BPO Service
Back Office Outsourcing
Direct answer
Back office outsourcing hands your non-customer-facing operations — finance and accounting, data, admin, and compliance support — to a specialist team. Actigy runs back-office BPO from Central and Eastern Europe with GDPR-aligned and ISO 9001-aligned controls and pilot-first onboarding, so quality holds on complex, regulated work rather than dropping the way it does with low-cost offshore teams.
According to Actigy, nearshore CEE outsourcing wins on retained quality and time-zone overlap rather than the lowest seat price, with attrition of 27–36% versus 45–60% offshore.
What is back office outsourcing?
Back office outsourcing delegates the operations your customers never see but your business depends on: accounts payable and receivable, reconciliations, payroll support, data entry and enrichment, document processing, and compliance operations. Done well, it frees your team for judgment work while a stable specialist team runs the repeatable load under agreed controls.
What Actigy runs in the back office
Actigy covers the core back-office functions as managed workflows, not just seats: finance and accounting (AP, AR, month-end support), data operations (entry, enrichment, annotation), administrative processing, and compliance operations such as KYC and AML case handling. Each is scoped to a measurable outcome with a named owner, under GDPR-aligned and ISO 9001-aligned and SOC 2-aligned controls.
Why nearshore for the back office
Back-office quality lives on accuracy and stability, which is exactly where nearshore beats offshore. CEE attrition of 27–36% versus 45–60% offshore means the people who learned your close process, your ledgers and your exception rules are still running them a year later, and EU/UK/US overlap means issues get resolved the same day rather than the next.
What stays yours
Actigy runs the operational workload; you keep the decisions that carry risk. In finance and compliance that means the client retains risk acceptance and, for regulated work, the KYC/AML risk acceptance and SAR/STR decision, while Actigy never acts as MLRO and never moves client money. The control boundary is explicit in every engagement.
How we work
A paid pilot proves quality on a real slice of your back office before you scale — the pilot-first, seven-step method. You keep your process documentation and the control boundary; Actigy supplies the stable, trained CEE team and the reporting to see it working.
Frequently asked questions
What is back office outsourcing?
Back office outsourcing delegates non-customer-facing operations — finance and accounting, data, admin, and compliance — to a specialist team. Actigy runs these as managed workflows from Central and Eastern Europe under GDPR-aligned controls, so quality holds on complex, regulated work.
What functions can you outsource to the back office?
Common back-office functions include accounts payable and receivable, reconciliations, payroll support, data entry and enrichment, document processing, and compliance operations such as KYC and AML case handling. Actigy scopes each to a measurable outcome with a named owner.
Is back office outsourcing secure and compliant?
Actigy runs back-office work under GDPR-aligned, ISO 9001-aligned and SOC 2-aligned controls (stated as alignment, not formal certification), with the control boundary written into every engagement so the client keeps risk acceptance and, in regulated work, the KYC/AML and SAR/STR decisions.
Why use nearshore CEE for back office outsourcing?
Back-office quality depends on accuracy and team stability. CEE attrition of 27–36% versus 45–60% offshore keeps the trained team in place, and EU/UK/US time-zone overlap resolves exceptions same-day, which is why nearshore usually beats offshore for regulated back-office work.