KYC remediation services: fix deficient files and clear the backlog

KYC remediation is a project that corrects gaps in existing customer files against an agreed policy standard. Actigy BPO provides file review, evidence collection and decision-ready records under the client's instructions.

Remediation differs from routinely updating information or completing a scheduled review. Define the files, evidence and closure rules before work starts. A complete pack does not approve a customer or transfer risk acceptance.

Actigy BPO can support a defined remediation queue after audit findings, policy changes, migrations or the acquisition of a customer book. A trigger identifies gaps, not the same action for every file.

Your policy owner sets the population, priorities and evidence standard. Separate incomplete records from files awaiting a client decision. New rules can prompt review; your advisers decide the legal response.

Actigy BPO estimates the plan from sample files, evidence gaps, priorities and client review capacity. Customer response times and policy exceptions affect completion. No fixed duration applies to every backlog.

Actigy BPO tests the workflow in a paid pilot before increasing volume. Track accepted files, newly discovered gaps and time awaiting decisions separately. Faster preparation does not replace client approval or justify closing an unresolved file.

Actigy BPO prepares the evidence; your authorized compliance reviewers approve risk ratings, enhanced due diligence outcomes, acceptance and exits. The team does not act as your MLRO. Regulatory report decisions and filing stay with the client.

Name the decision owner and escalation route for each file type. Operators record questions, not approve exceptions. A case marked ready for review is not an approved customer relationship.

Actigy BPO contacts the client's customers only through approved templates and channels. The client controls the message, requested records and outreach cadence. Operators explain missing items without inventing legal deadlines.

Request only the information needed for the agreed check. Log each contact, response and unresolved gap in the client system. If a customer does not respond, follow the escalation path. The client decides restrictions or exits.

Actigy BPO can prepare file reviews against the policy your compliance owners approve for the AMLR. Article 90 sets general application from 10 July 2027 and a 2029 exception for specified entities. The regulation applies directly across EU member states.

Your legal and compliance owners turn the firm's requirements into work instructions. Confirm files, evidence and escalation rules with those owners.

Actigy BPO prices remediation per full-time equivalent (FTE) by role after the process audit. File volume, risk mix, evidence gaps and review depth shape the team.

Actigy BPO measures the actual task mix in a paid pilot. Compare cost per accepted preparation pack only after defining acceptance, rework and client review costs. That measure is not a per-file fee or risk approval.

Actigy BPO records attempted contacts, missing evidence and the time since the last response. The team follows the client's approved cadence and routes unresolved cases to the named owner.

Your policy and authorized reviewers determine any restriction, extension or exit. Separate waiting files from completed files in the report. Keep the contact history so the client can review each action.