MAP enforcement services: monitoring and reseller notices
Verify advertised prices, document exceptions and route every enforcement action for your approval.
Actigy BPO is a nearshore business process outsourcing (BPO) company with headquarters in Prague, Czech Republic. Minimum advertised price (MAP) rules set the client's advertised-price floor. MAP enforcement verifies violations and approved exceptions before client-approved reseller notices. The client retains policy, legal review and sanctions. A process audit sets the scope for a paid pilot.
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Bring your policy, product list, permitted channels and the person who approves reseller actions.
Key takeaways
- Actigy BPO delivers from teams in Bulgaria, Romania, Poland and Ukraine.
- Every Actigy BPO engagement starts with a process audit and a paid pilot.
- Analysts check candidate violations against the client's policy before preparing notices.
- The client approves every enforcement action and decides sanctions.
| Service | Advertised-price checks, reseller notices and repeat-case records |
|---|---|
| Buyer | Brands and manufacturers with an approved MAP policy |
| Locations | Bulgaria, Romania, Poland and Ukraine |
| Coverage | Review hours, scan inputs and escalations agreed in writing |
| Pricing | Per full-time equivalent (FTE) by role |
| Start | Process audit, then a paid pilot of selected products and resellers |
MAP enforcement service for brands
Actigy BPO runs advertised-price checks and reseller case administration under the brand's policy. A MAP policy sets a minimum advertised price. A candidate violation needs review against the correct product, channel, date and approved exceptions.
A suggested retail price is not the same as a MAP policy. The client and its counsel decide policy validity and permitted actions. Operators do not provide pricing-law advice or determine sanctions.
Related brand protection services handle suspected rights violations and authorized takedown work. A low advertised price alone does not establish counterfeit goods or intellectual property infringement.
How Actigy BPO verifies a MAP violation
Actigy BPO reviews each candidate against the current policy and captures the evidence before a notice goes for approval. Software flags and manual checks supply candidates; they do not replace verification.
- Match the product code, variant and pack size.
- Check the reseller identity, channel and advertised price.
- Record the listing address, capture time and screenshot.
- Check approved promotions, exceptions and policy dates.
- Log the finding and unresolved questions for review.
Actigy BPO works in the client's tools, with access limited to the systems the client approves. Preserve the source record and its review history. Stop a case when the product match or applicable rule is unclear.
How Actigy BPO handles reseller notices
Actigy BPO sends reseller notices only after client or counsel approval, using the client's accounts, policy and templates. The team records replies and escalates repeat cases. The client decides any sanction or change to the reseller relationship.
MAP violation notice process
Actigy BPO moves each verified case through approval, notice, follow-up and an outcome record. A template supports consistent communication but does not replace approval of the specific enforcement action.
| Step | Actigy BPO work | Client decision |
|---|---|---|
| Verify | Check the product, price, policy and evidence | Resolve unclear rules or exceptions |
| Approve and notify | Prepare and send the authorized notice | Approve each action and template |
| Follow up | Check replies and the current listing | Approve further action |
| Escalate and record | Log repeats, evidence and status | Decide sanctions and closure rules |
How to enforce a MAP policy on Amazon?
Actigy BPO documents price-policy cases for client-approved reseller communication, not automatic Amazon removal. Amazon's official MAP policy explanation separates distribution agreements from intellectual property infringement. Amazon does not enforce those agreements. The client or counsel must determine a valid basis before any separate platform report.
Keep suspected rights violations in a separate case queue. Never turn a price-policy complaint into an unsupported infringement report. Check channel rules alongside the wider ecommerce and marketplace workflow.
MAP monitoring outsourcing: tools and pricing
Actigy BPO prices analyst capacity per FTE by role after the process audit. Product count, review frequency, channels and exceptions determine the proposed workload. Client software provides the monitoring environment; this service supplies the agreed analyst work.
Confirm product data, policy versions, account permissions and permitted capture methods before access. Agree evidence retention, deletion and exports in the data-processing terms. The written scope names actual work locations; Ukraine is outside the European Union.
