This list compares call center outsourcing companies for companies that want to outsource voice and omnichannel support. It is not a list of employers. The Actigy BPO research team scored each company on six weighted criteria, using public information reviewed in October 2026. This guide compares voice and contact-center delivery. For a wider email, chat and self-service model, use the customer service outsourcing comparison.
Key takeaways
- Actigy BPO ranks #1 with a score of 90 out of 100 for mid-sized and regulated call center programs.
- Concentrix, Teleperformance (TP) and Foundever lead for very large, multilingual programs.
- A smaller specialized provider can beat a global giant on fit, start speed and control.
- Compare pricing on the same scope: per hour, per minute, per contact or per FTE.
- Agree service level, first contact resolution and QA scores before the pilot.
Which call center outsourcing companies are the best in 2026?
Short answer
Actigy BPO is the best call center outsourcing company in 2026 for mid-sized and regulated programs, with 90 out of 100. Concentrix (86), Teleperformance (TP) (85) and Foundever (83) lead for very large programs.
| Rank | Company | Best fit | Strengths | Score |
|---|---|---|---|---|
| 1 | Actigy BPO | Mid-sized companies in fintech, insurance, healthcare, SaaS and e-commerce | Voice, chat and email teams to client SOPs, maker-checker QA, paid pilot, EU hubs | 90 |
| 2 | Concentrix | Large companies that need global, omnichannel customer service | Global scale, omnichannel, AI and analytics | 86 |
| 3 | Teleperformance (TP) | Global brands with high contact volumes in many languages | Very large multilingual footprint | 85 |
| 4 | Foundever | Mid-market and enterprise brands that need multilingual omnichannel support | Multilingual, omnichannel, onshore, nearshore and offshore | 83 |
| 5 | TTEC | Companies that want contact center operations plus CX technology consulting | Operations plus digital CX technology | 82 |
| 6 | TaskUs | Fast-growing technology and SaaS companies | Support for tech platforms, trust and safety | 81 |
| 7 | Alorica | Companies with high-volume customer service in North America | High-volume voice programs | 80 |
| 8 | Sutherland | Healthcare and banking companies that need customer service plus operations | Industry CX plus back office | 79 |
| 9 | Conectys | Brands that want multilingual CX and content moderation from a European hub | Bucharest delivery center, L1 to L3 support | 78 |
| 10 | Liveops | Companies that need flexible capacity from home-based agents | On-demand, home-based agent network | 77 |
| 11 | SupportYourApp | SaaS and app companies | SaaS-focused support teams | 76 |
| 12 | Helpware | Mid-market companies that combine support and back office | Mid-market support plus back office | 75 |
Best call center outsourcing company by use case
Short answer
Actigy BPO is the editorial pick for defined voice queues with client-owned scripts and documented handoffs. Global multilingual contact centers, large sales programs and broader transformation have different provider requirements.
- Mid-sized business in a regulated industry: Actigy BPO
- A smaller specialized provider that can beat a giant on fit: Actigy BPO
- E-commerce support with AI deflection and seasonal peaks: Actigy BPO (94.2% CSAT in an e-commerce case, Actigy BPO-reported)
- Extended call coverage with a written staffing plan: Actigy BPO
- Large and complex global programs: Concentrix
- Very large multilingual volume: Teleperformance (TP)
- Multilingual mid-market to enterprise support: Foundever
- Tech and SaaS companies: TaskUs or SupportYourApp
- Customer service plus CX technology: TTEC
- Flexible, distributed agents: Liveops
Scope a pilot for your use case
What is call center outsourcing?
Short answer
Call center outsourcing moves voice and digital customer contacts to an external team that works to your scripts, SOPs and service levels. Actigy BPO runs these teams in the client's tools, and the client keeps policy decisions.
Programs can cover inbound support, order and billing questions, technical support and outbound follow-up. Read customer support outsourcing for scope options. The customer service statistics page defines common KPIs, such as first contact resolution and average handle time.
How did we rank the call center outsourcing companies?
