Case studies
Actigy BPO case studies
Direct answer
These anonymized Actigy BPO case studies show measured outcomes across finance back-office, healthcare RCM, KYC/AML compliance, e-commerce support, and AI data operations — with hard numbers like a 65% accounts-payable cost cut, a 97.8% clean claim rate, an 88% AML false-positive reduction, 94.2% CSAT, and 99.92% AI annotation precision. Every engagement runs on the same model: a managed team in Central and Eastern Europe (Bulgaria, Romania, Poland, Ukraine), a proof-first pilot, and decision rights that stay in-house.
Scaling Accounts Payable & Month-End Close for a Hyper-Growth B2B SaaS Enterprise
Optimizing Revenue Cycle Management (RCM) and Claim Approval for a Multi-Site Digital Health Provider
Accelerating FinTech Onboarding and Compliance via High-Throughput KYC/AML Screening
Transitioning to 24/7 Omnichannel Customer Operations for an Enterprise E-Commerce Platform
High-Precision Ground Truth Annotation & RLHF for an Autonomous Vehicle Machine Learning Model
Accounts Payable Management
Scaling enterprise procurement-to-pay pipelines to secure 75% touchless line-item matching and drive processing costs down to $3.10 per invoice.
Insurance Claims Adjudication
Accelerating P&C pre-adjudication cycles to drop FNOL ingestion times to 4.2 minutes while securing a 94.6% leakage mitigation rating.
iGaming Risk & Fraud Operations
Deploying 24/7/365 follow-the-sun risk mitigation matrices to secure 8-minute payout approvals and lower platform chargeback ceilings to 0.12%.
Pharmaceuticals & Lifesciences
Streamlining GxP pharmacovigilance data operations to deliver 99.96% MedDRA coding accuracy with a 3-hour Serious Adverse Event triage SLA.
Case study FAQs
Are Actigy's case studies real?
Yes. Each case study is a real Actigy engagement, anonymized with some operational details generalized to protect client confidentiality; the metrics reflect the work as delivered. Reference conversations can be arranged under NDA.
Where are the teams behind these results based?
In Actigy's nearshore network across Central and Eastern Europe — Bulgaria, Romania, Poland, and Ukraine. Clients get EU-aligned data handling and working-hours overlap, with quality above typical low-cost offshore BPO.
How does Actigy prove results before scaling?
Every engagement starts with a controlled pilot. Actigy documents the workflow, trains operators, and measures quality against agreed SLAs, then scales to full volume only after the pilot proves the bar — usually within two to four weeks.
Does the client stay in control when working with Actigy?
Yes. Across these case studies, clients kept policy, approvals, banking authority, and final decisions in-house. Actigy runs managed execution and maker-checker QA; the client keeps the controls.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.