Cost-to-quality ratio
Compare staffing cost with accepted output, QA findings and rework. A pilot gives you a baseline for that comparison; location alone does not establish quality.
Services
BPO services for finance, compliance, healthcare, support and AI
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Actigy BPO runs managed business process outsourcing services across finance, compliance, healthcare, support, technical and AI operations. Choose a service by the workflow, systems and controls it needs. The scope defines trained roles, quality checks and reporting. Your team keeps its policies, approvals and final business decisions.
Describe your workflow, volume and required coverage. You decide on a pilot after reviewing the written scope.
Defined data-access controls · You own the SOPs · Pilot before you scale
Choosing a scope: Start with one process that has clear records, a named owner and measurable quality. Compare its current backlog, error rate and accepted output with the pilot results before adding more work.
Overview
What services does Actigy BPO offer?
The catalog has five groups: finance and accounting, compliance and risk, healthcare operations, support and technical operations, and AI operations. Each service has its own SOPs, controls, KPIs, and trained operator profile.
Browse the catalog or share your volumes, systems and quality requirements to choose a starting scope.
Back office outsourcing Back office outsourcing services: data entry, document processing, finance operations, reconciliations and records upkeep, run to your SOPs with QA.
Order processing outsourcing Order entry, record checks and exception queues under your rules. Keep pricing, refunds and fulfilment approvals. Scope a paid pilot.
Brand protection services Brand protection services from Actigy BPO: analysts review listings, collect evidence and file client-approved takedown notices in your tools.
MAP monitoring and enforcement MAP enforcement and monitoring by Actigy BPO: verified price-policy cases, client-approved reseller notices and repeat-case tracking in your tools.
Nearshore outsourcing Nearshore outsourcing with Actigy BPO: managed CEE teams for defined workflows. Compare skills, service hours, data controls and total operating cost.
Finance & accounting
Finance & accounting
Payroll Outsourcing Multi-country payroll processing, payslips, filings, and reconciliations run by trained operators with maker-checker controls.
Accounting Outsourcing Bookkeeping, month-end close, reconciliations, and management reporting delivered to your chart of accounts and close calendar.
Accounting staff augmentation Accounting preparation under your finance manager. Scope invoice, reconciliation and close roles through an audit and paid pilot.
Account reconciliation services Account reconciliation services: bank, card, intercompany and balance sheet reconciliations, prepared to your close calendar for review.
Offshore accounting Offshore accounting services and white-label support for CPA firms and UK practices: bookkeeping, reconciliations and close prep for your review.
Accounts Payable Outsourcing Invoice capture, three-way matching, approval routing and payment-run preparation, with documented exception handling. Your team retains payment approval and release.
Procure-to-pay outsourcing Procure-to-pay outsourcing: requisition checks, PO processing, vendor master data, invoice matching and payment run preparation to your controls.
Accounts Receivable & Collections Invoicing, cash application, collections and dispute handling following your credit policy, with dispute and aging reports.
Finance & Accounting Outsourcing One managed team across bookkeeping, payroll, AP, AR, close, and reporting, run to your chart of accounts.
Outsourced controller services Outsourced controller services from Actigy BPO: close, reconciliations, reports and control checks. Your finance lead keeps financial sign-off.
Compliance & risk
Compliance & risk
KYC Outsourcing KYC and customer due diligence: identity verification, document review, EDD, and periodic refresh against your risk policy.
KYC refresh KYC refresh and periodic review services: risk-based review cycles, customer outreach, document updates and screening reviews worked to your policy.
KYC remediation KYC remediation for banks, fintechs and payment firms: file gap reviews, CDD and EDD refresh, UBO checks and evidence packs. You keep risk decisions.
AML Outsourcing Transaction monitoring alert review, sanctions and PEP screening, SAR/STR drafting support, and case documentation.
Insurance Claims Outsourcing Claims intake, data entry, adjudication support, document indexing, and status updates across the claims lifecycle.
Healthcare operations
Healthcare operations
Medical Billing Outsourcing Charge entry, coding support, claim submission, denial management, and AR follow-up for providers and billing companies.
Dental billing services Dental billing teams for US practices and billing companies. Keep your PMS; scope claims, attachments, posting, denials and A/R with Actigy BPO.
