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BPO comparisons
Direct answer
These table-driven comparisons help you choose an outsourcing model: nearshore vs offshore BPO, Actigy BPO vs traditional BPO vendors, Central & Eastern Europe vs Philippines, managed BPO vs staff augmentation, and a BPO company vs a virtual assistant agency. Each page lays out the differences side by side and explains when to choose which - and where Actigy fits.
Evidence note: Published regional attrition figures use different populations and definitions. The 27–36% Eastern Europe band is a low-confidence vendor estimate, not Actigy delivery data, and current evidence does not support a general 45–60% offshore band.
BPO comparison guides
Nearshore BPO vs offshore BPO
Nearshore BPO places your team in a nearby region with strong time-zone and language overlap; offshore BPO places it in a distant, lower-cost region. …
Actigy vs traditional BPO vendors
Traditional BPO vendors optimize for scale and the lowest seat cost; Actigy optimizes for the cost-to-quality ratio. Where large vendors rotate genera…
CEE BPO vs Philippines BPO
The Philippines is the world’s largest voice and CX outsourcing hub, strong on US-hours coverage and scale. Central & Eastern Europe (Bulgar…
Managed BPO vs staff augmentation
With managed BPO, a provider runs an outcome for you - it owns the process, SOPs, QA, and SLAs. With staff augmentation, the provider supplies s…
BPO company vs virtual assistant agency
A BPO company runs documented, QA-controlled business processes at scale, with controls, team structure, and SLAs. A virtual assistant (VA) agency sup…
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, staffing model, and delivery cost.