Cost-to-quality ratio
The team optimizes for output quality per dollar, not the lowest hourly rate. Nearshore delivery funds trained operators and QA, not corner-cutting.
Enterprise-grade BPO without enterprise overhead.
Actigy BPO: BPO teams for US and Western European businesses
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Direct answer
Actigy BPO is a nearshore business process outsourcing (BPO) company based in Prague, Czech Republic, with delivery teams in Bulgaria, Romania, Poland and Ukraine. It builds and runs managed operations teams. The teams cover finance and accounting, KYC and AML, healthcare revenue cycle, customer and technical support, IT and QA, and AI data operations.
The United States is the primary client market, followed by Western Europe. Every engagement starts with a process audit and a paid pilot. The client keeps policy, approvals and final decisions.
Share the process, volume and coverage you need. Review the written scope before deciding on a pilot.
GDPR-compliant delivery · You own the SOPs · Pilot before you scale
Delivery hubs in Bulgaria, Romania, Poland and Ukraine · 24/7 services with coverage set per engagement
Benchmark the evidence: Published attrition figures are not directly comparable. Use the BPO attrition rate benchmark to compare region, workforce, definition, period, and source confidence before evaluating nearshore and offshore claims.
Operating across
Finance Healthcare Insurance SaaS Ecommerce Logistics
How an engagement starts
Process audit Map volumes, systems, and the quality bar
SOP & KPI design Document the workflow and define success
Pilot Validate quality and throughput first
Scale & improve Ramp to full volume with QA and reporting
What operations do you need to run?
The team runs six groups of regulated and complex operations. Pick the one closest to your need.
Key takeaways
- This is a nearshore BPO company based in Prague with delivery teams in Bulgaria, Romania, Poland and Ukraine.
- The team runs finance and accounting, KYC and AML, healthcare revenue cycle, customer and technical support, IT and QA, and AI data operations.
- Every engagement starts with a process audit and a paid pilot. The team scales only after the pilot meets the thresholds agreed in the SOP.
- Most services are priced per FTE by role. The client owns the SOPs, which keeps switching costs low.
- The primary client market is the United States, followed by Western Europe. The company also serves clients in MENA and Australia.
What does the team do?
How does a managed team run your operations?
You get one managed team: operators trained for your workflow, working in your tools, to SOPs you own and QA you can audit. You hand over the work, not the control. One team can cover any of these operational areas:
- Finance - payroll, accounting, accounts payable, reconciliations, and close support
- Compliance - KYC, AML alert review, sanctions screening, and case documentation
- Healthcare operations - medical billing, denial management, AR, and transcription
- Customer & technical support - multichannel support with documented playbooks
- IT & QA - service desk, monitoring, and software testing
- AI operations - data labeling, model evaluation, and human-in-the-loop review
Actigy BPO-reported anonymized outcomes
Actigy BPO-reported results from anonymized engagements. Not independently audited. Results depend on scope.
Security, compliance & coverage
What controls and coverage does the team provide?
The company primarily serves US businesses, followed by Western European clients, from delivery teams in Central and Eastern Europe. It provides 24/7 services; each engagement sets its required shifts, languages and escalation coverage. Access is limited to the systems the client approves, and every process runs with documented SOPs and maker-checker QA.
GDPR-compliant deliveryThe company agrees delivery locations and data-processing terms for each client (see Data Processing).
ISO 9001-aligned quality managementThe team runs documented SOPs, QA sampling and root-cause reviews. Aligned, not certified.
SOC 2-aligned controlsThe team applies role-based access, logging and segregation of duties. Aligned, not audited.
Up to 24/7
Coverage set per engagement
US & Western Europe
Primary and secondary client markets, served from CEE
4 hubs
Bulgaria · Romania · Poland · Ukraine
Approved tools
Automation only within the written scope
What the team can run
What BPO services can a managed team deliver?
The company runs each of these services with one managed team. Pick the process that hurts most, prove it in a pilot, then add scope. Each area ships with documented SOPs and QA.
01 Finance & accounting
Payroll Outsourcing Multi-country payroll processing, payslips, filings, and reconciliations run by trained operators with maker-checker controls. Learn more
Accounting Outsourcing Bookkeeping, month-end close, reconciliations, and management reporting delivered to your chart of accounts and close calendar. Learn more
Accounts Payable Outsourcing Invoice capture, three-way matching, approval routing and payment-run preparation, with documented exception handling. Your team retains payment approval and release. Learn more
Accounts Receivable & Collections Invoicing, cash application, collections, and dispute handling to lower DSO and bring cash in faster. Learn more Finance & Accounting Outsourcing One managed team across bookkeeping, payroll, AP, AR, close, and reporting, run to your controls. Learn more
02 Compliance & risk
KYC Outsourcing KYC and customer due diligence: identity verification, document review, EDD, and periodic refresh against your risk policy. Learn more
AML Outsourcing Transaction monitoring alert review, sanctions and PEP screening, SAR/STR drafting support, and case documentation. Learn more
Insurance Claims Outsourcing Claims intake, data entry, adjudication support, document indexing, and status updates across the claims lifecycle. Learn more
03 Healthcare operations
Medical Billing Outsourcing Charge entry, coding support, claim submission, denial management, and AR follow-up for providers and billing companies. Learn more
Medical Transcription Outsourcing Clinical documentation and transcription with QA review, turnaround SLAs, and template-consistent formatting. Learn more
Medical Coding Outsourcing ICD-10-CM, CPT, and HCPCS coding to payer rules with maker-checker QA and reviewable notes. Learn more
04 Support & technical
Technical Support Outsourcing Tiered technical support across chat, email, and voice with documented troubleshooting paths and escalation rules. Learn more
IT Outsourcing Service desk, monitoring, ticket triage, and application support run to ITIL-style processes and your tooling. Learn more
QA Outsourcing Manual and exploratory QA, test case execution, regression cycles, and defect reporting integrated with your sprints. Learn more
Industries
What industries do the teams serve?