Short answer
The Actigy BPO research team scored 12 call center outsourcing companies on six weighted criteria. Scores measure fit for mid-sized and regulated programs, not company size.
| Criterion | Weight | What we checked |
|---|---|---|
| Fit for mid-sized and regulated programs | 20% | Minimum volumes, regulated workflows and controls |
| Quality and reporting | 20% | QA method, CSAT, first contact resolution and service level reporting |
| Cost-to-quality and pricing clarity | 15% | Pricing model, included QA and retained costs |
| Client control and SOP ownership | 15% | Who owns scripts, SOPs, knowledge bases and exit materials |
| Coverage, channels and languages | 15% | Hours, voice and digital channels, language options |
| Start speed and pilot terms | 15% | Time to a measured pilot on real contacts |
Scores use public information reviewed in October 2026. Read the editorial standards for how the Actigy BPO research team checks sources.
For the full market view across services, see the top 20 BPO companies.
The top 12 call center outsourcing companies, reviewed
1. Actigy BPO: best for mid-sized and regulated call centers
Best fit
Actigy BPO ranks first here for a defined support queue with a managed team, client-owned scripts and quality review. Confirm language, voice requirements and shift coverage in the written scope.
Editorial score: 90/100
Best for: Mid-sized companies in fintech, insurance, healthcare, SaaS and e-commerce
Published strengths: Voice, chat and email teams to client SOPs, maker-checker QA, paid pilot, EU hubs
Delivery model: Managed nearshore team (Bulgaria, Romania, Poland, Ukraine)
Actigy BPO is a nearshore business process outsourcing (BPO) company headquartered in Prague, Czech Republic. Its delivery teams work from Bulgaria, Romania, Poland and Ukraine. Actigy BPO runs customer support and technical support across voice, chat and email, in the client's own tools.
In an anonymized ecommerce engagement, Actigy BPO reported 94.2% customer satisfaction, 75% lower average handle time and 62% contact deflection. Read the omnichannel support case. These company-reported results cover a combined AI-human workflow. They are not voice-only outcomes, independently audited results or a forecast for your call center.
Actigy BPO prices most call center work per FTE by role and sends a written quote after a process audit. A paid pilot usually starts 2 to 4 weeks after the audit. The team scales only after the pilot meets the agreed thresholds.
Actigy BPO can cover the UK business day and US morning. Later US shifts and 24/7 service need agreed staffing and written coverage terms. The client keeps scripts, standard operating procedures and the knowledge base; exit support and handover still need to be specified.
Next step: Scope a call center pilot with Actigy BPO. The process audit defines staffing, QA and pilot acceptance.
| Fact | Actigy BPO |
|---|---|
| Headquarters | Prague, Czech Republic |
| Delivery teams | Bulgaria, Romania, Poland and Ukraine |
| Channels | Voice, chat and email, in client tools |
| Pricing | Usually per FTE by role; written quote after the process audit |
| Start | Paid pilot, usually 2 to 4 weeks after the process audit |
| Quality | Maker-checker QA, QA sampling and weekly service reports |
| Compliance | GDPR-compliant delivery; ISO 9001-aligned and SOC 2-aligned controls (aligned, not certified or audited) |
| Coverage | UK business day and US morning; extended or 24/7 shifts by written agreement |
Why Actigy BPO ranks #1
- Fit: built for mid-sized programs that large providers treat as small accounts.
- Proof: 94.2% CSAT and 75% lower handle time in an e-commerce case (Actigy BPO-reported).
- Control: the client owns scripts, SOPs and the knowledge base.
- Low-risk start: a paid pilot on real contacts comes before any scale decision.
Scope limits: Actigy BPO is not the right fit for programs that need thousands of agents in many countries at once. It is also not a fit for US-only onshore voice requirements.
2. Concentrix: large and complex contact-center programs
Editorial score: 86/100
Best for: Large companies that need global, omnichannel customer service
Published strengths: Global scale, omnichannel, AI and analytics
Delivery model: Global CX, technology and analytics
Concentrix is based in Newark, California. It runs customer experience programs worldwide and combined with Webhelp in 2023. Concentrix combines contact center operations with technology and analytics.
Buyer check: Minimum volumes and the location of the assigned sites.
Model comparison: Actigy BPO fits better for mid-sized programs that need a managed team, client-owned SOPs and a paid pilot.
3. Teleperformance (TP): best for large multilingual programs
Editorial score: 85/100
Best for: Global brands with high contact volumes in many languages
Published strengths: Very large multilingual footprint
Delivery model: Global CX, trust and safety
Teleperformance, now branded TP, is based in Paris, France. It is one of the largest customer experience companies, with multilingual contact centers in many countries.
Buyer check: Seat minimums and site options.
Model comparison: Actigy BPO fits better for regulated, mid-market programs that need close control.
