Regulated-grade controls
Segregation of duties, restricted access, and maker-checker QA on sensitive workflows.
Industry
BPO for Finance & Fintech
Direct answer
Actigy BPO supports banks, lenders, payments, and fintech platforms with regulated back-office and compliance operations: KYC and AML, payroll, accounting, accounts payable, and customer support. Work runs with segregation of duties, audit-ready documentation, and QA, so finance teams gain capacity without loosening control or compliance.
Common processes outsourced
KYC & customer due diligence
AML operations
Payroll & accounting
Accounts payable
How does Actigy support finance and fintech companies?
Financial services run on processes that are high-volume, regulated, and unforgiving of error. Actigy provides trained operators to execute compliance and finance operations — customer onboarding, screening, transaction monitoring, reconciliations, and payments — to your policy, inside your systems.
Because these workflows are regulated, Actigy treats controls as part of delivery: segregation of duties, restricted access, maker-checker QA, and complete audit trails. Accountability for risk and regulatory decisions stays with your compliance function; Actigy supplies disciplined execution and surge capacity.
Capabilities
What Actigy runs for Finance & Fintech
KYC & customer due diligenceOnboarding verification, EDD, and periodic refresh to your risk policy.
AML operationsTransaction-monitoring alert review, screening, and SAR/STR drafting support.
Payroll & accountingMulti-entity payroll, bookkeeping, reconciliations, and month-end close.
Accounts payableInvoice processing, matching, and payment preparation with controls.
Customer & technical supportMultichannel support for account, payment, and product queries.
QA & AI operationsSoftware QA and model evaluation for fintech product and risk teams.
Who this is for
- Banks, credit unions, and lenders scaling regulated operations
- Payments, wallet, and card platforms with high onboarding volume
- Fintech and crypto platforms managing compliance at scale
- Wealth, lending, and BNPL providers with finance back-office load
- Compliance and finance leaders needing surge capacity with controls
Is this the right fit?
When Actigy BPO is a strong fit
- Your processes are regulated and require documented controls
- Onboarding, alerts, or reconciliations exceed in-house capacity
- You need audit-ready records and consistent decision documentation
- You want to keep policy and accountability in-house and offload execution
- Volume is seasonal or spikes with launches and campaigns
When Actigy BPO may not be the right fit
- You want a software vendor or API rather than an operations team
- You expect Actigy to assume MLRO or final risk-acceptance accountability
- Your compliance policy is undefined and you are not ready to set one
Why Actigy
Why Finance & Fintech teams choose Actigy BPO
Audit-ready by default
Every decision documented, so files stand up to audit and examination.
Domain-trained operators
Operators certified on your policy and typologies before live work.
Cost-to-quality, not cut corners
Efficient delivery funds training and QA rather than the lowest possible rate.
Delivery method
How Actigy launches a BPO team
From process audit to scaled delivery, with controls matched to your sector.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
Industries
Resources
Visibility
What you'll see every month
Outsourcing finance and fintech operations should make quality more visible, not less. Actigy reports on the numbers that matter and reviews them with you on a fixed cadence, so the operation stays accountable. The same discipline applies whether you run lean or at enterprise Insurance scale.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
Engagement model
How pricing and engagement work
Actigy prices finance and fintech operations on a transparent staffing model tied to scope, volume, and complexity — the cost-to-quality ratio, not an opaque per-transaction markup. Many teams run it alongside kyc outsourcing and aml outsourcing under one delivery team, with a single point of contact.
Start with a pilot
A scoped, paid pilot proves quality and throughput before you commit to full volume.
Staffing-based pricing
You see the team, the roles, and the cost. Capacity flexes up or down with your volume.
You own the documentation
SOPs and process knowledge stay yours, which keeps switching costs low and cuts key-person risk.
Clean exit and transfer
If you wind the engagement down, Actigy returns current documentation and supports knowledge transfer.
See how Actigy would run your finance and fintech operation
Book a consultation and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What finance and fintech processes can Actigy handle?
Actigy handles KYC and customer due diligence, AML operations, payroll, accounting, accounts payable, and customer and technical support, plus QA and AI operations for product and risk teams. Each runs inside your systems with controls and QA.
Is Actigy suitable for regulated financial operations?
Yes. Regulated workflows are a core focus. Actigy runs them with segregation of duties, restricted access, maker-checker QA, and audit-ready documentation, while your compliance function keeps policy ownership and final risk and regulatory decisions.
Does Actigy replace our compliance team?
No. Actigy adds operational capacity and disciplined execution. Your MLRO and compliance leaders retain accountability, risk appetite, and filing decisions; Actigy makes their work faster and better-documented.
Can Actigy scale for onboarding spikes?
Yes. Capacity flexes for product launches, marketing campaigns, and market entry, then returns to steady-state, so you handle peaks without permanent compliance hiring.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.