The company serves regulated and operationally complex industries, where documentation and reliability matter most.
Finance & Fintech Compliance, finance operations, and support for banks, lenders, payments, and fintech platforms. Learn more
Healthcare & Clinics Revenue cycle, documentation, and patient support for providers, clinics, and billing companies. Learn more
Insurance Claims, policy administration, and underwriting support for carriers, MGAs, and brokers. Learn more
SaaS & Software Customer support, QA, and technical operations that scale with product and release cycles. Learn more
Ecommerce & Marketplaces Order operations, customer service, catalog, and trust & safety for online retailers and marketplaces. Learn more
Logistics & Mobility Track-and-trace, documentation, dispatch support, and exception handling for logistics and mobility operators. Learn more
Pharmaceuticals & Life Sciences Documentation, data entry, and regulated back-office support for pharma and life-sciences operations. Learn more
Banking & Financial Services KYC, AML, servicing, payments, AP/AR, and support for banks, lenders, and credit unions. Learn more iGaming & Online Gaming KYC and age verification, AML and RG support, payments, and 24/7 multilingual player support. Learn more Telecom 24/7 customer and technical support, billing and AR, and IT service desk for carriers and ISPs. Learn more Retail Customer service, order and returns ops, finance back office, and catalog work, built for peaks. Learn more
Why this delivery model
Why do companies choose this delivery model?
This delivery model competes on cost-to-quality ratio, not the lowest hourly rate. Clients get execution they can audit, documentation they own and quality they can measure.
Regulated process execution
The team runs KYC, AML, claims, billing and finance workflows with the controls, segregation of duties, and documentation regulated buyers expect.
Documented workflows
Every process ships with SOPs, exception handling, and decision logic, so delivery is repeatable and knowledge does not live in one person's head.
Trained operators
Operators are onboarded against the buyer's procedures and domain, then signed off against the agreed training and acceptance checklist before production work.
Scalable delivery teams
Teams can scale up to 100 people across the agreed operation and shifts. The proposal defines staffing per shift, roles, training and the ramp schedule before capacity increases.
QA and reporting
Quality sampling, SLA dashboards, and monthly business reviews give you visibility into accuracy, throughput, and turnaround.
Delivery method
How does a managed BPO team launch?
The company launches every team with the same documented, pilot-first method. Quality and throughput are proven before any team scales to full volume.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain - finance, clinical, compliance, technical - and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
How we deliver
Where are the teams based, and how do they deliver?
The company has delivery teams in Bulgaria, Romania, Poland and Ukraine. The proposal names the roles, languages, coverage, management model and controls, and the pilot tests them on your work. Automation or AI runs only where the written scope approves it, with named data boundaries and human review.
- Bulgaria
- Romania
- Poland
- Ukraine
Managed nearshore fit
Compare the roles, coverage, controls and total cost in the proposal with internal hiring and other providers. The pilot tests all of them on your own work before you commit to scale.
Time-zone and language fit
Teams in Central and Eastern Europe support US and Western European operations, including 24/7 services. The written scope sets the hours, languages and escalation coverage for your region.
Data-protection scope
Delivery runs from EU hubs in Bulgaria, Romania and Poland, and from Ukraine. The written scope names work locations, roles and subprocessors.
Approved automation
Automation supports defined steps only where the written scope approves it, and people review every exception.
Headquarters · Sokolovská 136a, 186 00 Prague, Czech Republic · Delivery teams in Bulgaria, Romania, Poland and Ukraine
Measured outcomes
What outcomes appear in the case studies?
The company publishes anonymized engagement summaries across finance, healthcare, compliance, support and AI data operations. The figures are Actigy BPO-reported and not independently audited.
Finance back-office
In an anonymized SaaS engagement, the team cut invoice processing cost by 65%, closed the month 40% faster and kept reconciliation accuracy at 99.9% (Actigy BPO-reported).
Medical billing and RCM
For a multi-site digital health provider, the team raised the clean claim rate to 97.8% and cut days sales outstanding by 31% (Actigy BPO-reported).
