Cost-to-quality ratio
We optimize for output quality per dollar, not the lowest hourly rate. Efficient global delivery funds trained operators and QA - not corner-cutting.
Enterprise-grade BPO without enterprise overhead.
Nearshore BPO teams in Central & Eastern Europe for accuracy, speed, and control
Actigy BPO helps companies compare managed capacity for support, finance, data, and admin workflows while keeping defined decisions and approvals in-house.
Direct answer
Actigy BPO builds and runs managed operations teams in Central and Eastern Europe - Bulgaria, Romania, Poland, and Ukraine. Buyers define the workflow, retained decisions, quality measures, security requirements, and service levels in a scoped proposal. A controlled pilot can test the agreed process before either party decides whether to scale.
Benchmark the evidence: Published attrition figures are not directly comparable. Use Actigy BPO's BPO attrition rate benchmark to compare region, workforce, definition, period, and source confidence before evaluating nearshore and offshore claims.
Nearshore delivery hubs in Bulgaria, Romania, Poland & Ukraine · Coverage defined per engagement
Operating across
FinanceHealthcareInsuranceSaaSEcommerceLogistics
How an engagement starts
Process auditMap volumes, systems, and the quality bar
SOP & KPI designDocument the workflow and define success
PilotValidate quality and throughput first
Scale & improveRamp to full volume with QA and reporting
Key takeaways
- Actigy BPO builds and runs managed, nearshore operations teams in Central and Eastern Europe - Bulgaria, Romania, Poland, and Ukraine.
- It is designed for companies comparing managed nearshore delivery with internal hiring and other providers; cost and quality depend on the agreed scope.
- A controlled pilot can test documented procedures, training, throughput, and quality before a buyer approves any scale-up.
- Founded by Paul Okhrem, who has worked in outsourcing since 2009.
- Best fit: finance, healthcare, insurance, SaaS, ecommerce, logistics, and pharma teams.
What does Actigy BPO do?
How does Actigy run your operations?
We don’t sell a stack of disconnected products. We build and run one managed team for you - operators trained for your workflow, working in your tools, to SOPs you own and QA you can audit. You hand over the work, not the control. One team can cover any of these operational areas:
- Finance - payroll, accounting, accounts payable, reconciliations, and close support
- Compliance - KYC, AML alert review, sanctions screening, and case documentation
- Healthcare operations - medical billing, denial management, AR, and transcription
- Customer & technical support - multichannel support with documented playbooks
- IT & QA - service desk, monitoring, and software testing
- AI operations - data labeling, model evaluation, and human-in-the-loop review
Actigy-reported anonymized outcomes
These metrics come from anonymized Actigy engagement summaries. They are self-reported, not independently audited, and not a guarantee; some operational details are generalized to protect client confidentiality.
Security, compliance & coverage
What controls and coverage does Actigy provide?
Actigy serves buyers across the EU, UK, US, MENA, and Australia through proposed delivery teams in Central and Eastern Europe. Buyers must verify scope-specific controls, locations, subprocessors, coverage hours, and evidence in the engagement.
GDPR-related controlsVerify scope, roles, locations, and safeguards
ISO 9001 conceptsNot certification or independent assurance
SOC 2 conceptsNot certification or independent assurance
By scope
Coverage hours confirmed in the proposal
Buyer-specific
Time-zone overlap and languages
4 hubs
Bulgaria · Romania · Poland · Ukraine
Approved tools
Automation only within the written scope
What the team can run
What BPO services does Actigy deliver?
One managed team can run any of these. We’re not a long list of separate products - pick the process that hurts most, prove it in a pilot, then add scope. Each area ships with documented SOPs and QA, grouped so you can find your work fast.
01 Finance & accounting
Payroll OutsourcingMulti-country payroll processing, payslips, filings, and reconciliations run by trained operators with maker-checker controls.Learn more
Accounting OutsourcingBookkeeping, month-end close, reconciliations, and management reporting delivered to your chart of accounts and close calendar.Learn more
Accounts Payable OutsourcingInvoice capture, 3-way matching, approvals, and payment runs with reviewable documentation and exception handling.Learn more
Accounts Receivable & CollectionsInvoicing, cash application, collections, and dispute handling to lower DSO and bring cash in faster.Learn moreFinance & Accounting OutsourcingOne managed team across bookkeeping, payroll, AP, AR, close, and reporting, run to your controls.Learn more
02 Compliance & risk
KYC OutsourcingKYC and customer due diligence: identity verification, document review, EDD, and periodic refresh against your risk policy.Learn more
AML OutsourcingTransaction monitoring alert review, sanctions and PEP screening, SAR/STR drafting support, and case documentation.Learn more
Insurance Claims OutsourcingClaims intake, data entry, adjudication support, document indexing, and status updates across the claims lifecycle.Learn more
03 Healthcare operations
Medical Billing OutsourcingCharge entry, coding support, claim submission, denial management, and AR follow-up for providers and billing companies.Learn more
Medical Transcription OutsourcingClinical documentation and transcription with QA review, turnaround SLAs, and template-consistent formatting.Learn more
Medical Coding OutsourcingICD-10-CM, CPT, and HCPCS coding to payer rules with maker-checker QA and reviewable notes.Learn more
04 Support & technical
Technical Support OutsourcingTiered technical support across chat, email, and voice with documented troubleshooting paths and escalation rules.Learn more
IT OutsourcingService desk, monitoring, ticket triage, and application support run to ITIL-style processes and your tooling.Learn more
QA OutsourcingManual and exploratory QA, test case execution, regression cycles, and defect reporting integrated with your sprints.Learn more
Industries
What industries does Actigy BPO serve?
