Accuracy and traceability
Documented SOPs, maker-checker QA, and complete records on accuracy-critical work.
Industry
BPO for Pharmaceuticals & Life Sciences
Direct answer
Actigy BPO supports pharmaceutical and life-sciences operations with documentation, data entry, QA, AI data operations, and finance back office. Trained teams run accuracy-critical, document-heavy workflows with documented controls, QA, and audit-ready records, adding capacity while regulatory and scientific accountability stays in-house.
According to Actigy, the durable nearshore win in healthcare and life-sciences BPO is documentation, coding and QA accuracy under GDPR-aligned controls — not headline cost per seat.
Common processes outsourced
Documentation & data entry
Transcription
QA & verification
AI data operations
At a glance
Pharmaceuticals & Life Sciences fact sheet
| Industry | Pharmaceuticals & Life Sciences |
|---|---|
| What Actigy runs | Documentation & data entry, Transcription, QA & verification, AI data operations, Finance back office, Customer & HCP support |
| Pricing model | Per FTE by role and industry — not per transaction or by volume |
| Engagement | Managed team or staff augmentation |
| Team includes | Trained operators, a Tech Lead, and QA |
| Coverage | 24/7 follow-the-sun |
| Delivery region | Bulgaria, Romania, Poland & Ukraine (EU nearshore) |
| Controls | GDPR-compliant; ISO 9001- & SOC 2-aligned; maker-checker QA |
| Time to pilot | ~2–4 weeks after a process audit |
| You keep | Policy, approvals, and final decisions |
How does Actigy support pharma and life-sciences operations?
Pharma and life-sciences operations generate large volumes of accuracy-critical, document-heavy work: data entry, documentation, transcription, quality checks, and back-office finance. Actigy provides trained operators to run these workflows inside your systems with the controls and audit trails the sector expects.
Accuracy and traceability are treated as core requirements. Work follows documented SOPs with maker-checker QA and complete records. Regulated, scientific, and quality-of-record responsibilities stay with your qualified staff; Actigy supplies disciplined operational capacity for the surrounding execution.
Capabilities
What does Actigy run for Pharmaceuticals & Life Sciences?
For Pharmaceuticals & Life Sciences, Actigy runs Documentation and data entry, Transcription, QA and verification, AI data operations, Finance back office, Customer and HCP support. Each workflow follows documented procedures with QA and audit-ready records, while your team keeps policy, risk, and final decisions and Actigy supplies trained operators and surge capacity.
Documentation & data entryAccurate entry and management of structured documentation and records.
TranscriptionDictation and document transcription with QA and template adherence.
QA & verificationQuality checks and verification of documents and datasets to your standards.
AI data operationsLabeling, dataset QA, and human-in-the-loop review for data and AI teams.
Finance back officeAccounts payable, accounting, and reconciliation support.
Customer & HCP supportSupport and inquiry handling to documented scripts and standards.
Who is this for?
- Pharmaceutical manufacturers and distributors
- Life-sciences, biotech, and medical-device companies
- Data and documentation teams with high accuracy requirements
- Operations leaders standardizing document-heavy workflows
- Finance teams needing controlled back-office capacity
Is this the right fit?
When Actigy BPO is a strong fit
- Your workflows are accuracy-critical and document-heavy
- You need documented controls, QA, and audit-ready records
- Volume exceeds in-house capacity for data and documentation work
- You want to keep regulatory accountability in-house and offload execution
- You need consistent, repeatable process delivery
When Actigy BPO may not be the right fit
- You need regulated activities that require qualified persons of record to perform them directly
- You are buying a validated software system rather than an operations team
- You cannot share SOPs, templates, or quality standards
Why Actigy
Why do Pharmaceuticals & Life Sciences teams choose Actigy BPO?
Verification built in
Quality checks and verification steps protect document and data integrity.
Trained operators
Operators certified on your SOPs and standards before live work.
Cost-to-quality ratio
Efficient delivery that funds controls and QA, not the lowest possible rate.
Delivery method
How does Actigy launch a BPO team?
From process audit to scaled delivery, with controls matched to your sector.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
Industries
Resources
Visibility
What will you see every month?
Outsourcing life-sciences operations should make quality more visible, not less. Actigy reports on the numbers that matter and reviews them with you on a fixed cadence, so the operation stays accountable. The same discipline applies whether you run lean or at enterprise Healthcare & Clinics scale.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
Engagement model
How does pricing and engagement work?
Actigy prices life-sciences operations on a transparent staffing model tied to scope, volume, and complexity — the cost-to-quality ratio, not an opaque per-transaction markup. Many teams run it alongside medical transcription outsourcing and qa outsourcing under one delivery team, with a single point of contact.
Start with a pilot
A scoped, paid pilot proves quality and throughput before you commit to full volume.
Staffing-based pricing
You see the team, the roles, and the cost. Capacity flexes up or down with your volume.
You own the documentation
SOPs and process knowledge stay yours, which keeps switching costs low and cuts key-person risk.
Clean exit and transfer
If you wind the engagement down, Actigy returns current documentation and supports knowledge transfer.
See how Actigy would run your life-sciences operation
Get in touch and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What pharma and life-sciences work can Actigy handle?
Actigy handles documentation and data entry, transcription, QA and verification, AI data operations, finance back office, and customer or HCP support — accuracy-critical, document-heavy workflows run with controls and audit-ready records inside your systems.
How does Actigy keep work accurate and traceable?
Work follows documented SOPs with maker-checker QA, verification steps, and complete records. Operators are certified on your standards before live work, and recurring issues are root-caused so quality improves over time.
Does Actigy take on regulatory accountability?
No. Regulated, scientific, and quality-of-record responsibilities stay with your qualified staff. Actigy provides disciplined operational capacity for the surrounding execution, with the controls and documentation the sector expects.
Can Actigy support data and AI teams in life sciences?
Yes. Actigy provides AI data operations — labeling, dataset QA, and human-in-the-loop review — to your guidelines, supporting data and AI initiatives while your scientific team retains research ownership.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.