Brand protection services: analyst review and takedown support
Add analyst capacity to your existing tools. Review suspected listings, keep evidence and approve each enforcement action.
Actigy BPO supplies brand protection services through nearshore business process outsourcing (BPO) teams, with headquarters in Prague, Czech Republic. The team reviews flagged listings, records evidence and files client-approved takedown notices in your tools. Client counsel retains legal decisions; platforms control removal. A process audit and paid pilot test the case workflow before expansion.
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Describe the review queue, tools, channels and the person who approves enforcement actions.
Key takeaways
- Actigy BPO delivers from teams in Bulgaria, Romania, Poland and Ukraine.
- Every Actigy BPO engagement starts with a process audit and a paid pilot.
- Analysts verify evidence and prepare cases in the client's tools.
- The client approves every enforcement action; platforms decide removal outcomes.
| Service | Analyst review, evidence records and approved takedown filing |
|---|---|
| Buyer | Consumer brands, marketplace sellers and brand protection teams |
| Locations | Bulgaria, Romania, Poland and Ukraine |
| Coverage | Channels, review hours and escalation owners agreed in writing |
| Pricing | Per full-time equivalent (FTE) by role |
| Start | Process audit, then a paid pilot of a defined case queue |
Brand protection analyst outsourcing
Actigy BPO adds human review and case administration to the client's brand protection software. Tools supply candidate listings; analysts check the evidence against approved rules. The client or its counsel approves each enforcement action and resolves legal questions.
| Work | Actigy BPO analysts | Client or counsel |
|---|---|---|
| Review detections | Check candidate listings and supporting records | Define rights, policy and review rules |
| Capture evidence | Save permitted records in the case file | Approve capture and retention rules |
| Prepare notices | Draft cases and identify missing evidence | Approve each enforcement action |
| File and track | Submit authorized notices and record responses | Approve further action after rejection |
| Review repeats | Link recurring listings and case outcomes | Decide legal or commercial next steps |
A suspected counterfeit listing, an unauthorized reseller and a price-policy complaint need different review paths. A flagged listing is not a legal finding. Operators do not issue legal advice, lawsuits or cease-and-desist letters on their own authority.
Marketplace brand protection team
Actigy BPO scopes marketplace review by channel, account access and permitted report type. A team does not gain enforcement rights from access to monitoring software. Confirm the client's rights-owner authority and platform eligibility before filing.
How Actigy BPO handles a takedown case
Actigy BPO analysts file takedown notices only through the client's accounts and under the client's enforcement policy. Client or counsel approval is required for every action. A submission record proves what the team filed, not that a platform removed the listing.
- Review the candidate. Match the listing, seller and alleged issue against the approved rules.
- Build the case. Attach source records, timestamps and the supporting rights information.
- Obtain approval. Route the proposed action and evidence to the named client or counsel reviewer.
- File and track. Submit the authorized notice through the client account and record the response.
- Review the outcome. Escalate rejected notices, check repeat listings and preserve the case history.
Counterfeit listing takedown service
Actigy BPO prepares evidence and files authorized counterfeit reports; the platform controls the resulting action. Review the client's rights and the platform's report requirements before submitting. Amazon's official reporting guide describes eligible intellectual property reports and reporting tools.
Online brand protection managed service
Actigy BPO agrees marketplaces, websites, social channels and app stores individually in the written scope. Confirm tool access, review hours, case types and escalation owners for each channel. A channel name alone does not establish permission to collect data or file notices.
Client software remains the monitoring environment. Analyst capacity does not replace software licensing or add unconfirmed detection features. Test purchases require explicit written approval; they are not a default part of review.
For minimum advertised price (MAP) cases, MAP enforcement services provide a separate monitoring and reseller-notice workflow. Price-policy checks do not establish an intellectual property violation. Scope the handoff alongside your ecommerce and marketplace operations.
Actigy BPO evidence records and reporting
Actigy BPO keeps the evidence, approval and submission history in client-approved systems. Access, retention, exports and deletion need written rules. Limit personal data to what the approved case requires, and record who reviewed each action.
Case record fields
- Listing address, identifier and capture time.
- Seller record and the suspected issue.
- Supporting material and missing evidence.
- Client approval, approver and approved action.
- Submission identifier, response and next review date.
