Accurate and consistent
QA review on every note keeps terminology, formatting, and templates correct.
BPO Service
Medical Transcription Outsourcing
Direct answer
Medical transcription outsourcing delegates clinical documentation — transcribing dictation and editing speech-recognition drafts into formatted notes — to a trained team. Actigy BPO delivers accurate, template-consistent documentation with QA review, turnaround SLAs, and HIPAA-conscious handling, so clinicians spend less time on notes and more on patients.
What Actigy reports
Turnaround timeRoutine & STAT SLA
AccuracyQA sampled
Template adherenceReviewed
VolumeFlexes with demand
How does medical transcription outsourcing work?
Clinicians dictate; Actigy converts that dictation into accurate, properly formatted clinical documentation. This can be full transcription from audio or editing of speech-recognition drafts, returned in your templates and ready for the chart.
Every document passes a QA review for accuracy and formatting before delivery, and turnaround is managed to agreed SLAs. Access is scoped and logged under HIPAA-conscious practices, so documentation quality and patient privacy are handled together.
Capabilities included
What Actigy handles
Dictation transcription
Audio dictation transcribed accurately into clinical notes across specialties.
Speech-recognition editing
ASR drafts reviewed and corrected to a clean, chart-ready document.
Template formatting
Notes formatted to your templates and section standards for consistency.
QA review
Each document checked for accuracy, terminology, and formatting before delivery.
Turnaround management
Routine and STAT turnaround handled to agreed SLAs with prioritization.
EHR-ready delivery
Completed documents delivered into your EHR or document workflow.
Who this is for
- Hospitals, clinics, and physician groups with documentation backlogs
- Specialties with heavy dictation volume and template needs
- Practices whose clinicians spend evenings finishing notes
- Transcription companies needing overflow or QA capacity
- Operations leaders standardizing clinical documentation quality
Scenarios
Common situations we solve
If any of these sound familiar, outsourcing transcription to Actigy is worth a conversation.
Clinicians are finishing notes late at night.
We take documentation off their plate with QA review.
Your transcription turnaround has slipped.
We manage routine and STAT SLAs and report on them.
You need STAT turnaround for some reports.
We prioritize time-sensitive documentation.
Note quality varies by clinician.
Template-consistent QA brings it to one standard.
Is this the right fit?
When Actigy BPO is a strong fit
- Your clinicians lose time to documentation and want it off their plate
- You need consistent, template-correct notes with QA
- You require managed turnaround, including STAT priorities
- You want HIPAA-conscious handling of clinical audio and text
- Your volume varies and you need flexible capacity
When Actigy BPO may not be the right fit
- You need an in-room real-time scribe rather than asynchronous transcription and editing
- You want to purchase speech-recognition software rather than a documentation service
- You cannot provide compliant access to dictation and your EHR
- Your documentation volume is negligible
Why Actigy
Why outsource medical transcription outsourcing to Actigy BPO
Turnaround you can rely on
Routine and STAT SLAs are managed and reported, so notes are ready when needed.
HIPAA-conscious handling
Scoped, logged access and documented privacy practices protect clinical data.
Clinicians get time back
Documentation moves off clinicians' evenings without sacrificing chart quality.
Delivery method
How Actigy launches your medical transcription outsourcing team
Every engagement follows the same pilot-first method, adapted to the controls your process requires.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
Industries
Resources
Visibility
What you'll see every month
Outsourcing medical transcription should make quality more visible, not less. Actigy reports on the numbers that matter and reviews them with you on a fixed cadence, so the operation stays accountable. The same discipline applies whether you run lean or at enterprise Healthcare & Clinics scale.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
Engagement model
How pricing and engagement work
Actigy prices medical transcription on a transparent staffing model tied to scope, volume, and complexity — the cost-to-quality ratio, not an opaque per-transaction markup. Many teams run it alongside medical billing outsourcing and technical support outsourcing under one delivery team, with a single point of contact.
Start with a pilot
A scoped, paid pilot proves quality and throughput before you commit to full volume.
Staffing-based pricing
You see the team, the roles, and the cost. Capacity flexes up or down with your volume.
You own the documentation
SOPs and process knowledge stay yours, which keeps switching costs low and cuts key-person risk.
Clean exit and transfer
If you wind the engagement down, Actigy returns current documentation and supports knowledge transfer.
See how Actigy would run your transcription operation
Book a consultation and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What is medical transcription outsourcing?
Medical transcription outsourcing delegates clinical documentation — transcribing dictation or editing speech-recognition drafts into formatted notes — to a trained team. Actigy returns accurate, template-consistent documents with QA review and managed turnaround, under HIPAA-conscious handling.
Does Actigy transcribe or edit speech-recognition output?
Both. Actigy can transcribe from audio dictation or review and correct speech-recognition drafts to a clean, chart-ready note. The approach is matched to your workflow and the quality bar for each specialty.
How is patient data protected in transcription?
Access to dictation and clinical text is scoped and logged, operators follow documented privacy and security practices, and handling is governed by a business associate agreement. Privacy expectations are agreed before any access is granted.
Can Actigy meet STAT turnaround?
Yes. Turnaround is managed to agreed SLAs with prioritization for STAT reports, and turnaround performance is reported so you can see that time-sensitive documentation is delivered on schedule.
Will documents arrive in our EHR format?
Yes. Notes are formatted to your templates and delivered into your EHR or document workflow, so they are ready for the chart without rework.
How much does medical transcription outsourcing cost?
Actigy prices transcription per FTE — a transparent monthly rate per role, set by the role and your specialty, not per line or per minute. A Tech Lead owns QA; choose a managed team or staff augmentation. We work in your EHR and dictation workflow and quote after a short process audit.
Is outsourced medical transcription accurate?
Yes, when every document passes a QA review. Actigy transcribes or edits speech-recognition drafts to your templates, checks each note for accuracy and formatting, and manages turnaround to agreed SLAs, under HIPAA-conscious handling.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.