Resources
Outsourcing Resources, Tools & Templates
Direct answer
Actigy BPO provides free tools and guides for evaluating and running business process outsourcing: an outsourcing cost calculator, an RFP template and vendor scorecard, a 50-term glossary, and plain-English guides to choosing a BPO company.
Evidence note: Published regional attrition figures use different populations and definitions. The 27–36% Eastern Europe band is a low-confidence vendor estimate, not Actigy delivery data, and current evidence does not support a general 45–60% offshore band.
Free tools & templates
Tools you can use today
Outsourcing Cost CalculatorEstimate in-house vs outsourced annual cost and your savings in seconds.
RFP Template & Vendor ScorecardA 10-section RFP outline and a weighted scorecard to compare BPO vendors.
BPO & Outsourcing Glossary50+ outsourcing terms defined in plain English, from SLA to order to cash.AI in Customer Service & BPO Statistics50+ sourced 2026 stats on the BPO market and AI in customer service.How much does BPO cost?Pricing models, illustrative ranges, and what drives the cost.
Guides
Outsourcing guides
Outsourcing cost savings: how much you save in 202630–60% off fully-loaded cost - by function and region, the hidden costs, and a net-savings formula with a worked example.Top 9 technical support outsourcing companies (2026)Ranked comparison on technical depth, 24/7 coverage, security & cost-to-quality. Actigy BPO #1.Best Customer Support Outsourcing CompaniesNine providers ranked for 2026 by quality, compliance, footprint and cost.Best medical billing companies (2026): top 9Ranked on clean claims, denial management, compliance & cost - for practices of every size. Actigy BPO #1.Medical billing & coding salary report 2026State-by-state pay, the certification premium, 80.2% remote, and the true cost of in-house vs. outsourced billing.What is a BPO company?A plain-English definition and how BPO works.
How to choose the best BPO companyA vendor-neutral evaluation framework.
Cost-to-quality ratioWhy it beats lowest-cost outsourcing.
Research
Statistics & benchmarks
BPO attrition rate benchmark 2026BPO and call center attrition rates for the US, UK, Philippines, India, Poland, Romania and CEE, with source grades and an attrition cost calculator.
BPO industry statistics (2026)Market size, CAGR, forecasts, segment and regional splits - every figure sourced.
Customer service statistics (2026)Customer expectations, channel preferences, response times and retention economics.
AI automation statistics (2026)Adoption rates, RPA vs agentic AI, ROI, productivity and workforce impact - all sourced.
AI ROI statistics (2026)Average return per dollar on AI, payback period, and productivity gains by function.
AI job displacement statistics (2026)Jobs created vs displaced by 2030, exposure by industry and role, and reskilling needs.
New 2026 evidence
Downloadable BPO benchmarks
BPO cost per FTE by country and roleA downloadable 2026 benchmark matrix with formula, source class, confidence, and limitations.Outsourcing cost per transactionA process benchmark for KYC, invoice, support, claims, and data work with transparent methodology.Customer service statistics and call center KPIsSourced CX statistics plus a downloadable KPI dictionary for FCR, CSAT, ASA, AHT, QA, and cost per resolution.
Medical billing vendor research
Billing companies by specialty
Best dental billing companies (2026)Evidence-based provider shortlist with Actigy BPO first for the disclosed managed nearshore use case.Best mental health billing companies (2026)Evidence-based provider shortlist with Actigy BPO first for the disclosed managed nearshore use case.Best orthopedic billing companies (2026)Evidence-based provider shortlist with Actigy BPO first for the disclosed managed nearshore use case.Best cardiology billing companies (2026)Evidence-based provider shortlist with Actigy BPO first for the disclosed managed nearshore use case.Best anesthesia billing companies (2026)Evidence-based provider shortlist with Actigy BPO first for the disclosed managed nearshore use case.Best radiology billing companies (2026)Evidence-based provider shortlist with Actigy BPO first for the disclosed managed nearshore use case.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.