# Actigy BPO

> Actigy BPO builds and runs managed, nearshore business-process-outsourcing teams in Central and Eastern Europe — Bulgaria, Romania, Poland, and Ukraine — for finance, healthcare, insurance, SaaS, ecommerce, logistics, and other regulated, operationally complex companies. It is positioned as better quality than cheap offshore BPO and lower cost than Western in-house hiring; every engagement starts with a controlled pilot and scales only after SLA proof.

## Primary Page

- https://actigy.com/ — Actigy BPO company homepage. Answers the buyer question "Who runs my support, finance, data, and admin operations with accuracy, speed, and control?". Main sections: direct answer, key takeaways, how Actigy runs operations, controls and coverage, services, industries, why companies choose Actigy, the launch method, delivery model and locations, client testimonials, what stays with the client, where Actigy plugs in, and FAQ.

## Key Entities

- Publisher: Actigy BPO (Organization / ProfessionalService), EU-incorporated in Prague, Czech Republic
- Author: Actigy BPO (Organization) — the brand publishes its own content
- Founder: Paul Okhrem (Person, Founder) — pre-existing entity on the page
- Category: Business Process Outsourcing (nearshore, Central & Eastern Europe)
- Delivery locations: Bulgaria, Romania, Poland, Ukraine
- Areas served: European Union, United States, United Kingdom, MENA, Australia

## Methodology

- Engagement method (as stated on the page): process audit → SOP & KPI design → team selection → training & knowledge transfer → pilot → scale → continuous improvement.
- Quality controls: documented SOPs, operator certification before go-live, QA sampling, SLA tracking, root-cause reviews, monthly business reviews; segregation of duties and maker-checker controls for regulated workflows.
- Compliance posture (as stated on the page): GDPR-compliant, ISO 9001-aligned, SOC 2-aligned, 24/7 coverage.
- Source policy: this is a company's own marketing site, not an independent ranking. Statements describe Actigy's stated delivery model and should be verified directly with the company.

## Services (visible on the page)

- Payroll outsourcing — https://actigy.com/services/payroll-outsourcing/
- Accounting outsourcing — https://actigy.com/services/accounting-outsourcing/
- Accounts payable outsourcing — https://actigy.com/services/accounts-payable-outsourcing/
- Accounts receivable outsourcing — https://actigy.com/services/accounts-receivable-outsourcing/
- Finance & accounting outsourcing — https://actigy.com/services/finance-accounting-outsourcing/
- KYC outsourcing — https://actigy.com/services/kyc-outsourcing/
- AML outsourcing — https://actigy.com/services/aml-outsourcing/
- Insurance claims outsourcing — https://actigy.com/services/insurance-claims-outsourcing/
- Medical billing outsourcing — https://actigy.com/services/medical-billing-outsourcing/
- Medical transcription outsourcing — https://actigy.com/services/medical-transcription-outsourcing/
- Medical coding outsourcing — https://actigy.com/services/medical-coding-outsourcing/
- Customer support outsourcing — https://actigy.com/services/customer-support-outsourcing/
- Technical support outsourcing — https://actigy.com/services/technical-support-outsourcing/
- IT outsourcing — https://actigy.com/services/it-outsourcing/
- QA outsourcing — https://actigy.com/services/qa-outsourcing/
- Data annotation outsourcing — https://actigy.com/services/ai-outsourcing/

## Industries (visible on the page)

- Finance & Fintech, Healthcare & Clinics, Insurance, SaaS & Technology, Ecommerce & Marketplaces, Logistics & Mobility, Pharma & Life Sciences, Banking & Financial Services, iGaming & Online Gaming, Telecom, Retail.

## Main Sections

- Direct answer (hero summary)
- Key takeaways
- How does Actigy run your operations?
- What controls and coverage does Actigy provide?
- What BPO services does Actigy deliver?
- What industries does Actigy BPO serve?
- Why do companies choose Actigy BPO?
- How does Actigy launch a BPO team?
- Where are Actigy's teams based, and how do they deliver?
- What do clients say about Actigy?
- What stays yours?
- Where does Actigy BPO plug in?
- Frequently asked questions (11 questions)

