Case studies
Actigy BPO case studies
Published · Last updated
Direct answer
Actigy BPO publishes these anonymized case studies to show how a defined team handled a specific operating problem. Compare the workflow, baseline, controls and client-held decisions before using an outcome in procurement. The figures are company-reported, not independently audited benchmarks or a forecast for a new engagement.
Results come from anonymized client engagements, are reported by Actigy BPO and are not independently audited. Results depend on scope.
Reading a case: Verify the assigned team, working hours, access controls and process continuity instead of inferring them from a delivery region. Published attrition figures use different definitions, so compare them in the BPO attrition rate benchmark before you rely on one.
Describe your workflow, volume and required coverage. You decide on a pilot after reviewing the written scope.
Case studies by workflow
Scaling Accounts Payable & Month-End Close for a Hyper-Growth B2B SaaS Enterprise
(Actigy BPO-reported)
Optimizing Revenue Cycle Management (RCM) and Claim Approval for a Multi-Site Digital Health Provider
(Actigy BPO-reported)
Accelerating FinTech Onboarding and Compliance via High-Throughput KYC/AML Screening
(Actigy BPO-reported)
Transitioning to 24/7 Omnichannel Customer Operations for an Enterprise E-Commerce Platform
(Actigy BPO-reported)
High-Precision Ground Truth Annotation & RLHF for an Autonomous Vehicle Machine Learning Model
(Actigy BPO-reported)
Accounts Payable Management
The delivery team ran procure-to-pay processing for an anonymized global logistics company. The team reached 75% touchless line-item matching at $3.10 per invoice.
(Actigy BPO-reported)
Insurance Claims Processing Support
The delivery team ran P&C claims intake and pre-adjudication for an anonymized InsurTech TPA. The case reports 4.2-minute first notice of loss (FNOL) intake and leakage falling from 5.8% to 0.3% of volume. The client kept claim decisions.
(Actigy BPO-reported)
iGaming Risk & Fraud Operations
The delivery team ran 24/7 risk and fraud operations for an anonymized Tier-1 iGaming operator. The case reports an 8-minute payout workflow and a 0.12% chargeback rate. The client retained final approval and funds release.
(Actigy BPO-reported)
Pharmaceuticals & Lifesciences
The delivery team ran pharmacovigilance case processing for an anonymized global biotech. The team reached 99.96% MedDRA coding accuracy with 3-hour serious adverse event triage.
(Actigy BPO-reported)
Case study FAQs
Are these real client engagements?
Actigy BPO presents these as real engagements, anonymized with some operational details generalized for confidentiality. The outcomes are company-reported, not independently audited. Ask which supporting records or reference conversations can be made available before relying on a case in procurement.
Where are the teams behind these results based?
The case pages identify teams in Bulgaria, Romania, Poland, and Ukraine. Those locations do not establish the data handling, working-hour overlap, or quality of a new engagement. Confirm the actual assignment and controls in the proposed scope.
How are pilot results checked before scaling?
The cases describe scoped pilots with workflow, training, and quality checks before larger volumes moved. Their timelines belong to those engagements. For a new pilot, agree the sample, access, duration, price, acceptance criteria, and decision to scale.
Which decisions stay with the client?
Yes. Across these case studies, clients kept policy, approvals, banking authority, and final decisions in-house. The delivery team runs managed execution and maker-checker QA; the client keeps the controls.
Outsource the process. Keep control of the outcome.
Share the process you want to outsource. The scoping review covers complexity, staffing and delivery cost.
Describe your workflow, volume and required coverage. You decide on a pilot after reviewing the written scope.