Cash in faster
Disciplined, daily follow-up across the whole ledger to bring DSO down.
BPO Service
Accounts Receivable & Collections Outsourcing
Direct answer
Accounts receivable (AR) outsourcing delegates invoicing, cash application, collections, dispute and deduction handling, and AR reporting to a managed team. Actigy BPO runs AR to your credit policy and dunning rules, inside your systems, with QA — bringing days sales outstanding (DSO) down and cash in faster, while your team keeps credit and write-off decisions.
What Actigy reports
DSODays sales outstanding
Cash collectedAgainst target
DisputesAged & resolved
AR agingReviewed each period
What does accounts receivable outsourcing include?
Accounts receivable outsourcing covers the order-to-cash work after the sale: issuing invoices, applying incoming cash, chasing overdue accounts, resolving disputes and deductions, and reporting on the AR ledger. The goal is faster, more predictable cash without straining customer relationships.
Actigy works inside your ERP or billing system, follows your credit policy and dunning cadence, and documents every customer contact. Credit limits, write-offs, and legal escalation stay your decision; Actigy runs the disciplined follow-up that collectors rarely have time for.
Capabilities included
What does Actigy handle for Accounts Receivable & Collections Outsourcing?
Actigy handles the Accounts Receivable workflow end to end: Invoicing and billing, Cash application, Collections and dunning, Dispute and deduction handling, Credit-risk support, AR aging and reporting. Each task runs to your procedures with maker-checker QA and a complete audit trail, while your team keeps policy, approvals, and final decisions.
Invoicing & billing
Accurate, on-time invoice issuance and re-billing to your terms.
Cash application
Incoming payments matched to invoices, including partials and remittances.
Collections & dunning
Structured follow-up by aging bucket, to your tone and cadence.
Dispute & deduction handling
Disputes logged, routed, and worked to resolution with notes.
Credit-risk support
Credit checks and account reviews prepared for your decision.
AR aging & reporting
Aging, DSO, and collections-effectiveness reporting each period.
Reconciliation
Customer-account and AR-ledger reconciliation kept current.
Who is this for?
- CFOs and controllers watching DSO climb and cash flow tighten
- Finance teams with a collections backlog they can never get ahead of
- B2B companies with high invoice volume and long payment terms
- Businesses where disputes and deductions quietly erode collected revenue
- Companies that want disciplined dunning without hiring a full collections team
Scenarios
What situations does Actigy solve?
If any of these sound familiar, outsourcing AR and collections to Actigy is worth a conversation.
DSO keeps climbing and nobody owns consistent follow-up.
We run structured dunning by aging bucket, so overdue accounts get worked every day.
Cash is stuck in unresolved disputes and deductions.
We log, route, and chase disputes to resolution with a clear audit trail.
Your team only chases the biggest accounts when there is time.
We give you dedicated capacity that covers the whole ledger, not just the top names.
Month-end is a scramble to reconcile what was actually collected.
We keep cash application and AR reconciliation current all month.
Is this the right fit?
When Actigy BPO is a strong fit
- You want lower DSO and more predictable cash without growing headcount
- You have high invoice volume, long terms, or a persistent collections backlog
- You want consistent, documented dunning instead of ad-hoc chasing
- You want to keep credit limits and write-off authority in-house
- You need clean AR reporting and reconciliation every period
When Actigy BPO may not be the right fit
- You want a debt-collection agency to buy or legally pursue charged-off debt — Actigy runs first-party AR, not third-party debt recovery
- You want Actigy to set credit limits or approve write-offs on its own authority
- Your invoicing and terms are undefined and not ready to be documented
Why Actigy
Why outsource accounts receivable to Actigy BPO?
You keep the relationship
We collect to your tone and policy, so customer relationships stay intact.
Documented every contact
Every call, email, and promise-to-pay logged for a clean audit trail.
Covers the whole ledger
Capacity to work small and mid accounts, not just the largest balances.
Delivery method
How does Actigy launch your accounts receivable outsourcing team?
Every engagement follows the same pilot-first method, adapted to the controls your process requires.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
Industries
Resources
Visibility
What will you see every month?
Outsourcing AR should make cash performance more visible, not less. Actigy reports DSO, collections against target, and dispute aging on a fixed cadence, so the operation stays accountable — useful whether you sell B2B or run high-volume marketplace billing.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
Engagement model
How does pricing and engagement work?
Actigy prices AR on a transparent per-FTE model tied to role and your industry — the cost-to-quality ratio, not a percentage of what we collect, which keeps incentives aligned with your policy. AR pairs naturally with accounts payable and accounting under one team.
Start with a pilot
A scoped, paid pilot proves quality and throughput before you commit to full volume.
Per-FTE pricing
Priced per FTE by role and your industry — not per transaction or by volume. You see the team and the cost.
You own the documentation
SOPs and process knowledge stay yours, which keeps switching costs low and cuts key-person risk.
Managed team or staff augmentation
Run it as a fully managed team or embed our operators in yours, inside your own tools.
See how Actigy would run your AR and collections
Get in touch and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What is accounts receivable outsourcing?
AR outsourcing is delegating order-to-cash work — invoicing, cash application, collections, and dispute handling — to a managed external team that works in your systems and to your credit policy. Actigy runs disciplined first-party follow-up to bring DSO down while you keep credit decisions.
Is this the same as a debt-collection agency?
No. Actigy runs first-party AR and collections in your name, to your policy and tone, on current and overdue invoices. We are not a third-party agency that buys charged-off debt or pursues it legally.
Will outsourcing AR hurt customer relationships?
It usually helps. Consistent, professional, documented follow-up to your tone tends to improve the customer experience versus sporadic chasing, and your team keeps authority over sensitive accounts.
Which AR and billing systems does Actigy work in?
Actigy operates inside your existing ERP or billing and collections tools and follows your credit policy and dunning cadence. The service adapts to your tooling rather than forcing a migration.
How much does AR outsourcing cost?
Actigy prices AR per FTE by role and your industry — not as a percentage of collections — so incentives stay aligned with your policy. A Tech Lead owns quality, and you can run a managed team or staff augmentation. We quote after a short process audit.
What decisions stay with us?
Credit limits, write-offs, settlement terms, and legal escalation stay your decision. Actigy executes invoicing, cash application, and structured follow-up, and prepares accounts for your call.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.