Built for peaks
Capacity scales for promotions, holidays, and launches, then returns to steady-state.
Industry
BPO for Ecommerce & Marketplaces
Direct answer
Actigy BPO supports online retailers and marketplaces with customer service, order operations, catalog management, trust & safety review, and finance back office. Teams scale through seasonal peaks, maintain service quality across channels, and keep operations documented and QA-controlled at a strong cost-to-quality ratio.
Common processes outsourced
Customer service
Order & returns operations
Catalog & content management
Trust & safety review
How does Actigy support ecommerce and marketplaces?
Ecommerce operations are high-volume and spiky: customer questions, orders, returns, listings, and seller or content review all surge around promotions and seasons. Actigy provides trained teams that scale with that demand and run the work inside your helpdesk, order, and catalog systems.
Quality stays consistent through documented playbooks and QA. Customer service follows your tone and policies, order and catalog work follows your rules, and trust & safety review follows your safety policy with escalation. You keep brand and policy ownership; Actigy keeps operations running through the peaks.
Capabilities
What Actigy runs for Ecommerce & Marketplaces
Customer servicePre- and post-sale support across chat, email, and voice to your brand voice.
Order & returns operationsOrder processing, returns, refunds, and exception handling.
Catalog & content managementListing creation, enrichment, and data quality for large catalogs.
Trust & safety reviewListing, seller, and content moderation against your policy.
Finance back officeAccounts payable, reconciliations, and seller-payout support.
QA for storefront & appsTesting of storefronts, checkout, and apps across devices.
Who this is for
- Online retailers and DTC brands with seasonal volume
- Marketplaces managing sellers, listings, and content
- Operations teams stretched by promotions and peak periods
- Companies expanding into new regions and languages
- Leaders standardizing service and catalog quality
Is this the right fit?
When Actigy BPO is a strong fit
- Volume spikes hard around promotions and seasons
- You need consistent service across channels and languages
- Catalog or content volume exceeds in-house capacity
- You need trust & safety review with clear escalation
- You want documented operations and QA, not ad-hoc staffing
When Actigy BPO may not be the right fit
- You need a storefront or marketplace platform rather than an operations team
- You cannot share brand guidelines, policies, or product data
- Your volume is too low to justify a managed team
Why Actigy
Why Ecommerce & Marketplaces teams choose Actigy BPO
On-brand service
Support follows your tone, policies, and escalation rules across every channel.
Catalog at scale
Listing, enrichment, and data-quality work handled accurately at volume.
Trust & safety
Listing, seller, and content review against your policy with documented decisions.
Delivery method
How Actigy launches a BPO team
From process audit to scaled delivery, with controls matched to your sector.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
Related services and industries
Services
Industries
Resources
Visibility
What you'll see every month
Outsourcing ecommerce operations should make quality more visible, not less. Actigy reports on the numbers that matter and reviews them with you on a fixed cadence, so the operation stays accountable. The same discipline applies whether you run lean or at enterprise Logistics & Mobility scale.
- A QA sample of completed work, scored against the accuracy bar agreed at go-live
- SLA attainment — turnaround and throughput measured against your targets
- Volume, backlog, and exception trends, so capacity stays ahead of demand
- Root-cause notes on any error, with the SOP change made to prevent a repeat
- A monthly business review with your point of contact and the team lead
Engagement model
How pricing and engagement work
Actigy prices ecommerce operations on a transparent staffing model tied to scope, volume, and complexity — the cost-to-quality ratio, not an opaque per-transaction markup. Many teams run it alongside technical support outsourcing and qa outsourcing under one delivery team, with a single point of contact.
Start with a pilot
A scoped, paid pilot proves quality and throughput before you commit to full volume.
Staffing-based pricing
You see the team, the roles, and the cost. Capacity flexes up or down with your volume.
You own the documentation
SOPs and process knowledge stay yours, which keeps switching costs low and cuts key-person risk.
Clean exit and transfer
If you wind the engagement down, Actigy returns current documentation and supports knowledge transfer.
See how Actigy would run your ecommerce operation
Book a consultation and we'll assess scope, complexity, staffing, and delivery cost — then propose a pilot to prove quality before you scale.
FAQ
Frequently asked questions
What ecommerce processes can Actigy handle?
Actigy handles customer service, order and returns operations, catalog and content management, trust & safety review, finance back office such as accounts payable and seller payouts, and QA for storefronts and apps — all inside your existing systems.
Can Actigy scale for seasonal peaks?
Yes. Seasonal and promotional spikes are a core use case. Actigy scales capacity for peak periods and returns to steady-state afterward, so service levels hold without year-round overstaffing.
Can Actigy support multiple languages and regions?
Yes. Actigy provides multilingual support and can align coverage to the regions and time zones you serve, which is common for marketplaces and brands expanding internationally.
Does Actigy do content and seller moderation?
Yes. Trust & safety review covers listings, sellers, and user content against your policy, with documented decisions and escalation paths, drawing on the same human-in-the-loop capability as Actigy's AI operations.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.