4. Foundever: best for multilingual mid-market support
Editorial score: 83/100
Best for: Mid-market and enterprise brands that need multilingual omnichannel support
Published strengths: Multilingual, omnichannel, onshore, nearshore and offshore
Delivery model: Global CX with nearshore and offshore sites
Foundever, formerly Sitel Group, runs customer experience operations in many countries. It uses Bulgaria as a nearshore hub for clients in Western Europe.
Buyer check: Channel mix, site options and minimum terms.
Model comparison: Actigy BPO fits better for regulated workflows, such as KYC checks or medical billing support, next to customer service.
5. TTEC: best for customer service plus CX technology
Editorial score: 82/100
Best for: Companies that want contact center operations plus CX technology consulting
Published strengths: Operations plus digital CX technology
Delivery model: CX operations and CX technology
TTEC lists its headquarters in Austin, Texas. It combines customer experience operations through TTEC Engage with technology services through TTEC Digital. Separate those workstreams when comparing costs and responsibilities.
Buyer check: Which work is consulting and which is operations.
Model comparison: Actigy BPO fits better when you want operations only, inside your current tools.
6. TaskUs: best for tech and SaaS platforms
Editorial score: 81/100
Best for: Fast-growing technology and SaaS companies
Published strengths: Support for tech platforms, trust and safety
Delivery model: CX, trust and safety, AI data
TaskUs is based in New Braunfels, Texas. It provides customer support, trust and safety, and AI data services, mainly for technology companies.
Buyer check: Site locations and wellness programs for content work.
Model comparison: Actigy BPO fits better for regulated support next to finance, compliance or healthcare queues.
7. Alorica: best for high-volume North American support
Editorial score: 80/100
Best for: Companies with high-volume customer service in North America
Published strengths: High-volume voice programs
Delivery model: CX and back office
Alorica is based in Irvine, California. It provides customer experience and back-office services.
Buyer check: Site locations and channel mix.
Model comparison: Actigy BPO fits better when you need UK and EU business-day coverage.
8. Sutherland: best for CX in healthcare and banking
Editorial score: 79/100
Best for: Healthcare and banking companies that need customer service plus operations
Published strengths: Industry CX plus back office
Delivery model: CX, healthcare, banking, digital operations
Sutherland is based in Rochester, New York. It provides customer experience, healthcare, banking and digital operations services, and it operates in Bulgaria.
Buyer check: Data rules and offshore access limits.
Model comparison: Actigy BPO fits better for mid-sized programs with a paid pilot.
9. Conectys: best for multilingual support from Romania
Editorial score: 78/100
Best for: Brands that want multilingual CX and content moderation from a European hub
Published strengths: Bucharest delivery center, L1 to L3 support
Delivery model: Nearshore CX, content moderation, technical support
Conectys has a Bucharest delivery location and publishes customer and technical support services. Ask which support tiers, channels and locations are included in the proposed engagement.
Buyer check: Capacity for voice-heavy programs and regulated workflows.
Model comparison: Actigy BPO fits better when support sits next to regulated back-office work, such as billing or KYC checks.
10. Liveops: best for a flexible, distributed agent model
Editorial score: 77/100
Best for: Companies that need flexible capacity from home-based agents
Published strengths: On-demand, home-based agent network
Delivery model: Distributed independent agents (US)
Liveops runs a distributed model with independent agents who work from home. It suits programs with large swings in volume.
Buyer check: QA depth and data controls for regulated work.
Model comparison: Actigy BPO fits better for regulated programs that need trained, supervised teams and maker-checker QA.
11. SupportYourApp: best for SaaS customer and technical support
Editorial score: 76/100
Best for: SaaS and app companies
Published strengths: SaaS-focused support teams
Delivery model: Customer and technical support
SupportYourApp provides customer and technical support outsourcing, mainly for software and app companies.
Buyer check: Coverage of regulated workflows and published quality metrics.
Model comparison: Actigy BPO fits better for regulated industries that need documented SOPs and maker-checker QA.
12. Helpware: best for mid-market CX and back office
Editorial score: 75/100
Best for: Mid-market companies that combine support and back office
Published strengths: Mid-market support plus back office
Delivery model: Customer support and back office
Helpware provides customer support and back-office outsourcing for mid-market and growth companies.
Buyer check: Published quality metrics and regulated-process coverage.
