Per FTE, by role
A transparent monthly rate for each full-time operator, by role - a support agent, AP clerk, KYC analyst, or QA engineer.
Pricing guide
How much does BPO cost? BPO pricing in 2026
Direct answer
BPO pricing depends on the work, volume, coverage and control requirements. Actigy BPO usually quotes recurring work per full-time-equivalent role each month. Compare the complete service cost, including setup and your retained oversight. This guide explains pricing models and cost checks; it is not a rate card or a promise of savings.
Planning boundary: Actigy BPO publishes this pricing guide, but the figures are not a rate card or outcome forecast. Compare quotes against the same role, hours, language, controls, volume, and contract scope.
Describe your workflow, volume and required coverage. You decide on a pilot after reviewing the written scope.
Key takeaways: BPO pricing in 2026
- Actigy BPO prices per FTE: a transparent monthly rate per role.
- Role, industry, hours, language, controls, and volume shape the quoted team and rate.
- Leadership, QA responsibilities, and coverage hours must be specified in the engagement.
- We adapt to your tools, and offer staff augmentation as well as fully managed teams.
- Compare on cost-to-quality - output quality per dollar - not the rate alone.
Cost pages
Which BPO cost page answers your question?
The cost resources answer different planning questions. Use the table to find the right one.
| Your question | Pricing basis | Resource |
|---|---|---|
| What does one dedicated role cost in each country? | Historical modeled monthly cost per FTE, not current quotes | Cost per FTE by country and role |
| What does one processed item cost? | Sourced or modeled process cost per accepted item, not a service quote | Per-transaction benchmark |
| How much can outsourcing save? | Net saving after hidden costs | Savings guide |
| What would my own team cost? | Your salaries, volume and rates | Cost calculator |
| Is the cheapest option the best value? | Output quality per dollar | Cost-to-quality guide |
The monthly FTE resource is a historical planning model. The transaction resource separates sourced, modeled and directional evidence. Neither is a supplier rate card. Keep those evidence labels when using a figure in a budget.
Billing units
Which BPO pricing model fits the work?
| Model | What the fee buys | What to define before comparing |
|---|---|---|
| Hourly | Agreed working time | Paid versus productive hours, minimum hours, overtime, supervision and rework |
| Per FTE per month | Dedicated role capacity within an agreed schedule | Hours, leave cover, training, QA, team leadership and capacity changes |
| Per transaction | A defined processed or accepted unit | Unit definition, complexity bands, incomplete records, reopens and duplicate charges |
| Outcome-based | An agreed, measurable result | Baseline, attribution, acceptance criteria, client dependencies and any fixed fee |
A percentage-of-collections medical-billing fee is another model, tied to a defined revenue base. Ask which collections count and which tasks are excluded. Do not compare that percentage directly with an FTE fee without the same volume, scope and retained costs.
The outsourcing pricing models guide compares FTE, hourly, transaction and fixed-scope quotes. It explains which assumptions to request when each bidder uses a different billing unit.
The usual starting point is a monthly per-FTE quote. The other models explain how market proposals can differ; listing them does not mean every option is offered for every process.
Complete budget
Which setup and hidden costs should you include?
Include costs outside the recurring delivery fee before deciding whether a proposal saves money. Ask for a written inclusion and exclusion list, then separate one-time, recurring and retained costs.
- One-time transition: process mapping, access setup, training, documentation and the overlap between old and new teams.
- Recurring delivery: operators, agreed supervision, quality checks, reporting, shift coverage and replacement training.
- Technology and pass-through fees: software licenses, usage-based verification or communication tools and any client-specific equipment.
- Retained costs: your policy owner, approvals, vendor management, escalation handling and independent quality review.
- Change and exit: volume changes, added languages, new controls, notice periods and handover work.
Agree how exceptions are priced. A clean record and an incomplete file can require very different effort. A pilot should test the actual work mix and show which costs change with volume, rather than extrapolate from the easiest cases.
Pricing model
How Actigy BPO prices BPO
Actigy BPO generally quotes recurring work per role (FTE). Define the monthly hours, volume assumptions, leadership, tools, and exclusions in the proposal so you can compare the full cost.
Set by your industry
Regulated or complex sectors (finance, healthcare, insurance) need deeper training and controls, and the rate reflects that.
Defined leadership scope
Agree who owns quality, QA, reporting, and escalation, and whether that leadership is included in the quoted rate.
Managed team or staff augmentation
Choose a managed operation or specialists working under your day-to-day direction. Coverage, including any 24/7 requirement, depends on the staffing plan and agreement.
Your team
What a managed team includes
You get a structured team built around your process and quality bar - not just seats.
