Regulated-grade controls
Segregation of duties, restricted access, and maker-checker QA on sensitive workflows.
Industry
BPO for Finance & Fintech
Direct answer
Actigy BPO supports fintech platforms, payments and card companies, digital lenders, and wealth and crypto products with regulated back-office and compliance operations: KYC and AML, payroll, accounting, accounts payable, and customer support. Work runs with segregation of duties, audit-ready documentation, and QA, so finance teams gain capacity without loosening control or compliance.
According to Actigy, nearshore teams in Central and Eastern Europe run 27–36% annual attrition versus 45–60% at typical offshore providers, which is why they hold quality on complex, regulated work.
Common processes outsourced
KYC & customer due diligence
AML operations
Payroll & accounting
Accounts payable
At a glance
Finance & Fintech fact sheet
| Industry | Finance & Fintech |
|---|---|
| What Actigy runs | KYC & customer due diligence, AML operations, Payroll & accounting, Accounts payable, Customer & technical support, QA & AI operations |
| Pricing model | Per FTE by role and industry — not per transaction or by volume |
| Engagement | Managed team or staff augmentation |
| Team includes | Trained operators, a Tech Lead, and QA |
| Coverage | 24/7 follow-the-sun |
| Delivery region | Bulgaria, Romania, Poland & Ukraine (EU nearshore) |
| Controls | GDPR-compliant; ISO 9001- & SOC 2-aligned; maker-checker QA |
| Time to pilot | ~2–4 weeks after a process audit |
| You keep | Policy, approvals, and final decisions |
How does Actigy support finance and fintech companies?
Financial services run on processes that are high-volume, regulated, and unforgiving of error. Actigy provides trained operators to execute compliance and finance operations — customer onboarding, screening, transaction monitoring, reconciliations, and payments — to your policy, inside your systems. For traditional banks and credit unions, see Banking & Financial Services.
Because these workflows are regulated, Actigy treats controls as part of delivery: segregation of duties, restricted access, maker-checker QA, and complete audit trails. Accountability for risk and regulatory decisions stays with your compliance function; Actigy supplies disciplined execution and surge capacity.
Capabilities
What does Actigy run for Finance & Fintech?
For Finance & Fintech, Actigy runs KYC and customer due diligence, AML operations, Payroll and accounting, Accounts payable, Customer and technical support, QA and AI operations. Each workflow follows documented procedures with QA and audit-ready records, while your team keeps policy, risk, and final decisions and Actigy supplies trained operators and surge capacity.
KYC & customer due diligenceOnboarding verification, EDD, and periodic refresh to your risk policy.
AML operationsTransaction-monitoring alert review, screening, and SAR/STR drafting support.
Payroll & accountingMulti-entity payroll, bookkeeping, reconciliations, and month-end close.
Accounts payableInvoice processing, matching, and payment preparation with controls.
Customer & technical supportMultichannel support for account, payment, and product queries.
QA & AI operationsSoftware QA and model evaluation for fintech product and risk teams.
Who is this for?
- Fintech platforms and payments companies scaling regulated operations
- Payments, wallet, and card platforms with high onboarding volume
- Fintech and crypto platforms managing compliance at scale
- Wealth, lending, and BNPL providers with finance back-office load
- Compliance and finance leaders needing surge capacity with controls
Is this the right fit?
When Actigy BPO is a strong fit
- Your processes are regulated and require documented controls
- Onboarding, alerts, or reconciliations exceed in-house capacity
- You need audit-ready records and consistent decision documentation
- You want to keep policy and accountability in-house and offload execution
- Volume is seasonal or spikes with launches and campaigns
When Actigy BPO may not be the right fit
- You want a software vendor or API rather than an operations team
- You expect Actigy to assume MLRO or final risk-acceptance accountability
- Your compliance policy is undefined and you are not ready to set one
Why Actigy
Why do Finance & Fintech teams choose Actigy BPO?
Audit-ready by default
Every decision documented, so files stand up to audit and examination.
Domain-trained operators
Operators certified on your policy and typologies before live work.
Cost-to-quality, not cut corners
Efficient delivery funds training and QA rather than the lowest possible rate.
Delivery method
How does Actigy launch a BPO team?
From process audit to scaled delivery, with controls matched to your sector.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
KYC outsourcingAML outsourcingAccounting outsourcingAccounts payable outsourcingFinance & accounting outsourcing
Industries
Resources
Visibility
What will you see every month?
Outsourcing finance and fintech operations should make quality more visible, not less. Actigy reports on the numbers that matter and reviews them with you on a fixed cadence, so the operation stays accountable. The same discipline applies whether you run lean or at enterprise Insurance scale.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
Engagement model
How does pricing and engagement work?
Actigy prices finance and fintech operations on a transparent staffing model tied to scope, volume, and complexity — the cost-to-quality ratio, not an opaque per-transaction markup. Many teams run it alongside kyc outsourcing and aml outsourcing under one delivery team, with a single point of contact.
Start with a pilot
A scoped, paid pilot proves quality and throughput before you commit to full volume.
Staffing-based pricing
You see the team, the roles, and the cost. Capacity flexes up or down with your volume.
You own the documentation
SOPs and process knowledge stay yours, which keeps switching costs low and cuts key-person risk.
Clean exit and transfer
If you wind the engagement down, Actigy returns current documentation and supports knowledge transfer.
See how Actigy would run your finance and fintech operation
Get in touch and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What finance and fintech processes can Actigy handle?
Actigy handles KYC and customer due diligence, AML operations, payroll, accounting, accounts payable, and customer and technical support, plus QA and AI operations for product and risk teams. Each runs inside your systems with controls and QA.
Is Actigy suitable for regulated financial operations?
Yes. Regulated workflows are a core focus. Actigy runs them with segregation of duties, restricted access, maker-checker QA, and audit-ready documentation, while your compliance function keeps policy ownership and final risk and regulatory decisions.
Does Actigy replace our compliance team?
No. Actigy adds operational capacity and disciplined execution. Your MLRO and compliance leaders retain accountability, risk appetite, and filing decisions; Actigy makes their work faster and better-documented.
Can Actigy scale for onboarding spikes?
Yes. Capacity flexes for product launches, marketing campaigns, and market entry, then returns to steady-state, so you handle peaks without permanent compliance hiring.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.