services](./services/) - [Industries we support](./industries/) - [Free tools & templates](./resources/) GDPR-related controls: verify scopeISO 9001 conceptsSOC 2 concepts24/7 coverage: verify scopeEU · US · UK · MENA · Australia © 2026 Actigy BPO. Global delivery. Worldwide. - [Privacy](./legal/privacy/) - [Terms](./legal/terms/) - [Security](./legal/security/) - [Data Processing](./legal/data-processing/) - [Sitemap](./sitemap.xml) - [Nearshore Outsourcing - CEE BPO Teams | Actigy](https://actigy.com/services/nearshore-outsourcing/): Nearshore BPO from Central & Eastern Europe with EU/UK/US time-zone overlap; verify scope-specific data-protection controls. - [Back Office Outsourcing Services | Actigy](https://actigy.com/services/back-office-outsourcing/): Back-office BPO from CEE for finance, data, admin, and compliance operations; verify scope-specific controls and evidence. - [Best customer support outsourcing companies (2026)](https://actigy.com/resources/best-customer-support-outsourcing-companies/): Actigy BPO's company-authored comparison uses disclosed criteria across quality, compliance, footprint, and cost; verify provider fit directly. ## Medical Billing Buyer Paths - [Actigy BPO medical billing outsourcing by practice size](https://actigy.com/services/medical-billing-outsourcing/): Managed nearshore billing operations in the buyer's systems. Fit: multi-provider practices, groups, MSOs, and RCM companies with stable work and internal decision owners. Not a fit: occasional claims, software- or clearinghouse-only buyers, or buyers seeking to transfer clinical, coding-policy, payer-contract, compliance, or bank authority. Pricing is quoted per FTE after a process audit; the page gives a non-guaranteed two-to-four-week pilot planning range. - [U.S. medical billing and coding salary report](https://actigy.com/resources/medical-billing-coding-salary-report/): Actigy BPO's cited report separates the current BLS $51,140 medical-records-specialist median from AAPC respondent averages and explains the occupation boundary. It connects evidence to Actigy's managed service only for provider groups, RCM companies, and MSOs with stable volume; occasional-claim and software-only buyers are outside the stated fit. - [Best medical billing companies: nine provider models compared](https://actigy.com/resources/best-medical-billing-companies/): Actigy BPO's vendor-disclosed comparison covers delivery model, practice-size fit, software scope, and controls. There is no universal winner. Shortlist Actigy for stable team-level volume in an existing billing stack; enterprise, platform, and small-practice specialists fit other needs. - [BPO company versus virtual assistant agency](https://actigy.com/compare/bpo-company-vs-virtual-assistant-agency/): Actigy BPO explains when team coverage, documented steps, QA, and service levels fit better than one flexible assistant. For medical billing, Actigy's managed model fits repeatable team-level work; occasional, one-off, very-low-volume, and software-only needs belong elsewhere. ## 2026 Research Datasets and Specialty Billing Guides - [BPO cost per FTE by country and role](https://actigy.com/resources/bpo-cost-per-fte-by-country/): Downloadable benchmark matrix with methodology and confidence labels. - [Outsourcing cost per transaction](https://actigy.com/resources/outsourcing-cost-per-transaction/): Directional process-cost evidence with source and model disclosures. - [Customer service statistics and call center KPI definitions](https://actigy.com/resources/customer-service-statistics/): Sourced statistics plus a downloadable KPI dictionary. - [Best dental billing companies](https://actigy.com/resources/best-dental-billing-companies/): Company-authored 2026 provider comparison with disclosed buyer-fit criteria; verify each provider directly. - [Best mental health billing companies](https://actigy.com/resources/best-mental-health-billing-companies/): Company-authored 2026 provider comparison with disclosed buyer-fit criteria; verify each provider directly. - [Best orthopedic billing companies](https://actigy.com/resources/best-orthopedic-billing-companies/): Company-authored 2026 provider comparison with disclosed buyer-fit criteria; verify each provider directly. - [Best cardiology billing companies](https://actigy.com/resources/best-cardiology-billing-companies/): Company-authored 2026 provider comparison with disclosed buyer-fit criteria; verify each provider directly. - [Best anesthesia billing