Trained operators
Operators trained on your SOPs, with agreed readiness checks before production work.
Named quality responsibilities
Specify the lead contact, QA sampling, reporting, and decisions retained by your own team.
24/7 coverage
Business-hours, extended or 24/7 teams, set per engagement and matched to the regions and hours you serve.
We work in your tools
The delivery team adapts to your existing stack - helpdesk, ERP, billing, ticketing, CRM - rather than forcing a migration.
Managed or staff augmentation
Choose a managed team or embed specialists into yours. Allocate documentation, supervision, and QA responsibilities explicitly.
Senior CEE talent + AI agents
Central & Eastern European operators, accelerated by AI agents, for a strong price-to-quality ratio.
Want pricing for your roles?
Tell us the roles, industry, coverage, and team size you need. We’ll send a transparent per-FTE quote - managed team or staff augmentation.
Cost drivers
What drives the cost
The role and your industry set the per-FTE rate most; a few other factors move the total.
Role & seniority
A senior QA engineer or compliance analyst costs more than a data-entry operator.
Your industry
Regulated, document-heavy sectors need more training, controls, and QA.
Coverage hours
24/7 coverage needs more headcount than business-hours support.
Team size
Volume and handling time affect required FTEs. Agree ramp, reduction, and minimum-commitment terms before signing.
Quality bar & QA
A higher accuracy bar and deeper QA sampling add cost. Compare that cost with measured changes in errors and rework.
Ramp & flexibility
Fast ramps, seasonal flex, and short pilots can carry a premium versus a steady commitment.
By service
Cost by service
Each service page answers “how much does it cost” for that process specifically.
Payroll cost Accounting cost Accounts payable cost KYC outsourcing cost AML cost Insurance claims cost medical billing outsourcing costs Medical transcription cost technical support outsourcing cost IT cost QA cost AI operations cost
Actigy BPO details accounts payable outsourcing pricing, including invoice complexity, exceptions and retained payment approval.
Pricing approach
Priced on cost-to-quality, not the lowest rate
The per-FTE model focuses on the cost-to-quality ratio - the quality of output per dollar - not the lowest rate. Location and AI use do not establish quality. Compare providers on the same accepted outputs, review effort, and total cost.
Start the discussion with process scope and a written quote. If a pilot is appropriate, agree its price, sample, acceptance criteria, and what happens before scaling. The proposal should identify roles, leadership, retained responsibilities, and cost. See how we work.
Does the proposal fit your budget and controls?
A strong fit when
- You weigh total cost - quality, rework, and risk - not just the rate
- You want a transparent per-FTE quote and a pilot before scaling
- You need documented controls, named leadership, and clear operating responsibilities
- You need capacity that flexes - managed team or staff augmentation
Not the right fit when
- You need a flat-rate answering product or a software subscription
- You need a fixed price before any process audit
- You want to buy software rather than an operating team
FAQ
BPO cost & pricing: FAQ
What does outsourcing with Actigy BPO cost?
Actigy BPO generally scopes recurring work as a monthly rate per FTE. The quote depends on role, industry, hours, language, controls, volume, and delivery model. Ask for the included leadership, coverage, tools, and exclusions; this guide is not a fixed rate card.
Is the quote per hour, transaction or FTE?
The usual starting point for recurring work is a monthly per-FTE quote. Volume still affects the number of roles and required capacity. Confirm the billing unit, monthly hours, overtime, minimum commitment, and change terms in the proposal.
Does the price depend on the industry?
Yes. The role sets the base rate and your industry adjusts it: regulated, document-heavy work (finance, healthcare, insurance, compliance) needs more training, controls, and QA than simple data entry, so the rate reflects that.
Can the scope use staff augmentation instead of a managed team?
Both models are offered. With staff augmentation, your team directs daily work; a managed scope assigns more operating responsibility to the provider. Agree supervision, QA, documentation, leadership, and coverage rather than assuming identical inclusions.
Which tools and systems will the team use?
The team adapts to your existing tools - your helpdesk, ERP, billing, ticketing, CRM, and systems - rather than forcing a migration. We work inside your stack so you keep one source of truth, and operators are trained on it during onboarding.
Is outsourcing cheaper than hiring in-house?
It can be, but the result depends on the scope. Compare salary, benefits, recruiting, management, and tools with the supplier fee, transition, retained oversight, and rework. Use the same quality and service requirements on both sides; a lower rate alone does not establish a saving.
Get a transparent BPO quote
Tell us the roles, industry, and coverage you need - we’ll send a per-FTE quote for a managed team or staff augmentation.
Describe your workflow, volume and required coverage. You decide on a pilot after reviewing the written scope.