Account reconciliation services: bank and balance sheet review
Prepare account schedules for your close calendar, with evidence, open differences and proposed adjustments ready for client review.
Actigy BPO provides account reconciliation services through nearshore business process outsourcing (BPO) teams in Bulgaria, Romania, Poland and Ukraine. Operators prepare bank, card, intercompany and balance sheet reconciliations against the client's close calendar. A process audit and paid pilot establish the checks. The client approves adjusting entries and signs off the accounts.
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Key takeaways
Actigy BPO prepares reconciliation evidence, not a bank software product or an audit opinion.
- Actigy BPO delivers from teams in Bulgaria, Romania, Poland and Ukraine.
- Every Actigy BPO engagement starts with a process audit and a paid pilot.
- Each account has a period, source balance, preparer and client reviewer.
- Unresolved differences retain their age, owner and supporting records.
- A prepared reconciliation is not the same as an approved account.
Reconciliation work at a glance
Actigy BPO agrees the accounts, frequency, source access and review deadline before transferring work.
| Field | Scope |
|---|---|
| Service | Account matching, exception research and evidence preparation. |
| Buyer | Finance teams and accounting firms with recurring close workloads. |
| Delivery | Bulgaria, Romania, Poland and Ukraine. |
| Coverage | Agreed preparation and review windows around your close calendar. |
| Pricing | Per full-time equivalent (FTE) by role, with a written quote. |
| Start | Process audit, source access, training and a paid pilot. |
Account reconciliation services: accounts and checks
Actigy BPO compares approved source records with ledger balances and investigates differences. The team follows the client's chart of accounts and standard operating procedure (SOP). A missing statement, timing difference or unmatched payment remains visible. Operators do not insert an unsupported entry to force a match.
| Account type | Checks and evidence |
|---|---|
| Bank | Compare the statement and ledger; identify outstanding receipts, payments, fees and timing differences. |
| Credit card | Match statement items to recorded expenses and missing supporting documents. |
| Payment processor | Compare settlements, fees and refunds with recorded transactions. |
| Intercompany | Compare both entities' records and assign unmatched items to an owner. |
| Balance sheet | Support agreed account balances with schedules, source records and open-item explanations. |
What do balance sheet reconciliation services include?
Actigy BPO prepares the agreed schedules and compares each balance with its supporting records. The account list can include accruals, prepayments and control accounts. Your finance lead defines the accounting treatment and review threshold. Use accounting outsourcing for a broader recurring books-and-close scope.
How Actigy BPO prepares a reconciliation
Actigy BPO confirms the period, source cutoff and reviewer before matching begins. A late source file receives a recorded status and owner. The team does not mark a schedule complete while required evidence remains missing.
- Map the accounts. Identify source systems, balance owners, frequency and current open items.
- Agree the checklist. Define matching rules, review evidence and exception thresholds.
- Train operators. Test sample accounts and obtain approval before live work.
- Run the paid pilot. Prepare a defined account group against the close calendar.
- Research differences. Trace unmatched entries to their source and record the proposed next action.
- Submit for review. Send schedules, evidence and proposed adjustments to the client reviewer.
- Expand accepted work. Add accounts after the client accepts the pilot results.
Actigy BPO keeps preparation and review as separate steps. Quality assurance (QA) checks use the agreed checklist and sampling rules. The team lead reviews repeat causes and overdue exceptions. Approved changes enter the procedure before the next cycle.
How does month-end reconciliation outsourcing work?
Actigy BPO schedules source collection, preparation and client review around the close deadline. Each task has a cutoff and named owner. Late records remain exceptions rather than silent changes to a finished period. The client decides how unresolved items affect close approval. Recurring differences retain their history across periods.
A reconciliation pack ready for review
Actigy BPO prepares a traceable evidence pack for each agreed account. A reviewer can see the source balance, matched items and remaining differences without reconstructing the work. The checklist below defines the record to agree during scoping.
- Account identifier, entity, currency and reporting period.
- Source files, retrieval dates and opening and closing balances.
- Matched entries and the rule used to match them.
- Unmatched items with amount, age, cause and owner.
- Supporting records and proposed adjustments with reasons.
- Preparer, completion time and review status.
- Client approval or returned comments with the next action.
Account totals alone do not establish accuracy. Preserve the route from a balance to its supporting transactions. An adjustment remains a proposal until the authorized client reviewer approves it. Posting follows the agreed procedure, not an operator's independent decision.
Reconciliation measures and approval status
Actigy BPO defines each key performance indicator (KPI) before the pilot. Reports separate work prepared on time from work the client has approved. State the period, account population and review sample beside each measure.
| Measure | Definition |
|---|---|
| Prepared on time | Schedules ready by the agreed cutoff divided by schedules due in that period. |
| Approved on time | Schedules signed off by the review deadline divided by schedules due for review. |
| Unreconciled item age | Time since a difference first appeared, grouped by account, cause and owner. |
| Accuracy | Reviewed items meeting the agreed checks divided by reviewed items, with the sample stated. |
| Returned work | Schedules returned for correction, separated from returns caused by new source information. |
Compare results on the same account mix. A cycle with fewer complex accounts can appear faster without changing the underlying process. Agree how reopened accounts and late source corrections affect the measures.
Access, risks and decisions you retain
Actigy BPO works in the client's tools, with access limited to the systems the client approves. Read access supports source checks; posting rights follow the approved procedure. Logs retain the preparer, change and review record. Sensitive files stay within the approved data boundary.