Cardiology billing services Cardiology billing support for US practices and groups: reconcile encounters, track documentation, work denials and report A/R in your existing EHR.
Orthopedic billing services Orthopedic billing support in your existing systems: surgical handoffs, documentation checks, posting, denial follow-up and A/R with clear ownership.
Urgent care billing services Urgent care billing teams for US clinics: daily encounter reconciliation, payment posting, denials and A/R in your existing systems, with 24/7 options.
Podiatry billing services Podiatry billing teams for US practices: documentation follow-up, approved claims, payments, denials and A/R in your existing systems. Scope a pilot.
Physical therapy billing services Physical therapy billing support for US clinics: visit and authorization tracking, claim preparation, posting, denials and A/R in your current EMR.
Prior authorization outsourcing Prior-authorization submissions, payer follow-up and status records in your systems. Define clinical handoffs before a paid pilot.
DME billing services DME billing services for HME and DME suppliers and billing companies: intake checks, documentation follow-up, claims, denials and AR.
AR follow-up services AR follow-up services and old AR recovery for providers and billing companies: aged claims worked by payer, status checks, resubmissions and appeals.
Dental insurance verification Dental insurance verification services for dental offices, DSOs and billing companies: full benefits breakdowns checked before the visit.
Telehealth billing services Telehealth billing services from Actigy BPO: claims, denials and AR follow-up in your systems, using client-approved payer and state instructions.
Revenue cycle management outsourcing Revenue cycle management outsourcing for providers and billing companies: eligibility, coding support, claims, denials, AR and posting in one team.
Hire medical billers Hire a medical biller through Actigy BPO: a dedicated remote biller trained on your payers and systems, employed by Actigy BPO and managed by you.
Mental health billing Mental health billing services for therapists, group practices and behavioral health providers: eligibility, claims, denials and AR, worked to payer rules.
Denial management Denial management services for providers and billing companies: triage, corrected claims, appeals and root-cause reports to reduce repeat errors.
Insurance eligibility verification Insurance verification services for US practices and billing companies: eligibility and benefits checks before the visit, recorded in your PM system.
ABA billing ABA billing services for ABA therapy providers: authorization tracking, session-based charge entry, claims, denials and AR follow-up to payer rules.
Payment posting Payment posting services for providers and billing companies: ERA review, manual EOB posting, denial flags and daily deposit reconciliation.
Medical Transcription Outsourcing Clinical documentation and transcription with QA review, turnaround SLAs, and template-consistent formatting.
Medical Coding Outsourcing ICD-10-CM, CPT, and HCPCS coding to payer rules and your specialty, with maker-checker QA and audit-ready notes.
Support & technical
Support & technical
Technical Support Outsourcing Tiered technical support across chat, email, and voice with documented troubleshooting paths and escalation rules.
SaaS support outsourcing SaaS support outsourcing for product teams: L1 and defined L2 support, bug reproduction, release cover and clear handoffs to your engineers.
Customer support outsourcing Outsource customer support across chat, email and voice with trained CEE agents, QA and clear escalation rules. One ecommerce client hit 94.2% CSAT.
Shopify customer service outsourcing Shopify order questions, returns and support queues. Keep store access and refund policy under your control. Scope a paid pilot.
Chat support outsourcing Chat support outsourcing for SaaS, ecommerce and fintech: trained support agents, transcript QA, bot handoffs and coverage agreed with your team.
Insurance call center outsourcing Insurance call center outsourcing for carriers and agencies: approved policyholder calls, FNOL intake, claim status and licensed-staff escalation.
Dedicated customer service team Dedicated customer service teams: agents who work only on your brand, in your tools, compared with shared agents on cost, quality and control.
Email support outsourcing Email support outsourcing for SaaS, ecommerce and fintech teams: ticket triage, written replies checked by QA, macro upkeep and escalation to your team.
IT Outsourcing Service desk, monitoring, ticket triage, and application support run to ITIL-style processes and your tooling.
Help desk outsourcing IT help desk outsourcing for internal users and customers: L1/L2 tickets, access requests with identity checks and ITIL-style escalation.
White-label help desk White-label help desk for MSPs: support in your tools, runbook-based NOC triage, client-approved access and escalation to your engineers.
QA Outsourcing Manual and exploratory QA, test case execution, regression cycles, and defect reporting integrated with your sprints.
