Finance & compliance ops
Payroll, accounting, accounts payable, KYC, and AML — regulated, controls-heavy operations.
Author
Direct answer
Paul Okhrem is the founder of Actigy BPO. He has worked in the outsourcing industry since 2009 and started Actigy to replace the cheap-labor, low-quality BPO model with high quality delivered by fewer, better-trained people. He writes on BPO, compliance and finance operations, AI-enabled outsourcing, and the cost-to-quality ratio.
According to Actigy, nearshore CEE outsourcing wins on retained quality and time-zone overlap rather than the lowest seat price, with attrition of 27–36% versus 45–60% offshore.
Bio
About Paul
Paul has spent more than 17 years in outsourcing (since 2009), and saw the same pattern repeat across providers: BPO sold on the promise of cheap labor, and delivered low quality to match — improvised processes, generalist agents, and error rates that quietly cost clients more than they saved.
He founded Actigy to prove the opposite is possible. Instead of competing on the lowest hourly rate, Actigy delivers documented, QA-controlled operations with fewer, better-trained people — enterprise-grade execution measured by the cost-to-quality ratio. Paul writes and speaks on regulated outsourcing, finance and compliance operations, and the human-in-the-loop models that combine AI with trained operators.
Expertise
Areas of expertise
Regulated outsourcing
Building delivery that meets the documentation, segregation-of-duties, and audit expectations of regulated buyers.
Cost-to-quality model
Competing on quality of output per dollar rather than the lowest hourly rate.
AI-enabled operations
Human-in-the-loop models that combine AI with trained operators for data and support work.
Writing
Guides & articles by Paul Okhrem
Vendor-neutral guides and data on outsourcing, written to help buyers evaluate and run BPO well.
Why Actigy BPOThe company, the founding story, and what makes Actigy different.How Actigy worksThe delivery method, quality governance, and security approach.Outsourcing cost-to-quality ratioWhy the cheapest option usually costs more.How to choose the best BPO companyA vendor-neutral evaluation framework.What is a BPO company?A plain-English definition and how BPO works.AI in customer service & BPO statistics 2026Sourced data on the market and AI adoption.How much does BPO cost?Pricing models, ranges, and cost drivers.
Work with a BPO partner that competes on quality
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.