The client keeps accounting policy, journal approvals, financial-statement sign-off and payment release. The team does not provide tax filing, statutory audit or assurance opinions. For a wider review and reporting process, see outsourced controller services. Your finance lead still retains final approval.
Actigy BPO records missing sources, unexplained balances and repeat matching errors as exceptions. A reviewer checks proposed corrections before posting under the agreed procedure. Software can assist matching, but it does not establish accounting treatment or authorize an adjustment. Review the data-processing terms before access begins.
Close coverage and reconciliation pricing
Actigy BPO teams in Central and Eastern Europe cover the full UK business day and the US morning. A handoff schedule can place preparation before your review window. Extended shifts and escalation cover require agreement. Review deadlines depend on your finance lead's availability as well as operator coverage.
Delivery includes EU hubs in Bulgaria, Romania and Poland, and Ukraine. Ukraine is outside the EU. The written scope names work locations, subprocessors and any transfer terms. See offshore accounting services for the wider delivery model.
Actigy BPO prices most services per full-time equivalent (FTE) by role and sends a written quote after the process audit. Account count, transaction volume, frequency, exception age and source quality affect staffing. Include client review time, system access and transition work when comparing costs.
When should a team outsource bank reconciliations?
Actigy BPO fits when recurring bank reconciliations delay close and the client can provide source records and reviewers. An unresolved historical backlog needs a separate work plan. The pilot tests preparation quality on a defined account group. A software-only requirement or occasional bookkeeping task needs a different arrangement.
Compare reconciliation delivery models
Actigy BPO manages agreed preparation tasks, review checks and open-item reporting. Compare the following ownership points before choosing a delivery model.
| Decision | Actigy BPO managed team | In-house team | Freelancer or staffing agency |
|---|---|---|---|
| Daily delivery | Team lead manages the agreed account queue. | Your manager directs employees. | Confirm who assigns work and resolves blockers. |
| Procedure ownership | The client owns the agreed procedures. | Your team owns and maintains procedures. | Confirm ownership and update duties in the contract. |
| Quality checks | Agreed checks, sampling and team-lead reporting. | Your reviewers apply internal checks. | Confirm who reviews work and corrects defects. |
| Access and approval | Approved roles; client retains final sign-off. | Internal permissions and review hierarchy. | Confirm access limits and independent review. |
| Coverage and capacity | Agreed close windows and expansion after pilot acceptance. | Internal staffing, leave cover and training. | Confirm availability and replacement terms. |
| Typical start | Process audit, readiness checks and a paid pilot. | Internal recruitment and training schedule. | Contracted availability and onboarding plan. |
| Pricing model | Written FTE quote by role. | Employment, tools and retained management costs. | Contract rate and supervision costs. |
| Exit and handover | Client-owned records and current open-item documentation. | Internal knowledge transfer and access changes. | Confirm notice, document return and handover duties. |
Actigy BPO evidence and service fit
Actigy BPO reported 99.9% reconciliation accuracy in an anonymized SaaS engagement. The same case reduced the close from 10 to 6 business days (Actigy BPO-reported). Read the month-end close case study for the workflow and review method.
Actigy BPO-reported, anonymized, not independently audited. Results depend on scope.
The case describes one AP and close engagement. It is not an accuracy commitment for every account, transaction type or client. Your pilot uses its own account population and acceptance criteria.
Actigy BPO fits when a finance team or accounting firm needs recurring preparation capacity while retaining review. Peak-period work needs agreed records, deadlines and owners. For coordinated payables, receivables and close work, explore finance and accounting outsourcing.
Actigy BPO is not the right fit when you need an audit opinion, tax filing or an external team to approve its own adjustments. A few bookkeeping hours each month also differ from a managed recurring scope.
Account reconciliation services FAQ
Actigy BPO separates account preparation from the client's accounting decisions.
What are account reconciliation services?
Account reconciliation services compare recorded balances with supporting records and explain differences. Actigy BPO provides preparation, matching, exception research and review packs for agreed accounts. The team can cover bank, card, payment processor, intercompany and balance sheet schedules.
Each account follows a defined period and cutoff. The client approves proposed adjustments and signs off the result. This managed service does not provide a bank product or an audit opinion.
Which accounts should be reconciled every month?
Actigy BPO follows the account list and review frequency approved by your finance lead. Bank, card, processor, intercompany and balance sheet accounts can enter that scope. Risk, transaction volume, source availability and reporting deadlines determine the schedule.
Some accounts need checks during the month as well as at close. The process audit records those requirements. Operators do not change accounting policy or decide that an unresolved account no longer needs review.
Who approves adjusting entries?
Actigy BPO prepares proposed adjustments with the source records and reason for each change. The client's authorized finance reviewer approves entries under the agreed thresholds. Posting follows the written procedure, including any client-only posting rule.
Operators do not approve their own adjustments or change an accounting treatment without approval. The review record identifies who accepted, rejected or returned a proposal. Financial-statement sign-off and payment authority remain with the client.
How are account reconciliation services priced?
Actigy BPO prices most reconciliation work per FTE by role after the process audit. The quote reflects the account population, transaction volume, source formats, frequency and exception workload. A historical backlog requires explicit scope rather than an assumption about normal monthly work. Include your review time and systems costs when comparing options. A paid pilot tests preparation quality and effort before the client approves a wider account group or longer coverage.
Page updates
Actigy BPO published this finance guide on October 5, 2026, with task ownership, evidence and buyer questions.
Scope a pilot
What happens next
The team reviews the workflow before proposing a written scope. You decide whether to start a paid pilot after reviewing it.