Engagement models
Outsourcing models: managed BPO, outstaffing and other options
Compare who runs the work, where the team works and how the scope is priced.
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Direct answer
Actigy BPO compares outsourcing models by management, location and pricing. The Prague-based nearshore business process outsourcing (BPO) company offers managed delivery and client-managed outstaffing. The operating teams work in Bulgaria, Romania, Poland and Ukraine. Both models use pricing per full-time equivalent (FTE) by role. A process audit and paid pilot define and test the chosen arrangement.
Define the workflow and management duties before agreeing to a paid pilot.
Types of outsourcing models with examples
Outsourcing models describe work ownership, delivery location or the payment basis. Actigy BPO offers managed business process outsourcing and client-managed outstaffing. A dedicated team describes staff allocation, not a separate management model. Keep those choices separate when comparing proposals. An offshore location does not tell you who reviews daily work.
Key takeaways
- Every Actigy BPO engagement starts with a process audit and a paid pilot.
- Actigy BPO delivers from teams in Bulgaria, Romania, Poland and Ukraine.
- Choose who manages the work before comparing delivery locations.
- Compare retained management cost alongside the provider's fee.
- Keep policy and final approval authority with the client.
Actigy BPO's managed model assigns an agreed workflow to a provider lead. Outstaffing supplies operators who follow the client's daily management. Both models can use a dedicated team. Neither label establishes a particular working shift, data location, candidate count or price before the written scope confirms it.
Outsourcing model comparison table
Actigy BPO compares management models by daily work, procedure ownership, quality checks and pricing. The matrix separates offered services from market terms. Standard operating procedures (SOPs) remain client-owned in both actual models. Quality assurance (QA) and review duties follow the written scope. Generic model names do not replace those duties.
| Model | Actigy BPO offers it | Management, SOPs and QA | Pricing and fit |
|---|---|---|---|
| Managed BPO | Yes, for an agreed operations workflow | Provider lead manages delivery; client owns SOPs and final decisions; agreed QA | Per FTE by role; fits a defined queue needing delivery leadership |
| Outstaffing | Yes, for client-managed operations roles | Client assigns and reviews daily work; provider employs operators | Per FTE by role; client adds supervision and QA cost |
| Dedicated team | Yes, as an allocation arrangement | Staff serve one client; management follows the selected model | Per FTE by role; fits recurring work needing a named team |
| Project-based work | No separate fixed-price project product is promised | Market term for time-limited scope; duties depend on the agreement | Market fees vary; a deadline alone does not define the model |
| Hybrid or co-sourcing | Only a scoped split within the offered models | Client and provider have named queues and handoffs | Role-based scope; fits retained client expertise plus delivery capacity |
| Build-operate-transfer | Not offered in this guide | Market term for building, running and transferring an operation | Transfer rights and costs need a separate supported offer |
Actigy BPO does not provide employer-of-record services for the client's own hires, professional employer services or software development teams. A staffing request outside business operations needs a different provider scope. Do not interpret a market definition in this comparison as a service commitment.
BPO engagement models explained
Actigy BPO managed outsourcing fits an agreed queue that needs a provider lead. Outstaffing fits defined roles when the client can assign and review work. The service label stays the same, but the management split changes. A finance queue, for example, still needs a client approval owner in either model.
Actigy BPO can allocate operators to one client in either arrangement. The dedicated customer service team page explains that allocation for recurring support work. Dedicated does not mean the provider automatically owns policies, outcomes or every escalation. Confirm which manager handles each duty before discussing staff numbers.
The outsourcing vs outstaffing guide compares daily control. The staff augmentation vs managed services guide examines management, review and cost. Both distinguish work ownership from a broad provider label.
Onshore, nearshore and offshore models
Actigy BPO is based in Prague and delivers from Central and Eastern Europe. Onshore means delivery in the client's country. Nearshore means a nearby country; offshore means delivery abroad, often farther away. Those labels depend on the client's location. European delivery is offshore, not US-nearshore, for US clients.
Actigy BPO teams in Central and Eastern Europe cover the full UK business day and the US morning. Later shifts depend on the written scope. Bulgaria, Romania and Poland are EU hubs; Ukraine is outside the EU. The scope names data access, locations, roles, subprocessors and required transfer terms.
For geography, compare outsourcing vs offshoring and nearshore vs offshore BPO. US buyers can review offshore staffing from Europe. A nearby time zone alone does not prove language proficiency, legal suitability or the proposed team's skill.
Pricing models are separate from management
Actigy BPO prices both offered models per full-time equivalent (FTE) by role. A managed fee includes agreed leadership, QA and reporting. An outstaffing fee covers the supplied roles and hours; the client adds management and review costs. Compare the same duties and service hours before judging the headline fee.