AI & data operations
AI & data operations
AI Outsourcing Data labeling, model evaluation, RLHF support, prompt QA, and human-in-the-loop review for AI and data teams.
LLM evaluation LLM evaluation services with trained human reviewers: rubric scoring, side-by-side comparisons, safety checks and AI agent testing to your guidelines.
RLHF services RLHF services from trained reviewers: preference ranking, response rewriting, rubric scoring and safety labels, with calibration and QA on every batch.
Who uses managed operations services?
These team types may fit the model:
- Finance and operations leaders reducing the cost of repeatable work
- Compliance teams needing regulated-grade execution and surge capacity
- Healthcare and insurance operators improving cycle time and collections
- SaaS, ecommerce, and logistics teams scaling support, QA, and data work
- Companies replacing low-cost vendors that lack documentation and QA
For sector-specific workflows and control checks, browse BPO by industry.
Is managed outsourcing the right model?
A strong fit when
- A process is repeatable, high-volume, and rules-based
- You want documented, auditable execution and QA
- You need to scale capacity without hiring from scratch
- You're replacing a low-cost vendor that can't evidence quality
- You want CEE delivery with agreed locations and data-access controls
Not the right fit when
- You want the absolute lowest seat cost regardless of quality
- You need a software product, not an operating team
- The process is undefined and you can't document it
- You expect the delivery provider to hold your regulatory accountability
Delivery model
What each managed service includes
Each service uses these six delivery foundations.
Regulated process execution
We run KYC, AML, claims, billing, and finance workflows with the controls, segregation of duties, and documentation regulated buyers expect.
Documented workflows
Every process ships with SOPs, exception handling, and decision logic, so delivery is repeatable and knowledge does not live in one person's head.
Trained operators
Operators train on your procedures, systems and exceptions before agreed readiness checks. This internal sign-off is not an external professional certification.
Scalable delivery teams
Plan staffing changes against volume, seasonality and release cycles. The written scope sets recruitment, training, notice periods and coverage before capacity changes.
QA and reporting
Quality sampling, SLA dashboards, and monthly business reviews give you visibility into accuracy, throughput, and turnaround.
Delivery method
How a managed team launches
The seven launch steps are adapted to the controls each process requires.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain - finance, clinical, compliance, technical - and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot tests quality, throughput and turnaround against the agreed KPIs. You review the results before approving more work.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews and monthly business reviews identify errors, rework and capacity gaps. The team proposes changes for your review.
Service routing
Choose a service by the operating problem
Start with the work that is slowing your team down. Finance and accounting services cover transactions, month-end close and reports. KYC and AML teams help with customer checks and financial-crime reviews under your policy. Medical billing covers claims and payment follow-up. For support, choose customer service for general requests or technical support for product problems.
The team can combine related workstreams after each one has a clear scope, authority boundary, system owner, service level, and QA method. A buyer should start with the queue that has the best documentation and the clearest measurable result.
Open a service page below to compare scope, exclusions and pilot checks. Use the company overview to review the company’s contact address and delivery locations.
FAQ
Frequently asked questions
What BPO services does Actigy BPO offer?
Actigy BPO offers payroll, accounting, and accounts payable outsourcing; KYC, AML, and insurance claims operations; medical billing and transcription; technical support, IT, and QA outsourcing; and AI data operations. Each service is delivered with documented SOPs, trained operators, and QA reporting.
Can Actigy BPO combine multiple services into one engagement?
Yes. Related processes can be combined - for example payroll with accounts payable, or technical support with QA - under one delivery team with shared SOPs, reporting, and a single point of contact.
How are Actigy BPO's services priced?
Actigy BPO quotes a monthly rate per full-time-equivalent role after reviewing the process. Volume, complexity, service hours and QA determine the team required. Compare proposals using the same scope, staffing assumptions and accepted-output measures.
Which service should we start with?
Start with a queue that has usable source records, clear procedures and an owner who can review results. The scoping review assesses that queue against its current cost, backlog and error rate, then test a limited scope before you transfer more work.
Outsource the process. Keep control of the outcome.
Tell us which process you want to outsource. The review covers complexity, staffing and delivery cost.
Describe your workflow, volume and required coverage. You decide on a pilot after reviewing the written scope.