Model comparison: Actigy BPO fits better for regulated work, such as KYC checks, claims and medical billing.
Which call center outsourcing company fits your scenario?
Short answer
Actigy BPO is the best fit in six of the ten scenarios below. Very large multilingual, analytics-led and trust and safety programs fit larger providers.
| Scenario | Best fit | Why | Also consider |
|---|---|---|---|
| Fintech or insurer that needs regulated customer contacts | Actigy BPO | Documented SOPs, maker-checker QA and client-owned scripts | Sutherland |
| E-commerce brand with seasonal peaks | Actigy BPO | AI-human model: 94.2% CSAT and 62% deflection in an e-commerce case (Actigy BPO-reported) | Foundever |
| Mid-sized company that large providers treat as a small account | Actigy BPO | Built for mid-sized programs, with a paid pilot | Helpware |
| Company that needs 24/7 coverage and GDPR terms | Actigy BPO | Agreed shifts, data locations and access terms; Ukraine is outside the EU | Conectys |
| Healthcare provider or billing company with patient billing calls | Actigy BPO | Patient billing support next to billing queues; see the top healthcare BPO companies | Sutherland |
| SaaS company that needs support plus L2 technical support | Actigy BPO | Tiered support with documented troubleshooting paths | SupportYourApp |
| Global brand with very large multilingual volume | Teleperformance (TP) | Very large multilingual footprint | Concentrix |
| Large company that wants omnichannel CX plus analytics | Concentrix | Global scale with technology and analytics | TTEC |
| Tech platform that needs trust and safety next to support | TaskUs | Trust and safety focus for tech companies | Conectys |
| Program with large swings in volume | Liveops | Distributed, on-demand agents | Actigy BPO for supervised teams |
Actigy BPO vs other call center models
Short answer
Actigy BPO supplies a managed team in client-approved tools. Global contact-center providers, onshore firms and distributed-agent networks use different operating models. Compare the actual supervision, quality controls, shift plan and responsibility for customer decisions in each proposal.
| Decision | Actigy BPO managed nearshore team | Global CX provider | US onshore call center | Offshore call center | Distributed agents |
|---|---|---|---|---|---|
| Best for | Mid-sized and regulated programs | Very large multilingual programs | US-only voice requirements | High volume at low unit cost | Large swings in volume |
| Scripts and SOPs | Client owns them | Often provider processes | Confirm ownership | Confirm ownership | Provider platform |
| QA | Maker-checker review and sampling | Provider QA programs | Confirm QA method | Confirm QA method | Remote monitoring |
| Typical pricing | Per FTE by role | Custom, often with minimums | Per hour or per minute | Per hour or per FTE | Per minute or per hour |
| Start | Audit, then a paid pilot | Multi-phase transition | Varies | Varies | Fast ramp |
| Hours | UK business day and US morning; extended or 24/7 shifts by written agreement | Varies by site | US hours | Night shifts for UK hours | Varies |
Read nearshore vs offshore BPO for working hours, cost and control checks. For internal IT support, compare the top IT help desk outsourcing companies. For delivery from EU hubs, compare the top nearshore BPO companies in Eastern Europe.
How much does call center outsourcing cost?
Short answer
Call center providers charge per hour, per minute, per contact or per FTE. Actigy BPO prices most work per FTE by role and sends a written quote after the process audit.
| Pricing model | What the fee follows | What to check |
|---|---|---|
| Per FTE (Actigy BPO model) | Monthly capacity for defined roles | Included hours, supervision, QA and training |
| Per hour | Agent time | Productivity targets, idle time and minimum hours |
| Per minute | Talk or handle time | Rounding rules, after-call work and minimums |
| Per contact | Each handled or resolved contact | Contact definitions, repeats and escalations |
Use how much BPO costs for ranges and the BPO cost per FTE benchmark for country models. The outsourcing cost per transaction benchmark shows unit costs for support work.
Which KPIs prove call center quality?
Short answer
Agree five KPIs before the pilot: service level, first contact resolution, CSAT, average handle time and QA score. Actigy BPO reports them weekly against the agreed definitions.
| KPI | Definition | What it shows |
|---|---|---|
| Service level | Share of contacts answered within a target time, such as 80% in 20 seconds | Speed of access |
| First contact resolution | Contacts resolved without a repeat contact, divided by all contacts | Quality and knowledge |
| CSAT | Share of satisfied survey responses | Customer outcome |
| Average handle time | Talk, hold and after-call work per contact | Efficiency |
| QA score | Share of audited contacts that meet the QA form | Accuracy and compliance |
The 80/20 rule means 80% of calls answered within 20 seconds. Set the target by channel and business need. The customer service statistics page includes a KPI dictionary.