Actigy BPO separates analyst output from platform outcomes in the reporting plan. Agree the reporting period, eligible case set and treatment of pending cases before calculating rates.
| Measure | Definition to agree |
|---|---|
| Listings reviewed | Completed analyst reviews, excluding duplicate detections under agreed rules |
| Takedown success rate | Confirmed removals divided by eligible submitted cases for a defined period |
| Time to takedown | Time from the agreed starting event to confirmed removal; pending cases reported separately |
| Repeat-infringer rate | Client-confirmed repeat cases divided by the agreed reviewed case set |
These are reporting definitions, not published service results. Keep client approval delays, rejected notices and unresolved cases visible.
Pricing and delivery model
Actigy BPO quotes analyst capacity per FTE by role after the process audit. Channels, case volume, evidence complexity and review hours shape staffing. A managed fee covers agreed leadership, quality assurance (QA) and reporting; client tools and retained approvals need separate cost review.
| Decision | Actigy BPO managed team | In-house team | Freelancers |
|---|---|---|---|
| Daily work | Team lead runs the review queue | Client manager | Client assigns tasks |
| Standard operating procedures (SOPs) | Client-owned | Client-owned | Agree documentation rights |
| QA | Maker-checker review and sampling | Client supplies review | Agree review duties |
| Coverage | Agreed hours and channels | Client schedules staff | Agreed availability |
| Start | Audit and paid pilot | Hiring and training | Selection and training |
| Pricing | Per FTE by role | Pay and operating costs | Contracted rate and scope |
| Exit | Client-owned procedures and case history | Internal handover | Agree records and handover |
Broader back office outsourcing covers separately scoped operations. Brand protection remains a defined analyst queue, not a software platform or legal service.
Pilot readiness and fit
Actigy BPO starts with a bounded case queue, approved rules and a named enforcement reviewer. The process audit and paid pilot test evidence quality, rejected cases and approval handoffs. The written scope names actual locations, access and data-processing terms; Ukraine is outside the European Union.
Actigy BPO fits when you need:
- More review capacity inside existing tools.
- Documented cases for an available approval owner.
- Repeat-case tracking across agreed channels.
Actigy BPO is not the right fit when you need:
- A replacement detection software product.
- Legal representation or independent enforcement authority.
- Removal outcomes without client and platform review.
Brand protection services FAQ
Actigy BPO adds a scoped analyst workflow to client tools. Software, approval rights and platform decisions remain separate parts of the service plan.
What do brand protection analysts do?
Actigy BPO analysts review flagged listings, capture evidence and prepare authorized enforcement cases. The team files approved takedown notices, records platform responses and links repeat cases in the client's tools. Client or counsel approval is required for every enforcement action. Analysts do not make independent legal findings or decide sanctions. The written scope names channels, evidence rules, review hours and the client approver.
Do you replace our brand protection software?
Actigy BPO supplies analysts who work in your approved software, rather than a replacement detection platform. Tools flag candidate listings; people review evidence, prepare cases and track approved actions. Confirm licenses, permissions and reporting access before work starts. A managed team handles the agreed queue and its quality checks. Software features, platform rights and client approvals remain separate requirements in the written scope.
Who approves takedown actions?
The client or its counsel approves each takedown action before Actigy BPO files a notice. Operators use the client's accounts and approved enforcement policy. They record the supporting evidence, approver and submission identifier so the case remains traceable. Rejected notices or missing rights information return for review before further action. The platform decides whether a submitted report leads to removal.
Which marketplaces and channels can the team cover?
Actigy BPO agrees marketplace, website, social and app-store work channel by channel in the written scope. Coverage depends on access, permitted evidence collection and the client's authority to submit reports. Confirm review hours and escalation owners before assigning a queue. A broad channel label does not establish coverage of every platform. The pilot tests the actual tools and case types proposed for delivery.
How is evidence collected and stored?
Actigy BPO collects permitted listing records and stores them in the systems the client approves. A case can include the listing address, capture time, seller, alleged issue and supporting rights information. Keep approvals, submission identifiers and responses with that record. Agree access, retention, deletion and permitted exports before live work. Test purchases need explicit written approval and are not part of default evidence capture.
How are brand protection services priced?
Actigy BPO prices brand protection analyst work per FTE by role after the process audit. Case volume, channel rules, evidence complexity and review hours affect the role mix. A managed fee includes the agreed leadership, QA and reporting. Include client software and retained approval time in the total operating cost. The written quote covers analyst work, not an assumed number of successful removals.
Page updates
October 4, 2026: Published analyst scope, evidence fields, client approval points and platform outcome boundaries.
Test a review queue in your tools
Bring sample case types, channel rules and a named approver. Define the evidence and handoff the pilot must prove.
Actigy BPO prepares the case; you approve the action.
Scope a pilot
What happens next
The team reviews the workflow before proposing a written scope. You decide whether to start a paid pilot after reviewing it.