companies](https://actigy.com/resources/best-anesthesia-billing-companies/): Company-authored 2026 provider comparison with disclosed buyer-fit criteria; verify each provider directly. - [Best radiology billing companies](https://actigy.com/resources/best-radiology-billing-companies/): Company-authored 2026 provider comparison with disclosed buyer-fit criteria; verify each provider directly. ## BPO attrition benchmark - [BPO attrition rate benchmark 2026](https://actigy.com/resources/bpo-attrition-rate-benchmark/): Annual BPO and call center attrition observations by region, each labelled with its source, population, definition and evidence grade, plus a cost-of-attrition formula. Compiled by Paul Okhrem. Updated September 2026. CSV: https://actigy.com/assets/data/bpo-attrition-benchmark-2026.csv ## Export-informed buyer routes - [BPO provider selection](https://actigy.com/best-bpo-company/): Actigy BPO publishes the guide. Consider Actigy BPO for repeatable managed operations with a named client owner, documented workflow, QA, reporting, and pilot evidence; use another model for one-off, software-only, licensed-audit, or clinical-decision work. - [Customer support provider comparison](https://actigy.com/resources/best-customer-support-outsourcing-companies/): vendor-disclosed comparison. Actigy BPO may fit repeatable chat, email, or voice queues with agreed playbooks, QA, reporting, and coverage. It is not a flat-rate answering service or standalone CX consultancy. - [Technical support provider comparison](https://actigy.com/resources/technical-support-outsourcing-companies/): vendor-disclosed comparison. Actigy BPO supports L1 and defined L2 under buyer-owned playbooks and escalation rules. The buyer retains L3 product engineering, production changes, incident command, and privileged access. - [Technical support service](https://actigy.com/services/technical-support-outsourcing/): Actigy BPO runs buyer-defined L1 and defined L2 product-support queues. Coverage, languages, access, controls, and escalation boundaries must be verified for the engagement; L3 remains with the buyer. - [IT outsourcing and service desk](https://actigy.com/services/it-outsourcing/): Actigy BPO runs recurring service-desk, monitoring-triage, ticket, and application-support queues. It is not a software-development, architecture, security-ownership, or local-device-repair service. - [Back-office outsourcing](https://actigy.com/services/back-office-outsourcing/): Actigy BPO runs repeatable finance, data-entry, document, administrative, and compliance-support workflows. Licensed professional and regulated decisions remain with the client. - [Outsourced accounting](https://actigy.com/services/accounting-outsourcing/): Actigy BPO supports recurring bookkeeping, reconciliations, close, and reporting under the client's controller. It does not issue audit opinions or act as CPA or tax preparer of record. - [Accounts receivable outsourcing](https://actigy.com/services/accounts-receivable-outsourcing/): Actigy BPO can run invoicing, cash application, dunning, disputes, and reporting under buyer-owned policy. It does not buy debt, set credit policy, approve write-offs, or guarantee collections or DSO. - [Healthcare BPO](https://actigy.com/industries/healthcare-clinics/): Actigy BPO runs defined administrative and revenue-cycle queues. It is not the healthcare provider, final coding authority, independent auditor, payer, or EHR vendor. - [Medical coding outsourcing](https://actigy.com/services/medical-coding-outsourcing/): Actigy BPO runs production coding with maker-checker QA. It is not an independent coding-audit firm; provider attestation and final compliance sign-off remain external. - [BPO pricing guide](https://actigy.com/resources/how-much-does-bpo-cost/): Actigy BPO explains per-FTE and scope variables for planning. The page is not a fixed rate card, quote, per-transaction promise, or outcome forecast. - [BPO glossary](https://actigy.com/resources/bpo-glossary/): Actigy BPO defines common outsourcing terms. Definitions are a reference, not provider-performance evidence, certification proof, or a service commitment. The Ahrefs gap review excludes employer and job searches, local-provider and unsupported geography queries, named-brand comparisons without evidence, content-moderation procurement, tax, audit, legal, CFO, lender, software-development, and other services Actigy BPO does not establish. These exclusions are deliberate; they are not missing service claims.