Defensible investigations
Alerts and cases worked to your typologies with consistent, documented rationale.
BPO Service
AML Outsourcing Services
Direct answer
AML outsourcing delegates financial-crime operations — transaction monitoring alert review, sanctions and PEP screening, and case documentation — to a trained team. Actigy BPO triages and investigates alerts to your AML policy, drafts SAR/STR support, and maintains audit-ready records, while your MLRO retains accountability and filing decisions.
What Actigy reports
Alerts clearedPer SLA
Escalation qualityQA sampled
Backlog burn-downTracked weekly
Case documentationAudit-ready
What AML work can be outsourced, and what cannot?
The operational layer of AML compliance — reviewing alerts, clearing false positives, escalating genuine risk, screening against sanctions and PEP lists, and documenting cases — is well suited to a trained, QA-controlled financial-crime operations team. Actigy runs this layer to your thresholds, typologies, and escalation rules.
What cannot be outsourced is accountability. Your MLRO or nominated officer owns the AML program and makes regulatory filing decisions. Actigy provides investigation, drafting support, and documentation so those decisions rest on consistent, defensible casework — not additional regulatory liability.
Capabilities included
What Actigy handles
Transaction monitoring triage
Monitoring alerts reviewed, false positives cleared, and genuine risk escalated with rationale.
Sanctions & PEP screening
Screening alerts dispositioned against your lists and risk methodology.
Adverse media review
Negative-news checks performed and summarized for escalation decisions.
Case investigation support
Customer and transaction context assembled into a structured investigation file.
SAR/STR drafting support
Draft narratives and supporting evidence prepared for your officer's review and filing.
Alert backlog remediation
Alert and case backlogs cleared to a defined quality standard under QA.
QA & audit trail
Decisions sampled for quality with a complete, audit-ready record per case.
Who this is for
- Banks, fintechs, and payment firms with growing alert volumes
- Compliance teams facing transaction-monitoring or screening backlogs
- Programs scaling after a product launch or new market entry
- Firms strengthening casework quality after audit or examination
- MLROs who need consistent, documented Level-1 and Level-2 review
Scenarios
Common situations we solve
If any of these sound familiar, outsourcing AML to Actigy is worth a conversation.
Alert volume is outrunning your analysts.
We triage and investigate alerts to your thresholds, with QA.
You inherited a transaction-monitoring backlog.
We burn it down to a defined standard, then hold steady-state.
An examiner criticized your case quality.
We tighten investigations and documentation; your MLRO keeps filing decisions.
A new product just raised your risk profile.
We scale screening and monitoring review quickly.
Is this the right fit?
When Actigy BPO is a strong fit
- You have defined AML policy, thresholds, and escalation rules
- Alert or case volume exceeds your in-house capacity
- You need consistent, documented investigations and QA
- You are remediating a backlog or uplifting case quality
- You want surge capacity without permanent compliance hiring
When Actigy BPO may not be the right fit
- You want Actigy to act as your MLRO or make regulatory filing decisions — that accountability stays with you
- You are looking to buy a transaction-monitoring system rather than an operations team
- Your AML rules and risk methodology are undefined
- You need legal advice on regulatory interpretation
Why Actigy
Why outsource aml outsourcing to Actigy BPO
Filing-ready support
SAR/STR drafts and evidence packs prepared for your officer's decision and filing.
Certified analysts
Operators trained on your policy and typologies, certified before live casework.
Surge without hiring
Capacity scales for volume spikes and remediation, then returns to steady-state.
Delivery method
How Actigy launches your aml outsourcing team
Every engagement follows the same pilot-first method, adapted to the controls your process requires.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
Industries
Resources
Visibility
What you'll see every month
Outsourcing AML operations should make quality more visible, not less. Actigy reports on the numbers that matter and reviews them with you on a fixed cadence, so the operation stays accountable. The same discipline applies whether you run lean or at enterprise Finance & Fintech scale.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
Engagement model
How pricing and engagement work
Actigy prices AML operations on a transparent staffing model tied to scope, volume, and complexity — the cost-to-quality ratio, not an opaque per-transaction markup. Many teams run it alongside kyc outsourcing and insurance claims outsourcing under one delivery team, with a single point of contact.
Start with a pilot
A scoped, paid pilot proves quality and throughput before you commit to full volume.
Staffing-based pricing
You see the team, the roles, and the cost. Capacity flexes up or down with your volume.
You own the documentation
SOPs and process knowledge stay yours, which keeps switching costs low and cuts key-person risk.
Clean exit and transfer
If you wind the engagement down, Actigy returns current documentation and supports knowledge transfer.
See how Actigy would run your AML operation
Book a consultation and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What is AML outsourcing?
AML outsourcing delegates financial-crime operations — alert review, sanctions and PEP screening, investigation, and case documentation — to a trained, QA-controlled team that works to your AML policy. Actigy supports SAR/STR drafting and record-keeping while your MLRO retains accountability and filing decisions.
Can Actigy file SARs on our behalf?
No. Actigy prepares draft SAR/STR narratives and assembles supporting evidence, but the decision to file and the filing itself remain with your nominated officer or MLRO. The goal is to make their decision faster and better-documented, not to assume their accountability.
Does Actigy replace our transaction-monitoring system?
No. Actigy is the operations team that works the alerts your system generates. It operates inside your monitoring, screening, and case-management tools rather than replacing them.
Can Actigy clear an alert backlog?
Yes. Backlog remediation is a common engagement: Actigy works the backlog to a defined quality standard under QA sampling, then supports steady-state alert review so volumes stay current.
How is AML casework quality controlled?
Analysts are certified on your policy and typologies before live work, decisions are QA-sampled with maker-checker review, and every case carries a documented audit trail. Recurring false-positive patterns are fed back to tune the process.
How much does AML outsourcing cost?
Actigy prices AML operations per FTE — a transparent monthly rate per role, set by the role and your industry, not per alert or by volume. A Tech Lead owns QA; choose a managed team or staff augmentation. We work in your monitoring and case tools and quote after a short process audit.
Can you outsource AML compliance operations?
You can outsource the operational layer — alert review, screening, investigation, and SAR/STR drafting support — to a trained, QA-controlled team. You cannot outsource accountability: your MLRO retains the program and the decision to file.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.