Managed team, in-house team or freelancers
Actigy BPO manages a defined review queue with documented standard operating procedures (SOPs) and quality assurance (QA). Compare the same products, review hours and client approval workload in each model.
| Decision | Actigy BPO managed team | In-house team | Freelancers |
|---|---|---|---|
| Daily work | Team lead manages the queue | Client manager | Client assigns tasks |
| SOP ownership | Client-owned | Client-owned | Agree documentation rights |
| QA | Maker-checker review and sampling | Client supplies review | Agree review duties |
| Coverage | Agreed review hours | Client schedules staff | Agreed availability |
| Start | Audit and paid pilot | Hiring and training | Selection and training |
| Pricing | Per FTE by role | Pay and operating costs | Contracted rate and scope |
| Exit | Client-owned procedures and case records | Internal handover | Agree records and handover |
Reporting and pilot acceptance
Actigy BPO tracks price checks and notice work apart from reseller replies. Agree which listings count and the report dates before you read a rate. Record time spent waiting for the client or reseller.
- Verified violations: reviewed cases that meet the client's policy criteria.
- Resolution rate: closed cases divided by the agreed eligible case set.
- Time to resolve: elapsed time between agreed start and closure points.
- Repeat cases: further verified violations linked to the same reseller.
Actigy BPO tests evidence quality, approvals and exception handling through the process audit and paid pilot. No published result or universal response deadline replaces agreed acceptance criteria.
Fit and limits
Actigy BPO fits when you have:
- A client-approved MAP policy.
- A recurring product and reseller review queue.
- An available enforcement approval owner.
Actigy BPO is not the right fit when you need:
- Legal advice on pricing policy.
- Sanctions imposed without client approval.
- A monitoring software product instead of analyst capacity.
MAP enforcement FAQ
Actigy BPO keeps policy ownership, analyst work and client enforcement decisions separate. These answers clarify that division before a pilot.
What is MAP enforcement?
MAP enforcement is the process of checking advertised prices and addressing violations of a brand's minimum advertised price policy.
Actigy BPO provides analyst review, evidence records and authorized reseller notices in client-approved tools. The client owns the policy and its legal review. Each enforcement action needs client or counsel approval. Operators record replies and repeat cases but do not decide sanctions against resellers.
What counts as a MAP violation?
A MAP violation is an advertised price that breaches the applicable terms of the client's policy. Actigy BPO checks the product, variant, reseller, channel and date against that policy. Approved promotions or exceptions can change the result. A software alert alone is not a verified case. The client resolves unclear policy questions before an analyst prepares a notice for approval.
Who decides sanctions against a reseller?
The client decides sanctions; Actigy BPO documents the evidence and escalates the case for review. Client or counsel approval is required for each enforcement action. The team uses approved templates and client accounts when sending authorized notices. A repeat-case record supports the decision but does not automate it. The client also retains policy changes, legal review and the reseller relationship.
Which tools does the team use for MAP monitoring?
Actigy BPO uses the monitoring and case tools that the client approves in the written scope. Software alerts and permitted manual checks supply candidate listings. Analysts verify evidence and keep notices, approvals and replies in the agreed record. Confirm product data, access rights, capture methods and storage rules before work starts. The service does not require a proprietary monitoring platform or imply a tool partnership.
How fast does the team act on a violation?
Actigy BPO agrees review and escalation times for the queue before the pilot starts. The schedule depends on monitoring inputs, staffed hours, evidence and client approval. Measure analyst handling time separately from waiting for a reseller or platform response. A new alert first needs verification against the current policy. No single published deadline applies to every channel, product or enforcement action.
How are MAP enforcement services priced?
Actigy BPO prices MAP enforcement analyst work per FTE by role after reviewing the scope. Product count, channels, review frequency and case complexity affect capacity needs. Include client software and retained approval time when comparing operating costs. A managed fee covers the agreed leadership, QA and reporting. The written quote states the work and hours; it does not charge for an assumed removal outcome.
Page updates
October 4, 2026: Published the monitoring, verification and client-approved notice workflow with the Amazon policy distinction.
Test one product and reseller queue
Define the monitored listings, policy version, approval owner and reporting measures before reserving analyst capacity.
Actigy BPO documents the work; you approve the action.
Scope a pilot
What happens next
The team reviews the workflow before proposing a written scope. You decide whether to start a paid pilot after reviewing it.