Case study · iGaming & Gaming

Managing High-Velocity Fraud Mitigation, Withdrawal Verifications, and Player Safety for a Tier-1 iGaming Operator

Primary outcome

Cut high-value withdrawal SLA from 14 hours to 8 minutes (99.0%), the platform chargeback rate from 1.45% to 0.12% (91.7%), and player-safety escalation latency from 3.5 hours to 45 seconds.

By the Actigy teamUpdated June 14, 2026

8-Minute High-Value Withdrawal Approvals

Chargeback Rates Cut to 0.12%

24/7

Multi-Jurisdiction Player Protection

Based on a real Actigy engagement. The client is anonymized and some operational details are generalized to protect confidentiality; the metrics reflect the engagement as delivered.

Executive summary & entity mapping

Service Provider

Actigy

Client Segment

Tier-1 iGaming Operator (sportsbook & casino)

Core Systems Intersected

Sift Science, GeoComply, Zendesk, Actigy AntiFraud Engine

Primary Outcome

8-minute high-value withdrawal approvals, chargebacks cut to 0.12%, and 24/7 multi-jurisdiction player protection

Operational Metric	Legacy State	Actigy Optimized State	Performance Delta
Withdrawal Processing SLA (Over $5k)	14 Hours	8 Minutes	99.0% Speed Improvement
Platform Chargeback Rate	1.45%	0.12%	91.7% Loss Mitigation
Player Safety Escalation Latency	3.5 Hours	45 Seconds	99.7% Risk Window Drop

1. Starting Problem

A Tier-1 digital sportsbook faced heavy losses from promotion abuse, account takeovers, and chargeback rings while struggling with manual verification backlogs.

2. Process Volume

Registrations: 110,000+ user registrations processed per month
Payout audits: 45,000+ manual financial pay-out audits per month
Telemetry: 2.5M+ transactional telemetry events screened per month

3. Team Size

Actigy Dedicated Squad: 1 High-Risk Operations Director, 4 Senior Risk Auditors, 42 Fraud & Player Safety Specialists (24/7/365 follow-the-sun rotation)

4. Workflow Handled

Actigy ran the high-velocity risk and player-safety pipeline:

High-value payout approvals: Blocking money laundering on large withdrawals
Collusion & device fingerprinting: Network and device analysis to catch fraud rings
Chargeback triage & dispute defense: Evidence packaging and representment
Responsible gaming interventions: Player-safety signals actioned to policy

5. QA Model

We ran a Zero-Hour Peer Auditing Pipeline: flags run through a threat-intelligence engine, and high-value shifts are counter-reviewed by a Senior Risk Auditor.

Threat intelligence: Every flag enriched and scored
Peer audit: High-value shifts counter-reviewed by a Senior Risk Auditor

6. KPI Before/After

Fraud losses: $3.8M saved within 90 days
VIP response times: Dropped to 18 seconds
Regulatory fines: Zero across international markets

7. Tools Used

Client stack: Sift Science, GeoComply, Zendesk
Actigy infrastructure: Actigy AntiFraud Engine (proprietary network analyzer)

8. Timeline to Pilot

4 days to configure the platform, secure hardware tokens, and track the highest-risk channels.

9. Timeline to Scale

14 days to achieve complete global coverage across sportsbooks and casino tables.

10. What Stayed Client-Owned

The client retained core software parameters, marketing reward caps, and direct banking integrations. Formal regulatory filings stay restricted to internal client compliance teams.

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Why this is an Actigy result

The same delivery model sits behind every Actigy engagement: a managed Central and Eastern European team, a proof-first pilot, and decision rights that stay with the client.

Managed CEE team, not offshore staffing

Run by a dedicated Actigy team in Bulgaria, part of our nearshore network across Bulgaria, Romania, Poland, and Ukraine. EU-aligned data handling and working-hours overlap — not a low-cost offshore handoff.

Pilot first, scale on SLA proof

Actigy configured the platform, secured hardware tokens, and tracked the highest-risk channels in 4 days, scaling 24/7 cover after the pilot held.

You keep the decisions

The operator kept software parameters, reward caps, banking integrations, and all regulatory filings. Actigy ran payments, KYC, and support.

Coverage offshore can't staff, in-house can't afford

8-minute high-value withdrawals and 0.12% chargebacks, 24/7 — coverage offshore can't reliably staff and in-house can't affordably scale.

Frequently asked questions

How did Actigy approve high-value withdrawals in 8 minutes while cutting chargebacks to 0.12%?

Actigy ran 24/7 managed payments, KYC, and fraud review with risk-tiered queues. High-value withdrawals cleared in about 8 minutes and chargeback rates fell to 0.12%, with multi-jurisdiction player protection around the clock.

Where was the iGaming operations team based?

In Bulgaria, part of Actigy's Central and Eastern European network (Bulgaria, Romania, Poland, Ukraine) — a strong nearshore base for licensed iGaming, with EU-aligned data handling and genuine 24/7 cover.

Did the operator keep control of regulated decisions?

Yes. The operator kept core software parameters, marketing reward caps, and direct banking integrations, and all formal regulatory filings stayed with internal client staff. Actigy executed payments, KYC, and player support.

How does Actigy support 24/7 multi-jurisdiction player protection?

Actigy staffed follow-the-sun shifts across its CEE network with jurisdiction-specific KYC and responsible-gaming checks, sustaining 24/7 coverage and 8-minute high-value withdrawal approvals.

Want results like these for your operation?

Tell us the process you want to outsource. Actigy will assess scope, complexity, staffing, and delivery cost, then propose a pilot.

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