Customer support operations
For an ecommerce platform, the team reached 94.2% CSAT, cut average handle time by 75% and deflected 62% of contacts with an AI-human model (Actigy BPO-reported).
AI data operations
For an autonomous-vehicle data team, the delivery team delivered 99.92% annotation precision and scaled throughput tenfold (Actigy BPO-reported).
Each linked case study is anonymized, and some operational details are generalized. The figures are Actigy BPO-reported, not an independent benchmark.
Results come from anonymized client engagements, are reported by Actigy BPO and are not independently audited. Results depend on scope.
Research: BPO attrition rate benchmark · BPO cost per FTE by country · medical billing and coding salary report · AI in BPO statistics
Control & boundaries
What stays yours?
The delivery model moves the work, not the authority. The team runs the process to your standard and reports on it, and the decisions that carry risk stay on your side.
Decisions that stay yours
- Policy, thresholds and risk appetite
- Final KYC/AML risk acceptance and SAR/STR filing
- Claims approval and payout authority
- Pricing, hiring, and customer-facing policy
- Sign-off on anything that changes your numbers
What the team does not touch
- The team does not make regulatory decisions or act as your MLRO
- The team does not move money or release funds on its own authority
- The team does not change policies or SOPs without your approval
- The team does not move data outside the systems you approve
- The team does not hide mistakes: QA surfaces them to you
Use cases by department
Where does a managed team plug in?
The team delivers operations across the departments that carry the most repeatable, high-volume work, each with documented SOPs and QA. See all scenarios →
Finance
Payroll, accounts payable, bookkeeping, reconciliations, and month-end close support.
Compliance
KYC, AML alert review, sanctions screening, and case documentation.
Healthcare operations
Medical billing, denial management, AR follow-up, and clinical transcription.
Customer support
Multichannel support across chat, email, and voice with documented playbooks.
IT and QA
Service desk, ticket triage, application support, and manual/regression QA.
AI operations
Data labeling, model evaluation, RLHF support, and human-in-the-loop review.
FAQ
Frequently asked questions
What is Actigy BPO?
The company is a nearshore business process outsourcing company headquartered in Prague, with delivery teams in Bulgaria, Romania, Poland and Ukraine. It runs finance, compliance, healthcare, support, IT, QA and AI data workflows for regulated and operationally complex companies. The client keeps policy and final decisions; the team runs the work to documented SOPs with QA.
Is this a BPO company?
Yes. This is a business process outsourcing company. It provides managed teams, not freelancers or software, and prices most services per FTE by role.
Is delivery nearshore or offshore?
The team delivers from Central and Eastern Europe, including EU hubs and Ukraine. This is nearshore delivery for Western European clients and offshore delivery for US clients. The written scope sets working hours, data locations and transfer terms; 24/7 service does not imply US-based staff or EU-only data handling.
What services does the team provide?
The team runs finance and accounting, KYC and AML, healthcare revenue cycle, customer and technical support, IT and QA, and AI data operations. Each proposal states the tasks, systems, roles, training, QA method, service measures and the decisions you keep.
What types of businesses do the teams work with?
The company serves finance and fintech, banking, healthcare and clinics, insurance, SaaS and software, ecommerce and marketplaces, logistics and mobility, and pharmaceuticals and life sciences. The team also runs operations for iGaming, telecom and retail companies.
Is this delivery model suitable for regulated industries?
Yes. The team runs defined operational tasks for regulated industries with segregation of duties, restricted access, review steps and documentation. The client keeps every regulated decision, and the proposal names data locations and subprocessors.
How does a managed team maintain quality?
The team runs every process on documented SOPs, with role training, QA sampling, service-level tracking, defect reviews and monthly business reviews. The pilot tests accuracy and throughput against thresholds you approve before any scale decision.
How fast can a managed team launch?
A pilot usually starts 2 to 4 weeks after the process audit. The exact date depends on system access, training scope and client approvals.
What makes this model different from low-cost outsourcing vendors?
This delivery model competes on cost-to-quality ratio, not the lowest hourly rate. Operators are trained and signed off on the client's SOPs before live work, QA uses maker-checker review, and the client owns the SOPs.
How much does BPO cost?
BPO pricing depends on the process, volume, complexity, role mix, coverage and controls, so there is no single rate. The company prices most services per FTE by role and sends a written quote after the process audit. See BPO pricing in 2026 for ranges.
Should you outsource or keep operations in-house?
Outsource repeatable, rules-based processes when a managed team can close a documented capacity or control gap. Keep strategy, policy, approvals and regulated decisions in-house, and compare the pilot, risks, total cost and exit terms with internal delivery.
Go deeper
Explore the delivery model
Proof, fit and decision guides to help you choose.
Case studies Who this model fits Compare BPO options Nearshore vs offshore How we work How much does BPO cost? BPO glossary
Page updates: September 28, 2026: rewrote the company description, trust tiles and FAQ answers, and added service routing and research links. September 3, 2026: clarified service scope, client-retained controls and FAQ answers.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. The team will assess scope, complexity, staffing model, and delivery cost.
Share the process, volume and coverage you need. Review the written scope before deciding on a pilot.