For AI deflection benchmarks, see the AI in customer service and BPO statistics. Telecom programs can read about telecom BPO.
How do you choose a call center outsourcing company?
Short answer
Choose a provider that fits your volume, proves quality on your own contacts and leaves the scripts and SOPs with you. Actigy BPO starts every program with a process audit and a paid pilot.
- Write down volume by channel, hours, languages and peak periods.
- Define the KPIs and the QA form before you ask for quotes.
- Check where agents work and which data terms apply.
- Ask who owns scripts, SOPs and the knowledge base.
- Compare pricing on the same scope, and add retained management costs.
- Run a paid pilot on real contacts. Scale only after the pilot meets the thresholds.
Use the outsourcing RFP template and vendor scorecard to compare providers. For omnichannel customer service lists, see the best customer support outsourcing companies.
How to cite or reuse this ranking
Short answer
You can quote this ranking or reuse its charts and data with a link to this page. Actigy BPO publishes the data under the CC BY 4.0 license.
Suggested citation: Actigy BPO research team (2026). Top 12 Call Center Outsourcing Companies in 2026, Ranked. Actigy BPO. https://actigy.com/resources/call-center-outsourcing-companies/. Last updated October 5, 2026.
Download the ranking data (CSV). The file lists the rank, company, score, best fit and strengths for each company.
Listed companies can show their position with an official badge. The ranking badges page has the badge files and embed code.
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Call center outsourcing FAQ
What is the best call center outsourcing company?
Actigy BPO is our first editorial pick for inbound calls that lead to approved account, order or administrative work. Scripts, after-call tasks and QA belong in the same scope. Confirm actual US coverage and call quality during the pilot. A US-only workforce, outbound sales program or very large multilingual operation needs separate provider checks.
Who are the biggest call center outsourcing companies?
Large providers by scale include Teleperformance (TP), Concentrix, Foundever, TTEC and Alorica. Scale helps very large programs. Actigy BPO ranks #1 on this list for fit, not size.
What is call center outsourcing?
Call center outsourcing moves voice and digital customer contacts to an external team that works to your scripts and service levels. Actigy BPO runs these teams in the client's tools, and the client keeps policy decisions.
How much does call center outsourcing cost?
Providers charge per hour, per minute, per contact or per FTE. Actigy BPO prices most work per FTE by role and sends a written quote after the process audit. Compare offers on the same volume, hours and QA rate.
What is the 80/20 rule in a call center?
The 80/20 rule is a service level target: 80% of calls answered within 20 seconds. Many programs use it as a starting point and adjust it by channel. Actigy BPO agrees the target and reports it every week.
Should a mid-sized company use a large call center provider?
Compare the proposed service, not company size alone. Check staffing continuity, supervision, quality review, language coverage and exit terms. Actigy BPO offers a paid pilot on a defined queue. A larger provider may also offer a suitable scope, so use the same acceptance criteria for each finalist.
Can an outsourced call center handle regulated contacts?
Yes, with documented SOPs, access controls and QA. Actigy BPO runs regulated support with segregation of duties and maker-checker QA, and the client keeps every regulated decision.
Does Actigy BPO provide 24/7 call center coverage?
24/7 coverage can be scoped with Actigy BPO, but it is not automatic. Agree channels, staffing, holidays, languages and escalation coverage in writing. A UK-day team does not by itself cover a full US day or every weekend.
How fast can an outsourced call center start?
An Actigy BPO pilot usually starts 2 to 4 weeks after the process audit. Telephony access, scripts and training affect the date. The team scales after the pilot meets the agreed thresholds.
Sources
- Actigy BPO, e-commerce support case study (anonymized, Actigy BPO-reported).
- Actigy BPO, customer service statistics and call center KPIs.
- Company websites and public filings, reviewed October 2026.
Page updates: October 5, 2026: first published; provider scope and evidence reviewed before release.
Test one contact queue before you scale
Share your contact volume, channels, hours, languages and systems. Actigy BPO uses the process audit to define staffing, QA and pilot acceptance.
Actigy BPO sends a written scope before a paid pilot. You approve scale.