Regulated-grade controls
Segregation of duties, restricted access, and maker-checker QA on sensitive work.
Industry
BPO for Banking & Financial Services
Direct answer
Actigy BPO supports banks, credit unions, lenders, and financial-services firms with regulated back-office and compliance operations: KYC and customer due diligence, AML alert review, loan and account servicing, payments operations, accounts payable and receivable, and customer support. Work runs with segregation of duties, audit-ready documentation, and QA, so risk and regulatory accountability stay with your team while you gain capacity.
Common processes outsourced
KYC & CDD
AML alert review
Loan & account servicing
Payments operations
How does Actigy support banks and financial-services firms?
Banking runs on processes that are high-volume, heavily regulated, and unforgiving of error. Actigy provides trained operators to execute compliance and servicing operations — onboarding and due diligence, transaction monitoring review, loan and deposit servicing, payments, and back-office finance — to your policy, inside your core systems.
Because these workflows are regulated and examined, Actigy treats controls as part of delivery: segregation of duties, restricted access, maker-checker QA, and complete audit trails. Final risk decisions, MLRO responsibility, and regulatory accountability stay with your team; Actigy supplies disciplined execution and surge capacity.
Capabilities
What does Actigy run for banking?
For banking, Actigy runs KYC and customer due diligence, AML operations, Servicing and receivables, Finance and accounting, Accounts payable, Customer and technical support. Each workflow follows documented procedures with QA and audit-ready records, while your team keeps policy, risk, and final decisions and Actigy supplies trained operators and surge capacity.
KYC & customer due diligenceOnboarding verification, EDD, and periodic refresh to your risk policy.AML operationsTransaction-monitoring alert review, screening, and SAR/STR drafting support.Servicing & receivablesAccount and loan servicing support, billing, and receivables follow-up.Finance & accountingReconciliations, close, and reporting for banking back-office finance.Accounts payableVendor invoice processing, matching, and payment preparation with controls.Customer & technical supportMultichannel support for account, card, and digital-banking queries.
Who is this for?
- Retail and commercial banks scaling regulated operations
- Credit unions and community banks modernizing the back office
- Lenders and mortgage providers with onboarding and servicing volume
- Payments and card programs managing compliance at scale
- Compliance and operations leaders needing surge capacity with controls
Is this the right fit?
When Actigy BPO is a strong fit
- Your processes are regulated and require documented controls and audit trails
- Onboarding, alerts, servicing, or reconciliations exceed in-house capacity
- You need consistent, examinable decision documentation
- You want to keep policy, MLRO, and accountability in-house and offload execution
- Volume is seasonal or spikes with launches, campaigns, or rate moves
When Actigy BPO may not be the right fit
- You want a core-banking software vendor or API rather than an operations team
- You expect Actigy to assume MLRO or final risk-acceptance accountability
- You need a licensed entity to make lending or regulatory decisions on your behalf
Why Actigy
Why do banking teams choose Actigy BPO?
Audit-ready by default
Every decision documented, so files stand up to audit and examination.
Domain-trained operators
Operators certified on your policy and typologies before live work.
Cost-to-quality, not cut corners
Efficient delivery funds training and QA rather than the lowest rate.
Delivery method
How does Actigy launch a BPO team?
From process audit to scaled delivery, with controls matched to your sector.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
Industries
Resources
Visibility
What will you see every month?
Outsourcing banking operations should make quality and compliance more visible, not less. Actigy reports QA results, SLA attainment, and exception trends on a fixed cadence — the same discipline whether you run a community bank or at fintech scale.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
See how Actigy would run your banking operations
Get in touch and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What does a banking BPO do?
A banking BPO runs high-volume, regulated back-office and customer operations for banks and financial-services firms — KYC/CDD, AML alert review, account and loan servicing, payments, finance back office, and support — to the bank’s policy and controls. Actigy executes the work while your team keeps risk and regulatory accountability.
Is Actigy suitable for regulated banking work?
Yes. Actigy runs regulated workflows with segregation of duties, restricted access, maker-checker QA, and audit-ready records. MLRO responsibility and final risk decisions stay with your team.
Does Actigy work inside our core banking systems?
Actigy operates inside your existing core, onboarding, and case-management systems and follows your policy, so the service adapts to your tooling rather than forcing a migration.
How does Actigy protect customer data?
Banking data is handled under GDPR-aligned, ISO 9001- and SOC 2-aligned controls — scoped access, encryption, segregation of duties, and audit logging. See our security and data-processing terms.
How fast can a banking team launch?
A focused, well-documented process can move from audit to pilot in a few weeks; larger or more regulated scopes take longer because of training and controls. Actigy gives a realistic timeline after the process audit.
How is banking BPO priced?
Actigy prices per FTE by role and your sub-sector — not per transaction — with a Tech Lead on every team and the option of a managed team or staff augmentation. We quote after a short process audit.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.