Engagement model
Offshore staffing services from Europe for US operations
Operators in Central and Eastern Europe who cover the US morning, employed by Actigy BPO and managed by your team.
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Direct answer
Actigy BPO provides offshore staffing services for US companies through operators employed abroad and managed by the client. The Prague-headquartered business process outsourcing (BPO) provider delivers from Bulgaria, Romania, Poland and Ukraine. Teams cover the US morning; later shifts require a written scope. Pricing is per full-time equivalent (FTE) by role, starting with a process audit and paid pilot.
Scope a pilotReview the outstaffing model
Define the role, client manager and hours before comparing locations.
Offshore staffing vs outsourcing
Actigy BPO offshore staffing supplies operations staff abroad while the client directs and reviews daily work. Managed outsourcing instead assigns an agreed workflow to a provider lead. Offshore describes location, not a different approval model. This staffing offer covers operations roles, not software developers or an employer service for your own hires.
Key takeaways
- Both Actigy BPO engagement models are priced per FTE by role.
- Every Actigy BPO engagement starts with a process audit and a paid pilot.
- US clients receive offshore European delivery, not staff located in the US.
- The client assigns tasks, reviews output and retains final approvals.
Use outsourcing vs offshoring to separate ownership and geography. The engagement-model hub compares who runs daily work. A supplier's location does not tell you which management duties the fee includes.
Actigy BPO coverage for US operations
Actigy BPO teams in Central and Eastern Europe cover the full UK business day and the US morning. Later shifts and escalation cover depend on the written scope. Specify the US time zone, handover hours and holidays before choosing a team. Do not assume a full US working day from the location alone.
Actigy BPO agrees the client manager's overlap and the handling of work outside that window. A queue can require a handover note, an internal escalation owner or separately scoped later coverage. For payer calls, the shift must match payer availability. Staffing does not establish automatic round-the-clock service.
Offshore staffing in Eastern Europe vs the Philippines
Actigy BPO's European delivery offers US-morning overlap; compare any Philippine or other provider against the actual shifts proposed. Regions contain different countries, languages and cost structures. A broad region does not establish staff skill, data suitability or a quoted price. Ask each provider to name the delivery location and duties.
| Decision | Actigy BPO in Europe | Asia, including the Philippines | Latin America |
|---|---|---|---|
| US overlap | US morning; later shifts written into scope | US daytime often requires evening or night shifts locally | Some locations overlap more US daytime hours; verify the city and shift |
| Language | Agree and assess required language skills for the role | Assess actual operators; a country label is not a proficiency test | Assess actual operators and required written or spoken work |
| Data rules | EU hubs plus Ukraine; name locations and permitted access | Check country rules, client restrictions and any transfer terms | Check country rules, client restrictions and any transfer terms |
| Cost level | Role-based scoped quote, not a lowest-price claim | Compare quoted roles, shifts, review duties and retained costs | Compare quoted roles, shifts, review duties and retained costs |
Actigy BPO does not use regional averages as a substitute for a staffing proposal. The Central and Eastern Europe versus Philippines comparison covers the location tradeoff. The nearshore and offshore guide explains why proximity depends on the client.
How offshore staffing works with Actigy BPO
Actigy BPO begins with the role, workflow and client manager rather than a generic candidate promise. The written scope defines selection, training, access and review duties. Client interviews form part of selection where the scope allows them. No hiring date or candidate count is stated before the requirements are reviewed.
- Define the role, required hours, tasks and retained client decisions.
- Agree selection criteria and any client interviews allowed in the written scope.
- Train operators on the client's standard operating procedures (SOPs) and acceptance checklist.
- Approve access and test the role in the paid pilot.
- Assign daily tasks and review output through the named client manager.
- Review workload, quality and staffing needs each month.
Actigy BPO scales a team only after the pilot meets the thresholds agreed in the SOP. The client needs time for training questions, task assignment and output review. More operators do not remove that management load. Record unclear instructions and correct them before increasing capacity.
What Actigy BPO handles as the employer
Actigy BPO employs the supplied operators and supports the agreed workplace and staffing arrangements. The client manages daily tasks, priorities and output review. The written scope defines equipment, absence and replacement cover, with client readiness checks where needed. Supplying staff does not transfer the client's policy or payment authority.
| Responsibility | Actigy BPO | Client manager |
|---|---|---|
| Employment and payroll | Employs and administers the supplied roles | Approves the scoped roles and service terms |
| Workplace and equipment | Provides the agreed working setup | Approves required systems and access |
| People support and cover | Handles employment support and agreed replacement arrangements | Confirms training and workflow acceptance |
| Daily task control | Supplies operators for the agreed roles and hours | Assigns tasks, priorities and workload |
| Review and decisions | Follows approved instructions and flags exceptions | Reviews output and makes retained approvals |
Actigy BPO is not an employer of record for the client's own hires. The offer supplies operations staff within the agreed delivery model. It does not provide professional employer services or US employee leasing. Confirm the actual employment and management split before selecting a provider.
