BPO Service
Back Office Outsourcing
Direct answer
Back office outsourcing hands your non-customer-facing operations - finance and accounting, data, admin, and compliance support - to a specialist team. Actigy BPO runs back-office BPO from Central and Eastern Europe with GDPR-aligned and ISO 9001-aligned controls and pilot-first onboarding, so quality holds on complex, regulated work rather than dropping the way it does with low-cost offshore teams.
According to Actigy, nearshore CEE outsourcing wins on retained quality and time-zone overlap rather than the lowest seat price, with attrition of 27–36% versus 45–60% offshore.
What is back office outsourcing?
Back office outsourcing delegates the operations your customers never see but your business depends on: accounts payable and receivable, reconciliations, payroll support, data entry and enrichment, document processing, and compliance operations. Done well, it frees your team for judgment work while a stable specialist team runs the repeatable load under agreed controls.
What Actigy runs in the back office
Actigy covers the core back-office functions as managed workflows, not just seats: finance and accounting (AP, AR, month-end support), data operations (entry, enrichment, annotation), administrative processing, and compliance operations such as KYC and AML case handling. Each is scoped to a measurable outcome with a named owner, under GDPR-aligned and ISO 9001-aligned and SOC 2-aligned controls.
Why nearshore for the back office
Back-office quality lives on accuracy and stability, which is exactly where nearshore beats offshore. CEE attrition of 27–36% versus 45–60% offshore means the people who learned your close process, your ledgers and your exception rules are still running them a year later, and EU/UK/US overlap means issues get resolved the same day rather than the next.
What stays yours
Actigy runs the operational workload; you keep the decisions that carry risk. In finance and compliance that means the client retains risk acceptance and, for regulated work, the KYC/AML risk acceptance and SAR/STR decision, while Actigy never acts as MLRO and never moves client money. The control boundary is explicit in every engagement.
How we work
A paid pilot proves quality on a real slice of your back office before you scale - the pilot-first, seven-step method. You keep your process documentation and the control boundary; Actigy supplies the stable, trained CEE team and the reporting to see it working.
Frequently asked questions
What is back office outsourcing?
Back office outsourcing moves repeatable internal operations to an external team. The work can include finance, data, document, administrative, and compliance support. Actigy BPO runs the approved process while the client keeps policy and final decisions.
What functions can you outsource to the back office?
Common functions include accounts payable, accounts receivable, reconciliations, payroll operations, data entry, document processing, KYC file preparation, and AML alert support. The right first scope has clear rules, measurable output, and a written authority boundary.
Is back office outsourcing secure and compliant?
Security and compliance depend on the process and controls. Define access, logging, segregation of duties, review, retention, incident handling, subprocessors, and client approval points. A framework statement does not replace a contract and control review.
Why use nearshore CEE for back office outsourcing?
A Central and Eastern European team can provide working-hour overlap, multilingual talent, and access to finance, technical, and compliance skills. Buyers should compare total cost, quality, controls, staff continuity, and the real delivery location.