Marine transportation / Managed BPO
Remote marine transportation operations support
Actigy BPO supports ship operators, appointed port agents and forwarders remotely. Hand over one recurring task: a port-call handover, a cargo-readiness register, draft shipping documents or a port-cost reconciliation. Your agent keeps local representation, the vessel and terminal control loading, and your finance team approves expenditure.
Agree the scope, access and reviewer before a paid pilot.
- Update
- Vessel ETA changes
- Dependencies
- Identify appointments using the previous ETA
- Coordination
- Send the change summary to the appointed agent
- Watch handover
- Keep unconfirmed changes visibly open
A worked example of the record and decision flow. Not a client case or promised result.
The work. The handoff. Your decision.
A defined workflow in your systems
For shipowners, vessel operators, port agencies and ocean forwarders that want more capacity on a recurring desk while retaining local representation, control and final approvals.
You provide
Operator instructions, vessel reports and port-party updates.
Actigy BPO prepares
Source-linked call records, documentation follow-up and open actions.
You retain
Port appointments, navigation and operational approvals.
Decision owner: Appointed agent or ship-operations owner. Confirm this role and the escalation contact in the written scope.
Service detail / 01
Which marine desk do you need?
Choose the document that holds up the next decision. An agent waiting on a revised pilot boarding time needs a call sheet. A terminal liaison with conflicting cargo quantities needs a readiness register. A ship manager querying a towage charge needs a voucher matched to that port call.
- Port and cargo desk: track the reported ETA and berth changes, cargo readiness and missing documents.
- Documentation desk: compare shipping instructions with draft transport documents and route discrepancies before cutoffs.
- Voyage finance desk: check port disbursement accounts against supporting vouchers, or prepare a laytime worksheet under supplied assumptions.
Service detail / 02
What happens when an ETA change affects more than one party?
The coordinator logs the source, time zone and revised ETA, checks which appointments and documents rely on the old time, and sends a change summary to the appointed agent. The agent confirms port arrangements; the vessel or terminal supplies the operational status. Unconfirmed changes remain visibly open for the next watch.
Service detail / 03
What should you test on the first calls or files?
Pick one port rotation or recurring trade and one deliverable. Agree which source owns each event or cost line and who can approve an exception. Compare the first handover or completed account with your own record, then measure corrections, unresolved items and total reviewer time before assigning more work.
Service detail / 04
Who retains port and vessel responsibilities?
The client designates the agent and authorized representatives. The vessel and terminal direct physical work and safe loading. The client approves port expenditure, formal representations, contracts and settlement. Actigy prepares and tracks the administrative record within the agreed scope.
Before the first live queue
Bring the inputs that shape your scope
The proposal should identify what can be assigned, who can decide, and how you will accept the work. Start with one representative queue; agree any expansion after reviewing the pilot.
Define the workload
Trade, rotation, port parties and the particular records to maintain.
Agree the controls
Reporting channels, time zones and permitted coordination authority.
Review the right measures
Handover completeness, stale information and unresolved dependencies.
Before you decide
Buyer questions
Clarify the work, access and approval boundaries before assigning a team.
Can a port agent use the desk as overflow?
Yes. Scope which updates and documents the appointed agency may delegate, who is on call locally and who can issue formal instructions.
How do you separate ocean container charges from charter laytime?
Container detention or demurrage is reviewed against the invoice, equipment and free-time records. Charter laytime is reviewed against the charterparty, notices and statement of facts. Route the two to different owners.
What should we send before a scoping call?
Provide vessel or shipment volume ranges, ports and time zones, coverage windows, document types and decision owners. Arrange a secure channel before sharing commercial records.
Discuss a marine operations desk
Describe vessel or shipment volumes, ports, coverage hours and the process you want the desk to own. Identify the client or local agent who makes decisions.
Your inquiry
Marine transportation operations
Describe the workload and the decision owner. Keep confidential records out of the form; agree a suitable channel for any later sample.
- Review the fitWe review the workflow and the inputs you provide.
- Define the scopeDiscuss access, coverage, review and the proposed fee.
- Agree a paid pilotApprove the written scope before work begins.