Dedicated offshore staff for back office work
Actigy BPO can assess finance clerks, document reviewers, billing specialists, support agents and data reviewers for client-managed roles. The client confirms the tasks, access and decision limits for each role. These are examples for scoping, not a published candidate inventory. Role titles do not authorize regulated decisions.
- Finance: Prepare invoice records and reconciliations; the client retains payment release.
- Customer checks: Review documents under client rules; the client retains risk acceptance.
- Billing: Perform approved administrative tasks; the client retains clinical and coding decisions.
- Support: Answer agreed questions; escalate policy and refund decisions.
- Data: Review records against written rules; return unresolved exceptions to the client.
Actigy BPO fits when repeatable back office work has a capable client manager and approved access. The service does not fit when the client needs software developers or external staff to make final regulated decisions.
Actigy BPO pricing, access and model changes
Actigy BPO prices offshore staffing per FTE by role; the client adds its own management and quality assurance (QA) cost. Compare the supplied hours and role duties before using a country cost-per-FTE benchmark. The benchmark is not a salary offer or staffing quote.
Actigy BPO delivers from teams in Bulgaria, Romania, Poland and Ukraine. Bulgaria, Romania and Poland are EU hubs; Ukraine is outside the EU. The written scope names work locations, roles, permitted access and subprocessors. Agree data-processing terms before access starts; geography alone does not confirm the client's requirements.
Actigy BPO can assess a later move to managed delivery when the queue, review rules and exception owners are documented. Record the client's current supervision tasks, agree which duties move, then test that handover. Keep policy and final approvals with the client. The switch needs a revised scope, not just a new label.
FAQ
Offshore staffing services questions
Actigy BPO answers these questions for operations staffing from Europe, not developer hiring.
What are offshore staffing services?
Offshore staffing services supply people employed in another country who work under the client's daily management. Actigy BPO provides operations staff from Central and Eastern Europe for agreed roles and hours. The client assigns tasks, reviews work and retains approvals. Staffing support does not transfer the whole workflow to a provider lead. Define access, instructions and management capacity before selecting the role.
How is offshore staffing different from outsourcing?
Actigy BPO offshore staffing leaves daily management with the client, while managed outsourcing assigns an agreed workflow to a provider lead. Both are external delivery arrangements; “offshore” describes location. Compare who plans work, checks output, reports performance and handles exceptions. A staffing fee covers supplied roles and hours, not every management duty. The written scope defines the split before work starts.
Do offshore staff in Europe overlap with US business hours?
Actigy BPO teams cover the US morning from Central and Eastern Europe. Later shifts and escalation cover depend on the agreed scope. Specify your US time zone, working days and handover needs instead of assuming full-day overlap. The client's manager also needs time for task assignment and review. A staffing location alone does not establish overnight, weekend or continuous support.
Which roles can you staff offshore with Actigy BPO?
Actigy BPO can assess finance clerks, customer-check reviewers, billing specialists, support agents and data reviewers for scoped operations roles. The client confirms the tasks, required skills and approved access. These examples are not a candidate list or a hiring-time commitment. Final regulatory, clinical, coding and payment decisions remain with the client. The service does not supply software-development teams or replace retained professional authority.
Who employs and who manages offshore staff?
Actigy BPO employs the supplied operators, while the client manages their daily work. The provider handles the agreed employment support, workplace and staffing arrangements. The client sets priorities, reviews output and approves decisions outside the operators' instructions. Define absence and replacement cover in the written scope. This split is not an employer-of-record service for people the client has hired independently.
How is offshore staffing priced?
Actigy BPO prices offshore staffing per FTE by role, with a written quote after the process audit. The supplied roles, hours, skills and scope determine the proposal. Add the client's supervision, QA, tools and retained approvals when comparing total cost. No country salary figure is a substitute for those inputs. Review the included duties and exclusions before choosing a paid pilot.
Is Actigy BPO an employer of record?
Actigy BPO does not provide employer-of-record services for the client's own hires. The offshore staffing model supplies operators employed through the provider's delivery arrangement, while the client directs daily tasks. It is an operations capacity offer, not a payroll-only employment service. Check the written scope for roles, hours, access and management duties. Do not assume employee leasing or developer staffing is included.
Scope a pilot
What happens next
The team reviews the workflow before proposing a written scope. You decide whether to start a paid pilot after reviewing it.