Cost-to-quality ratio
We optimize for output quality per dollar, not the lowest hourly rate. Efficient global delivery funds trained operators and QA — not corner-cutting.
Services
BPO Services
Direct answer
Actigy BPO provides twelve core business process outsourcing services across finance, compliance, healthcare, support, technical, and AI operations. Every service is delivered with documented SOPs, trained operators, QA sampling, and reporting — built for a high cost-to-quality ratio rather than the lowest possible vendor cost. Engage any service as a fully managed team or as staff augmentation, working inside your existing tools.
Overview
What services does Actigy BPO offer?
Actigy organizes its services into four delivery areas: finance and accounting, compliance and risk, healthcare operations, and support, technical, and AI. Each service has its own SOPs, controls, KPIs, and trained operator profile.
Browse the full catalog below, or book a consultation and Actigy will recommend where to start based on your volumes, systems, and quality bar.
Finance & accounting
Finance & accounting
Payroll OutsourcingMulti-country payroll processing, payslips, filings, and reconciliations run by trained operators with maker-checker controls.
Accounting OutsourcingBookkeeping, month-end close, reconciliations, and management reporting delivered to your chart of accounts and close calendar.
Accounts Payable OutsourcingInvoice capture, 3-way matching, approvals, and payment runs with audit-ready documentation and exception handling.
Compliance & risk
Compliance & risk
KYC OutsourcingKYC and customer due diligence: identity verification, document review, EDD, and periodic refresh against your risk policy.
AML OutsourcingTransaction monitoring alert review, sanctions and PEP screening, SAR/STR drafting support, and case documentation.
Insurance Claims OutsourcingClaims intake, data entry, adjudication support, document indexing, and status updates across the claims lifecycle.
Healthcare operations
Healthcare operations
Support & technical
Support & technical
Technical Support OutsourcingTiered technical support across chat, email, and voice with documented troubleshooting paths and escalation rules.
IT OutsourcingService desk, monitoring, ticket triage, and application support run to ITIL-style processes and your tooling.
QA OutsourcingManual and exploratory QA, test case execution, regression cycles, and defect reporting integrated with your sprints.
AI & data operations
AI & data operations
Who this is for
- Finance and operations leaders reducing the cost of repeatable work
- Compliance teams needing regulated-grade execution and surge capacity
- Healthcare and insurance operators improving cycle time and collections
- SaaS, ecommerce, and logistics teams scaling support, QA, and data work
- Companies replacing low-cost vendors that lack documentation and QA
Is Actigy the right BPO partner?
A strong fit when
- A process is repeatable, high-volume, and rules-based
- You want documented, auditable execution and QA
- You need to scale capacity without hiring from scratch
- You're replacing a low-cost vendor that can't evidence quality
- You want EU-based, GDPR-aligned delivery
Not the right fit when
- You want the absolute lowest seat cost regardless of quality
- You need a software product, not an operating team
- The process is undefined and you can't document it
- You expect Actigy to hold your regulatory accountability
Why Actigy
What every Actigy service includes
Regulated process execution
We run KYC, AML, claims, billing, and finance workflows with the controls, segregation of duties, and documentation regulated buyers expect.
Documented workflows
Every process ships with SOPs, exception handling, and decision logic, so delivery is repeatable and knowledge does not live in one person's head.
Trained operators
Operators are onboarded against your procedures and domain, then certified before they carry production volume.
Scalable delivery teams
Capacity flexes up or down with volume, seasonality, and release cycles without you re-hiring or re-training from scratch.
QA and reporting
Quality sampling, SLA dashboards, and monthly business reviews give you visibility into accuracy, throughput, and turnaround.
Delivery method
How Actigy launches a BPO team
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
FAQ
Frequently asked questions
What BPO services does Actigy offer?
Actigy offers payroll, accounting, and accounts payable outsourcing; KYC, AML, and insurance claims operations; medical billing and transcription; technical support, IT, and QA outsourcing; and AI data operations. Each service is delivered with documented SOPs, trained operators, and QA reporting.
Can Actigy combine multiple services into one engagement?
Yes. Many clients combine related processes — for example payroll with accounts payable, or technical support with QA — under one delivery team with shared SOPs, reporting, and a single point of contact.
How are Actigy's services priced?
Services are priced on a transparent staffing model tied to scope, volume, and complexity — the cost-to-quality ratio — rather than an opaque per-transaction markup. Actigy proposes a model after a process audit.
Which service should we start with?
Most clients start with the process that is most painful, most backlogged, or most costly to staff in-house. A process audit identifies where outsourcing will have the fastest, safest impact, and a pilot proves it before scaling.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.