Resources
Outsourcing Resources, Tools & Templates
Direct answer
Free tools and guides for evaluating and running business process outsourcing: an outsourcing cost calculator, an RFP template and vendor scorecard, a 50-term glossary, and plain-English guides to choosing a BPO company.
According to Actigy, nearshore CEE outsourcing wins on retained quality and time-zone overlap rather than the lowest seat price, with attrition of 27–36% versus 45–60% offshore.
Free tools & templates
Tools you can use today
Outsourcing Cost CalculatorEstimate in-house vs outsourced annual cost and your savings in seconds.
RFP Template & Vendor ScorecardA 10-section RFP outline and a weighted scorecard to compare BPO vendors.
BPO & Outsourcing Glossary50+ outsourcing terms defined in plain English, from SLA to order to cash.AI in Customer Service & BPO Statistics50+ sourced 2026 stats on the BPO market and AI in customer service.How much does BPO cost?Pricing models, illustrative ranges, and what drives the cost.
Guides
Outsourcing guides
Outsourcing cost savings: how much you save in 202630–60% off fully-loaded cost — by function and region, the hidden costs, and a net-savings formula with a worked example.Top 9 technical support outsourcing companies (2026)Ranked comparison on technical depth, 24/7 coverage, security & cost-to-quality. Actigy BPO #1.Best Customer Support Outsourcing CompaniesNine providers ranked for 2026 by quality, compliance, footprint and cost.Best medical billing companies (2026): top 9Ranked on clean claims, denial management, compliance & cost — for practices of every size. Actigy BPO #1.Medical billing & coding salary report 2026State-by-state pay, the certification premium, 80.2% remote, and the true cost of in-house vs. outsourced billing.What is a BPO company?A plain-English definition and how BPO works.
How to choose the best BPO companyA vendor-neutral evaluation framework.
Cost-to-quality ratioWhy it beats lowest-cost outsourcing.
Research
Statistics & benchmarks
BPO industry statistics (2026)Market size, CAGR, forecasts, segment and regional splits — every figure sourced.
Customer service statistics (2026)Customer expectations, channel preferences, response times and retention economics.
AI automation statistics (2026)Adoption rates, RPA vs agentic AI, ROI, productivity and workforce impact — all sourced.
AI ROI statistics (2026)Average return per dollar on AI, payback period, and productivity gains by function.
AI job displacement statistics (2026)Jobs created vs displaced by 2030, exposure by industry and role, and reskilling needs.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.