Per FTE, by role
A transparent monthly rate for each full-time operator, by role — a support agent, AP clerk, KYC analyst, or QA engineer.
Pricing guide
How much does BPO cost?
Direct answer
Actigy prices BPO on a simple, transparent model: per FTE — a monthly rate per role — set by the role and your industry, not by transaction or volume. Every team includes a Tech Lead for quality and can run 24/7. We work in your tools, and can embed our people as staff augmentation or run a fully managed team.
Key takeaways
- Actigy prices per FTE: a transparent monthly rate per role.
- The rate is set by the role and your industry — never per transaction or by volume.
- Every team includes a Tech Lead to ensure quality, with 24/7 coverage available.
- We adapt to your tools, and offer staff augmentation as well as fully managed teams.
- Compare on cost-to-quality — output quality per dollar — not the rate alone.
Pricing model
How Actigy prices BPO
Actigy keeps pricing simple: you pay per role (FTE), and the rate reflects the role and your industry. We don’t charge per transaction or by volume — so cost is predictable and easy to plan.
Set by your industry
Regulated or complex sectors (finance, healthcare, insurance) need deeper training and controls, and the rate reflects that.
Tech Lead included
Every team includes a Tech Lead who owns quality, QA, and reporting, and is your point of contact — not billed as an extra.
Managed team or staff augmentation
Run a fully managed operation, or embed our specialists into your team as staff augmentation. 24/7 coverage is available either way.
Your team
What’s in an Actigy team
You get a structured team built around your process and quality bar — not just seats.
Trained operators
Operators certified on your SOPs and domain before they carry production volume.
A Tech Lead on every team
A lead who owns quality, QA sampling, and reporting — your single point of contact.
24/7 coverage
Business-hours, extended, or follow-the-sun teams, matched to the regions and hours you serve.
We work in your tools
Actigy adapts to your existing stack — helpdesk, ERP, billing, ticketing, CRM — rather than forcing a migration.
Managed or staff augmentation
Choose a fully managed team or embed our specialists into yours; both come with documentation and QA.
Senior CEE talent + AI agents
Central & Eastern European operators, accelerated by AI agents, for a strong price-to-quality ratio.
Want pricing for your roles?
Tell us the roles, industry, coverage, and team size you need. We’ll send a transparent per-FTE quote — managed team or staff augmentation.
Cost drivers
What drives the cost
The role and your industry set the per-FTE rate most; a few other factors move the total.
Role & seniority
A senior QA engineer or compliance analyst costs more than a data-entry operator.
Your industry
Regulated, document-heavy sectors need more training, controls, and QA.
Coverage hours
24/7 or follow-the-sun needs more headcount than business-hours support.
Team size
More FTEs for higher volume, fewer for a lean team — you scale up or down.
Quality bar & QA
A higher accuracy bar and deeper QA sampling add cost, and remove far more in rework.
Ramp & flexibility
Fast ramps, seasonal flex, and short pilots can carry a premium versus a steady commitment.
By service
Cost by service
Each service page answers “how much does it cost” for that process specifically.
How Actigy prices
Priced on cost-to-quality, not the lowest rate
Actigy prices on a transparent per-FTE model and competes on the cost-to-quality ratio — the quality of output per dollar — not the lowest rate. Senior Central & Eastern European operators and AI agents deliver quality the cheapest offshore vendors can’t match.
Every engagement starts with a process audit, a scoped quote, and a pilot before you scale — so you never commit to a number before seeing the work. Whether you want a managed team or staff augmentation, you see the roles, the Tech Lead, and the cost up front. See how we work.
Is Actigy priced right for you?
A strong fit when
- You weigh total cost — quality, rework, and risk — not just the rate
- You want a transparent per-FTE quote and a pilot before scaling
- You value EU/GDPR-aligned delivery, a Tech Lead, and documentation
- You need capacity that flexes — managed team or staff augmentation
Not the right fit when
- You only want the single lowest hourly rate regardless of quality
- You need a fixed price before any process audit
- You want to buy software rather than an operating team
FAQ
BPO cost & pricing: FAQ
What does outsourcing with Actigy cost?
Actigy prices per FTE: a transparent monthly rate per role, set by the role and your industry. We don't charge per transaction or by volume, so cost is predictable. Every team includes a Tech Lead, 24/7 coverage is available, and you can choose a managed team or staff augmentation. Request a quote for your specific roles.
How does Actigy price — per hour, per transaction, or per FTE?
Per FTE. You pay a clear monthly rate per role, set by the role and your industry. We deliberately do not charge per transaction, per ticket, or by volume, which keeps cost predictable and aligns us with quality rather than churn.
Does the price depend on the industry?
Yes. The role sets the base rate and your industry adjusts it: regulated, document-heavy work (finance, healthcare, insurance, compliance) needs more training, controls, and QA than simple data entry, so the rate reflects that.
Can Actigy do staff augmentation, or only managed teams?
Both. You can embed Actigy specialists into your team as staff augmentation, or run a fully managed operation. Either way you get trained operators, a Tech Lead for quality, documentation, and the option of 24/7 coverage.
What tools and software does Actigy use?
Actigy adapts to your existing tools — your helpdesk, ERP, billing, ticketing, CRM, and systems — rather than forcing a migration. We work inside your stack so you keep one source of truth, and operators are trained on it during onboarding.
Is outsourcing cheaper than hiring in-house?
Usually, once you count the fully-loaded cost of in-house staff (salary, benefits, management, recruiting, attrition, tooling). Senior Central & Eastern European delivery with AI agents cuts that cost while holding quality — the savings only matter if quality holds, which is why documentation and QA are built in.
Get a transparent BPO quote
Tell us the roles, industry, and coverage you need — we’ll send a per-FTE quote for a managed team or staff augmentation.