24/7 multilingual coverage
Follow-the-sun player operations across European and global markets.
Industry
BPO for iGaming & Online Gaming
Direct answer
Actigy BPO supports online gaming, betting, and casino operators with regulated player operations: KYC and age and identity verification, AML and responsible-gambling monitoring support, payments and chargeback handling, fraud review, and 24/7 multilingual player support. Work runs to your licensing and compliance rules with audit-ready records, while final risk, responsible-gaming, and regulatory decisions stay with your team.
Common processes outsourced
KYC & age verification
AML & responsible gaming
Payments & chargebacks
24/7 player support
How does Actigy support iGaming and online-gaming operators?
Online gaming is one of the most heavily regulated and fraud-exposed sectors there is, with strict KYC, AML, age-verification, and responsible-gambling obligations that vary by licence. Actigy provides trained operators to run player operations — onboarding verification, monitoring review, payments and chargebacks, and support — to your compliance rules, around the clock.
Controls are part of delivery: segregation of duties, restricted access, maker-checker QA, and complete audit trails for every decision. Actigy supplies disciplined, multilingual execution and surge capacity for launches and peak events; your team keeps the licence, the responsible-gaming policy, and final risk decisions.
Capabilities
What does Actigy run for iGaming?
For iGaming, Actigy runs KYC and age verification, AML and monitoring support, Payments and chargebacks, 24/7 player support, Fraud and data review, QA and release testing. Each workflow follows documented procedures with QA and audit-ready records, while your team keeps policy, risk, and final decisions and Actigy supplies trained operators and surge capacity.
KYC & age verificationIdentity, age, and document checks at onboarding and on payout triggers.AML & monitoring supportAlert review, screening, and responsible-gambling signal triage to your policy.Payments & chargebacksDeposit and withdrawal support, dispute and chargeback handling with notes.24/7 player supportMultilingual chat, email, and voice support across time zones.Fraud & data reviewHuman-in-the-loop review of fraud, bonus-abuse, and risk signals.QA & release testingGame, platform, and payments QA integrated with your release cycle.
Who is this for?
- Licensed online casino and sportsbook operators
- Betting and lottery platforms scaling into new markets
- Game studios and platforms with player-support and KYC load
- Operators facing peak events, launches, and seasonal spikes
- Compliance and player-operations leaders needing 24/7 capacity with controls
Is this the right fit?
When Actigy BPO is a strong fit
- You operate under a gaming licence and need documented KYC/AML and RG controls
- Onboarding, payouts, or support exceed in-house capacity, especially at peaks
- You need 24/7 multilingual coverage across markets
- You want audit-ready records for regulators and payment providers
- You want to keep the licence and final RG decisions in-house and offload execution
When Actigy BPO may not be the right fit
- You want Actigy to hold your gaming licence or make final responsible-gaming exclusions
- You expect Actigy to assume MLRO or regulatory accountability
- You want a platform or PAM software vendor rather than an operations team
Why Actigy
Why iGaming operators choose Actigy BPO
Regulated-grade controls
Maker-checker QA and audit trails on KYC, AML, and RG-support work.
Trained on your policy
Operators certified on your licence rules and typologies before live work.
Built for peak events
Capacity flexes for launches, tournaments, and seasonal spikes.
Delivery method
How does Actigy launch a BPO team?
From process audit to scaled delivery, with controls matched to your sector.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
Industries
Resources
Visibility
What will you see every month?
Outsourcing player operations should make compliance and quality more visible, not less. Actigy reports KYC and AML QA, support SLAs and CSAT, and chargeback trends on a fixed cadence — the same discipline you would expect from a regulated fintech operation.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
See how Actigy would run your player operations
Get in touch and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What does an iGaming BPO do?
An iGaming BPO runs regulated player operations for online gaming and betting operators — KYC and age verification, AML and responsible-gaming monitoring support, payments and chargebacks, fraud review, and 24/7 multilingual support — to the operator’s licence and policy. Actigy executes the work while you keep the licence and final risk decisions.
Can Actigy provide 24/7 multilingual player support?
Yes. Actigy runs follow-the-sun coverage from Central and Eastern Europe with strong English plus additional European languages, so players get support across time zones and peak events.
How does Actigy handle KYC, AML, and responsible gaming?
Actigy reviews onboarding, age, and identity checks, AML alerts, and responsible-gambling signals to your policy, with maker-checker QA and audit-ready notes. Final exclusions, risk acceptance, and regulatory filings stay with your compliance team.
Is player data handled securely?
Player data is handled under GDPR-aligned, ISO 9001- and SOC 2-aligned controls — scoped access, encryption, segregation of duties, and audit logging. See our security and data-processing terms.
Can you scale for launches and peak events?
Yes. Capacity flexes up and down for market launches, tournaments, and seasonal spikes, so onboarding and support keep their SLAs without permanent over-hiring.
How is iGaming BPO priced?
Actigy prices per FTE by role and coverage — not per transaction — with a Tech Lead on every team and the option of a managed team or staff augmentation. We quote after a short process audit.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.