Actigy BPO does not treat a quality measure as an outcome-based price. Per-transaction and outcome pricing are other market models, not published offers here. The outsourcing pricing models guide explains their risks and quote questions. Systems, transition and retained oversight can still create costs beyond the provider's staffing fee.
How Actigy BPO helps you choose a model
Actigy BPO uses the process audit to test which management split fits the actual work. Review maturity, management capacity, volume, controls and timing before selecting a model. A title such as managed service cannot correct an undefined workflow. The five questions below create a practical scope for the paid pilot.
- Is the process documented? Record inputs, tasks, acceptance rules and exception owners.
- Who can manage daily work? Name the client manager or scope provider leadership.
- How stable is the volume? Separate recurring work from peaks and unfinished cases.
- Which decisions and data stay restricted? Confirm approvals, access and permitted locations.
- What must be ready before launch? Check training, access and client review availability.
Actigy BPO fits when the client can define an operational queue and retain the decisions that govern it. The model can assign daily delivery leadership to either side. Choose the split that the client can support in practice, rather than the label with the lowest apparent fee.
Hybrid outsourcing model and co-sourcing
Actigy BPO can assess a split where the client keeps specialist decisions and a provider team handles an agreed operational queue. Define separate task owners, one record of open work and an escalation path. Hybrid is a description of that split. It is not a promise of every possible outsourcing arrangement.
For example, a client finance team can approve exceptions while external operators prepare records. Another client can retain internal support for policy decisions and assign routine enquiries to a scoped team. These are illustrations, not reported engagements. Compare shared services vs outsourcing when an internal central team is part of the proposed split.
Actigy BPO is not the right fit when a buyer expects an external team to set policy or make final regulated decisions. A shared process still needs one owner for each handoff. If two teams can both close the same case, revise the rule before the pilot begins.
How Actigy BPO changes an engagement model
Actigy BPO can assess a change from client-managed operators to provider-led delivery after reviewing the current workflow. List the management tasks that move and the decisions that stay. Agree QA, reporting, training and a revised written scope. Test the new handoff before treating the model change as complete.
Actigy BPO retains the process-audit and paid-pilot approach when testing an unfamiliar delivery split. A change in manager does not expand system access automatically. Confirm the client approval owner, open-case handover and exit terms. The process audit and pilot guide explains how those checks fit the launch sequence.
FAQ
Outsourcing model questions
What are the main types of outsourcing models?
The main choices cover management, location and pricing, which are separate parts of a proposal. Actigy BPO provides managed BPO and outstaffing for business operations. Dedicated teams describe allocation within a model. Onshore, nearshore and offshore describe location relative to the client. Per-FTE, transaction and outcome fees describe pricing, but only role-based FTE pricing applies to the provider's two offered models here.
What is the difference between managed outsourcing and outstaffing?
Actigy BPO manages an agreed workflow in managed outsourcing, while the client directs supplied operators in outstaffing. The management duties and included review work differ even though both models use FTE pricing. The client owns SOPs and final decisions in either case. Compare who assigns tasks, checks output, handles exceptions and reports results before choosing between proposals with similar role descriptions.
Which outsourcing model gives you the most control?
Outstaffing gives the client direct daily task control, but also leaves the client with supervision and output review. Actigy BPO managed delivery assigns those agreed duties to a provider lead. The client still owns policy, SOPs and final approvals. Control therefore has different layers: daily task assignment, quality oversight, system access and decision authority. Choose the layer your operation needs to retain.
What is a hybrid outsourcing model?
A hybrid outsourcing model splits work between internal and external teams with named responsibilities and handoffs. Actigy BPO can assess such a split within its managed or outstaffing offers. The client keeps policy and final decisions. Define queue ownership, access, escalation and reporting before the pilot. Hybrid does not mean both teams share unclear responsibility for every case or that every market model is available.
Which outsourcing models does Actigy BPO offer?
Actigy BPO offers managed BPO and outstaffing for operations, with dedicated teams as an allocation arrangement. Both use role-based FTE pricing and begin with a process audit and paid pilot. The provider does not offer employer-of-record services for client hires, software development teams or a build-operate-transfer program in this guide. The written scope confirms actual roles, working hours, access and management duties.
Can you change the model after you start?
Actigy BPO can assess a model change when the workflow and proposed management duties are clear. Document the current tasks, retained client decisions and new review responsibilities first. Agree a revised scope and test the handover before increasing volume. A move to managed delivery does not transfer client policy or financial authority. Training, access, pricing and exit terms still need an explicit agreement.
Scope a pilot
What happens next
The team reviews the workflow before proposing a written scope. You decide whether to start a paid pilot after reviewing it.
Page updates
: Published the model, responsibility checks and buyer questions.