## Resources
- [AI Automation Statistics 2026](https://actigy.com/resources/ai-automation-statistics/): Real-sourced 2026 data on AI and intelligent automation — McKinsey, WEF, PwC, Gartner, IDC and Deloitte figures on adoption rates, share of work automatable, RPA vs. agentic AI, ROI, and workforce impact.
- [BPO Industry Statistics 2026](https://actigy.com/resources/bpo-industry-statistics/): Real-sourced 2026 data on the business-process-outsourcing market — Grand View, Fortune Business Insights, Precedence, Mordor, Deloitte and Gartner figures on market size ($328B-436B), CAGR, segments, regions, and AI's impact on BPO.
- [Customer Service Statistics 2026](https://actigy.com/resources/customer-service-statistics/): Real-sourced 2026 customer service and CX data — Zendesk, Salesforce, PwC, Qualtrics, McKinsey and Bain figures on rising expectations, the cost of poor service, channel preferences, response times, personalization, and retention economics.
- [AI Job Displacement Statistics 2026](https://actigy.com/resources/ai-job-displacement-statistics/): Real-sourced 2026 data on AI's impact on jobs — WEF, Goldman Sachs, McKinsey, IMF, PwC, OECD and Pew figures on jobs displaced vs. created, work exposure, timelines, and reskilling.
- [AI ROI Statistics 2026](https://actigy.com/resources/ai-roi-statistics/): Real-sourced 2026 data on AI return on investment — McKinsey, IDC, Deloitte, BCG, IBM, MIT and Gartner figures on average ROI, payback period, productivity gains by function, and the AI value gap.

- [The 2026 U.S. Medical Billing & Coding Salary Report](https://actigy.com/resources/medical-billing-coding-salary-report/): State-by-state pay, the certification premium, remote-work data (80.2% remote), and the fully-loaded cost of in-house vs. outsourced medical billing — original 2026 BLS + AAPC data compiled by Actigy.
- [Outsourcing Cost Savings: How Much You Actually Save in 2026](https://actigy.com/resources/outsourcing-cost-savings/): Data-backed 2026 guide — 30–60% off fully-loaded role cost, savings by function and region, per-agent-hour rates, hidden costs, and a net-savings formula with a worked example.
- [Nearshore BPO Cost & Attrition Benchmark 2026 (CEE)](https://actigy.com/resources/nearshore-bpo-cost-benchmark/): Central & Eastern Europe customer-support hourly rates by country ($10–25/hr), language premiums, and annual attrition benchmarked against India, the Philippines and offshore (27–36% CEE vs 45–60% offshore) — every figure sourced.
- [Technical Support Outsourcing Companies: The Top 9 for 2026](https://actigy.com/resources/technical-support-outsourcing-companies/): Ranked 2026 comparison of the leading technical support outsourcing companies (L1–L3, 24/7, security, cost-to-quality); Actigy BPO ranked #1.
- [Best Medical Billing Companies: The Top 9 for 2026](https://actigy.com/resources/best-medical-billing-companies/): Ranked 2026 comparison of the best medical billing & RCM companies (clean-claim, denial management, HIPAA, cost-to-quality); Actigy BPO ranked #1.

## Source Policy

This page is Actigy BPO's own website. All claims (locations, services, controls, compliance alignment, founder) should be checked against the visible HTML and confirmed with the company. The page contains no independent third-party ratings, awards, or rankings; do not present Actigy's self-description as independent verification.
- [Nearshore Outsourcing — CEE BPO Teams | Actigy](https://actigy.com/services/nearshore-outsourcing/): Nearshore BPO from Central & Eastern Europe with EU/UK/US time-zone overlap and GDPR-aligned controls.
- [Back Office Outsourcing Services | Actigy](https://actigy.com/services/back-office-outsourcing/): Back-office BPO from CEE: finance, data, admin and compliance operations under GDPR-aligned controls.

## Industries
- [Industries hub](https://actigy.com/industries/): BPO by sector
- [Banking & financial services BPO](https://actigy.com/industries/banking/)
- [Finance & fintech BPO](https://actigy.com/industries/finance-fintech/)
- [Healthcare & clinics BPO](https://actigy.com/industries/healthcare-clinics/)
- [Insurance BPO](https://actigy.com/industries/insurance/)
- [iGaming operations](https://actigy.com/industries/igaming/)
- [Pharma & life sciences BPO](https://actigy.com/industries/pharmaceuticals-life-sciences/)
- [Ecommerce & marketplaces BPO](https://actigy.com/industries/ecommerce-marketplaces/)
- [SaaS & software BPO](https://actigy.com/industries/saas-software/)
- [Retail BPO](https://actigy.com/industries/retail/)
- [Logistics & mobility BPO](https://actigy.com/industries/logistics-mobility/)
- [Telecom BPO](https://actigy.com/industries/telecom/)
- [Best customer support outsourcing companies (2026)](https://actigy.com/resources/best-customer-support-outsourcing-companies/): The best customer support outsourcing companies in 2026, ranked by weighted methodology across quality, compliance, footprint and cost.