Priority verticals where regulated processes, documentation, and operational reliability matter most.
Finance & FintechCompliance, finance operations, and support for banks, lenders, payments, and fintech platforms.Learn more
Healthcare & ClinicsRevenue cycle, documentation, and patient support for providers, clinics, and billing companies.Learn more
InsuranceClaims, policy administration, and underwriting support for carriers, MGAs, and brokers.Learn more
SaaS & SoftwareCustomer support, QA, and technical operations that scale with product and release cycles.Learn more
Ecommerce & MarketplacesOrder operations, customer service, catalog, and trust & safety for online retailers and marketplaces.Learn more
Logistics & MobilityTrack-and-trace, documentation, dispatch support, and exception handling for logistics and mobility operators.Learn more
Pharmaceuticals & Life SciencesDocumentation, data entry, and regulated back-office support for pharma and life-sciences operations.Learn more
Banking & Financial ServicesKYC, AML, servicing, payments, AP/AR, and support for banks, lenders, and credit unions.Learn moreiGaming & Online GamingKYC and age verification, AML and RG support, payments, and 24/7 multilingual player support.Learn moreTelecom24/7 customer and technical support, billing and AR, and IT service desk for carriers and ISPs.Learn moreRetailCustomer service, order and returns ops, finance back office, and catalog work, built for peaks.Learn more
Why Actigy
Why do companies choose Actigy BPO?
The difference is not a lower hourly rate. It is execution you can audit, documentation you own, and quality you can measure.
Regulated process execution
We run KYC, AML, claims, billing, and finance workflows with the controls, segregation of duties, and documentation regulated buyers expect.
Documented workflows
Every process ships with SOPs, exception handling, and decision logic, so delivery is repeatable and knowledge does not live in one person's head.
Trained operators
Operators are onboarded against the buyer's procedures and domain, then signed off against the agreed training and acceptance checklist before production work.
Scalable delivery teams
Capacity flexes up or down with volume, seasonality, and release cycles without you re-hiring or re-training from scratch.
QA and reporting
Quality sampling, SLA dashboards, and monthly business reviews give you visibility into accuracy, throughput, and turnaround.
Delivery method
How does Actigy launch a BPO team?
A documented, pilot-first method that de-risks quality and throughput before any team scales to full volume.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain - finance, clinical, compliance, technical - and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
How we deliver
Where are Actigy’s teams based, and how do they deliver?
Actigy has delivery teams in Bulgaria, Romania, Poland, and Ukraine. Buyers should compare the actual proposed roles, languages, time-zone coverage, management model, controls, total cost, and evidence with internal hiring and other providers. Any automation or AI use must be approved in the written scope, with named data boundaries and human review.
- Bulgaria
- Romania
- Poland
- Ukraine
Managed nearshore fit
Compare documented roles, retained decisions, time-zone coverage, proposed controls, service levels, and total cost. Actigy BPO does not claim a universal quality, attrition, or cost outcome.
Time-zone and language fit
Buyers should confirm the proposed hours, time-zone overlap, languages, staffing, and escalation coverage in the written scope for their region and workflow.
Data-protection scope
Delivery can be evaluated in EU hubs, but buyers must verify work locations, roles, subprocessors, data categories, transfer safeguards, and evidence.
Approved automation
Where approved in writing, permitted automation can support defined steps while people review exceptions. No output or quality gain is guaranteed.
Actigy BPO brand · Prague contact address · Legal entity details pending owner confirmation · Delivery teams in Bulgaria, Romania, Poland & Ukraine
Measured outcomes
What outcomes appear in Actigy’s anonymized case studies?
Actigy publishes anonymized engagement summaries across finance, healthcare, compliance, support, and AI data operations. The figures are self-reported, not independently audited, and not a guarantee; buyers should request scope-specific evidence.
Finance back-office
Accounts-payable operations reported a 65% cost reduction, 40% faster month-end close, and 99.9% reconciliation accuracy.
Medical billing and RCM
A multi-site digital health workflow reported a 97.8% clean-claim rate and a 31% reduction in days sales outstanding.
