Operations that never sleep
Nights, weekends, and follow-the-sun coverage keep shipments moving and customers updated.
Industry
BPO for Logistics & Mobility
Direct answer
Actigy BPO supports logistics and mobility operators with track-and-trace, documentation, dispatch support, exception handling, billing, and customer service. Trained teams run these operations inside your TMS and support tools with documented playbooks and QA, keeping shipments moving and customers informed around the clock.
Common processes outsourced
Track & trace
Documentation & data entry
Dispatch & driver support
Exception handling
How does Actigy support logistics and mobility operators?
Logistics runs on constant coordination: tracking shipments, processing documents, handling exceptions, supporting drivers and dispatch, and answering customer queries — often around the clock. Actigy provides trained teams to run these operations inside your transport-management and support systems.
Work follows documented playbooks with clear escalation for exceptions and delays, and quality is sampled and reported. Coverage can extend to nights and weekends so operations never go dark. You keep network and routing decisions; Actigy keeps the operational and customer-facing work flowing.
Capabilities
What Actigy runs for Logistics & Mobility
Track & traceShipment status monitoring, milestone updates, and proactive exception flags.
Documentation & data entryShipping documents, POD processing, and order data entry with accuracy checks.
Dispatch & driver supportDispatch coordination and driver query handling to your processes.
Exception handlingDelays, exceptions, and escalations managed to documented playbooks.
Billing & freight auditInvoice processing, freight-bill audit, and accounts payable support.
Customer serviceShipper and consignee support across phone, email, and chat.
Who this is for
- Carriers, 3PLs, and freight forwarders
- Last-mile, courier, and delivery operators
- Mobility and fleet platforms with high query volume
- Logistics teams needing 24/7 operational coverage
- Operations leaders reducing exception and billing leakage
Is this the right fit?
When Actigy BPO is a strong fit
- You need around-the-clock operational and customer coverage
- Track-and-trace and exception handling strain your team
- Documentation and data-entry volume is high and error-prone
- Freight billing and audit need consistent processing
- You want documented playbooks and QA, not ad-hoc staffing
When Actigy BPO may not be the right fit
- You need a TMS or routing platform rather than an operations team
- Your work requires staff physically at a warehouse or dock
- Your volume is too low to justify a managed team
Why Actigy
Why Logistics & Mobility teams choose Actigy BPO
Playbook-driven exceptions
Delays and exceptions handled to documented rules with clear escalation.
Billing accuracy
Freight-bill audit and invoice processing reduce leakage and disputes.
Visible performance
SLA, backlog, and exception metrics reported for continuous improvement.
Delivery method
How Actigy launches a BPO team
From process audit to scaled delivery, with controls matched to your sector.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
Industries
Resources
Visibility
What you'll see every month
Outsourcing logistics operations should make quality more visible, not less. Actigy reports on the numbers that matter and reviews them with you on a fixed cadence, so the operation stays accountable. The same discipline applies whether you run lean or at enterprise Ecommerce & Marketplaces scale.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
Engagement model
How pricing and engagement work
Actigy prices logistics operations on a transparent staffing model tied to scope, volume, and complexity — the cost-to-quality ratio, not an opaque per-transaction markup. Many teams run it alongside accounts payable outsourcing and technical support outsourcing under one delivery team, with a single point of contact.
Start with a pilot
A scoped, paid pilot proves quality and throughput before you commit to full volume.
Staffing-based pricing
You see the team, the roles, and the cost. Capacity flexes up or down with your volume.
You own the documentation
SOPs and process knowledge stay yours, which keeps switching costs low and cuts key-person risk.
Clean exit and transfer
If you wind the engagement down, Actigy returns current documentation and supports knowledge transfer.
See how Actigy would run your logistics operation
Book a consultation and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What logistics processes can Actigy handle?
Actigy handles track-and-trace, shipping documentation and data entry, dispatch and driver support, exception handling, freight billing and audit, and customer service, all inside your transport-management and support systems with QA.
Can Actigy provide 24/7 logistics coverage?
Yes. Around-the-clock coverage is one of the main reasons logistics operators outsource. Actigy provides nights, weekends, and follow-the-sun coverage so operations and customer support never go dark.
Does Actigy handle freight billing and audit?
Yes. Actigy processes freight invoices, audits freight bills against rates and terms, and supports accounts payable, reducing billing leakage and disputes while keeping records audit-ready.
How does Actigy manage exceptions and delays?
Exceptions and delays are handled to documented playbooks with clear escalation thresholds, so issues are actioned consistently and the right ones reach your team quickly, with performance reported.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.