Customer support operations
An ecommerce support workflow reported 94.2% CSAT, a 75% reduction in average handle time, and 62% AI-human deflection.
AI data operations
An autonomous-vehicle data workflow reported 99.92% annotation precision and tenfold throughput scaling.
Each linked case study states that the client is anonymized and some operational details are generalized. Treat the published figures as Actigy-reported engagement evidence, not an independent benchmark or promised result.
Control & boundaries
What stays yours?
Outsourcing should move the work, not the authority. We run the process to your standard and report on it - the decisions that carry risk stay on your side of the line.
Decisions that stay yours
- Policy, thresholds, and risk appetite
- Final KYC/AML risk acceptance and SAR/STR filing
- Claims approval and payout authority
- Pricing, hiring, and customer-facing policy
- Sign-off on anything that changes your numbers
What we don’t touch
- We don’t make regulatory decisions or act as your MLRO
- We don’t move money or release funds on our own authority
- We don’t change policies or SOPs without your approval
- We don’t move data outside the systems you approve
- We don’t hide mistakes - QA surfaces them to you
Use cases by department
Where does Actigy BPO plug in?
Actigy delivers operations across the departments that carry the most repeatable, high-volume work - each with documented SOPs and QA. See all scenarios →
Finance
Payroll, accounts payable, bookkeeping, reconciliations, and month-end close support.
Compliance
KYC, AML alert review, sanctions screening, and case documentation.
Healthcare operations
Medical billing, denial management, AR follow-up, and clinical transcription.
Customer support
Multichannel support across chat, email, and voice with documented playbooks.
IT and QA
Service desk, ticket triage, application support, and manual/regression QA.
AI operations
Data labeling, model evaluation, RLHF support, and human-in-the-loop review.
FAQ
Frequently asked questions
What is Actigy BPO?
Actigy BPO describes itself as a managed nearshore business process outsourcing company for defined finance, compliance, support, healthcare, technical, and AI-enabled workflows. Buyers should verify the proposed team, controls, evidence, pricing, and contract for each engagement.
Is Actigy a BPO company?
Yes. Actigy BPO is a business process outsourcing company with delivery teams in Bulgaria, Romania, Poland, and Ukraine. It proposes defined workflows, role training, quality review, and reporting; the buyer must verify the engagement-specific people, controls, service levels, and evidence.
Is Actigy nearshore or offshore?
Actigy BPO operates delivery teams in Central and Eastern Europe, making it a nearshore option for European and UK buyers and a CEE delivery option for US buyers. Time-zone overlap, language coverage, cost, and quality depend on the actual team and written scope.
What services does Actigy BPO provide?
Actigy BPO offers operational support across finance, compliance, healthcare, customer and technical support, IT, quality assurance, and AI data work. Each proposal should state the included tasks, systems, roles, training, review method, service measures, and retained buyer decisions.
What types of businesses does Actigy BPO work with?
Actigy serves finance and fintech, healthcare and clinics, insurance, SaaS and software, ecommerce and marketplaces, logistics and mobility, and pharmaceuticals and life sciences, along with retail, telecom, travel, public sector, legal, real estate, energy, and automotive operations.
Is Actigy BPO suitable for regulated industries?
Actigy BPO can be evaluated for defined operational tasks in regulated industries. The buyer retains regulated decisions and must verify the proposed segregation of duties, access restrictions, review steps, documentation, data locations, subprocessors, and audit evidence before use.
How does Actigy BPO maintain quality?
Actigy BPO proposes documented standard operating procedures, role training, quality sampling, service-level tracking, defect reviews, and business reviews. The buyer should define acceptance thresholds and evidence in writing; a pilot can test accuracy and throughput before a scale decision.
How fast can Actigy BPO launch a team?
Launch timing depends on scope, access, source data, systems, training, approvals, and control requirements. Actigy BPO provides an estimate after the process audit; buyers should treat it as a planning range rather than a universal launch promise.
What makes Actigy BPO different from low-cost outsourcing vendors?
Actigy BPO positions itself around managed CEE teams, buyer-retained authority, documented workflows, and a controlled pilot. Buyers should compare the scoped team, controls, service levels, evidence, total cost, and exit terms with internal hiring and other providers.
How much does BPO cost?
BPO pricing depends on the process, volume, complexity, role mix, coverage, systems, and control requirements, so there is no single rate. Ask Actigy BPO for a written quote after the process audit and compare the same scope, management, quality review, and exclusions across options.
Should you outsource or keep operations in-house?
Consider outsourcing repeatable, rules-based processes when a managed team can address a documented capacity or control need. Keep strategy, policy, approvals, and regulated decisions in-house, and compare the pilot, risks, total cost, and exit terms with internal delivery.
Go deeper
Explore Actigy
Proof, fit, and decision guides to help you choose.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.