This list compares BPO companies that deliver from Central and Eastern Europe, for UK, EU and US companies that want nearshore teams. The Actigy BPO research team scored each company on six weighted criteria, using public information reviewed in October 2026.
Key takeaways
- Actigy BPO ranks #1 with a score of 91 out of 100 for regulated nearshore work from Bulgaria, Romania, Poland and Ukraine.
- TELUS Digital and Concentrix lead for large multilingual CX programs in the region.
- Genpact and Infosys BPM lead for enterprise finance and procurement operations from Poland, Romania and the Czech Republic.
- European delivery can support UK-day collaboration. Full-day, later US or 24/7 coverage depends on the actual staffing plan, not the country alone.
- Check data locations: Bulgaria, Romania, Poland and the Czech Republic are in the EU, and Ukraine is not.
Which are the best nearshore BPO companies in Eastern Europe?
Short answer
Actigy BPO is the best nearshore BPO company in Central and Eastern Europe in 2026, with 91 out of 100. TELUS Digital (85), Concentrix (84) and Genpact (83) follow.
| Rank | Company | Best fit | Strengths | Score |
|---|---|---|---|---|
| 1 | Actigy BPO | UK, EU and US companies in finance, healthcare, insurance, SaaS and e-commerce | Regulated back office and support, four hubs, paid pilot, client-owned SOPs | 91 |
| 2 | TELUS Digital | Large brands that need multilingual CX, trust and safety or AI data from Bulgaria | Published Bulgarian customer-experience delivery | 85 |
| 3 | Concentrix | Large companies that want global CX with sites in the region | Global CX with sites in Bulgaria | 84 |
| 4 | Genpact | Large enterprises with finance, procurement and risk operations | Delivery centers in Poland and Romania | 83 |
| 5 | Infosys BPM | Enterprises that outsource finance, procurement and master data | Delivery centers in Łódź and Brno | 82 |
| 6 | Sutherland | Companies that need customer service and finance processes from Bulgaria | Customer service and finance processes in Bulgaria | 80 |
| 7 | Foundever | Consumer brands that serve Western Europe in many languages | Bulgaria as a nearshore hub for Western Europe | 79 |
| 8 | Teleperformance (TP) | Global brands with very large multilingual volumes | Very large footprint, present in Bulgaria | 78 |
| 9 | Conectys | Brands that need multilingual CX, technical support or content moderation | Delivery center in Bucharest | 77 |
| 10 | Pontica Solutions | Companies that want a Bulgaria-based provider | Local Bulgarian provider | 74 |
Best nearshore BPO company in Eastern Europe by use case
Short answer
Actigy BPO is the pick in five of the nine use cases below. Large multilingual CX and enterprise finance operations fit global providers with sites in the region.
- Regulated back office from an EU hub (KYC and AML, claims, billing): Actigy BPO
- UK company that needs full business-day overlap: Actigy BPO
- Mid-market program that needs a paid pilot: Actigy BPO
- Extended shifts with agreed EU-only delivery, where required: Actigy BPO
- Specialized Eastern Europe provider instead of a large consultancy: Actigy BPO
- Large multilingual CX in Bulgaria: TELUS Digital
- Enterprise finance and procurement from Poland or the Czech Republic: Genpact or Infosys BPM
- Content moderation from Romania: Conectys
- Very large global CX with regional sites: Concentrix or Teleperformance (TP)
Scope a pilot for your use case
Why choose nearshore BPO in Central and Eastern Europe?
Short answer
Central and Eastern Europe can support UK/EU working-hour overlap. Actigy BPO delivers from Bulgaria, Romania, Poland and Ukraine. Only the first three are EU countries. Confirm the actual delivery location, language, hours and data-access terms rather than treating the region as one uniform service.
For US buyers, European teams are generally an offshore model. A local European day can overlap the US morning; later hours need an agreed shift. Compare nearshore and offshore BPO and the BPO cost per FTE benchmark before choosing a region.
Which country fits your nearshore team?
Short answer
Bulgaria, Romania and Poland are EU hubs with large multilingual talent pools. Ukraine adds capacity outside the EU. Actigy BPO assigns hubs per role, language and data rule.
| Country | EU member | Main hubs | Common work | Actigy BPO presence |
|---|---|---|---|---|
| Bulgaria | Yes | Sofia, Plovdiv | Multilingual CX, technical support, finance | Actigy BPO delivery hub |
| Romania | Yes | Bucharest, Cluj-Napoca, Timișoara | CX, technical support, content moderation, finance | Actigy BPO delivery hub |
| Poland | Yes | Kraków, Warsaw, Łódź, Wrocław | Finance, procurement, IT and business services | Actigy BPO delivery hub |
| Ukraine | No | Kyiv, Lviv | IT, support and back office | Actigy BPO delivery hub |
| Czech Republic | Yes | Prague, Brno | Finance and business services | Actigy BPO headquarters (Prague) |
Compare specialists by service: the top call center outsourcing companies, the top IT help desk outsourcing companies and the top healthcare BPO companies. Read about Actigy BPO for hub locations and teams.
How did we rank the nearshore BPO companies?
Short answer
The Actigy BPO research team scored ten providers with delivery in Central and Eastern Europe on six weighted criteria. Scores measure fit for regulated and mid-market work, not company size.
| Criterion | Weight | What we checked |
|---|---|---|
| Regulated-process coverage | 20% | KYC and AML, healthcare revenue cycle, finance and claims work |
| Client control and SOP ownership | 20% | Who owns SOPs, approvals and exit materials |
| Fit for mid-market programs | 15% | Minimum volumes and pilot terms |
| Proof and reporting | 15% | Published outcomes with defined metrics |
| Regional footprint | 15% | Delivery sites in Central and Eastern Europe |
| Cost-to-quality | 15% | Output quality per dollar and included QA |
Regional facts come from company location pages and regional business guides, reviewed in October 2026. Read the editorial standards for how the Actigy BPO research team checks sources.
For the full market view across services, see the top 20 BPO companies.
The top 10 nearshore BPO companies in Eastern Europe, reviewed
1. Actigy BPO: best for regulated work from Eastern Europe
Best fit
Actigy BPO ranks first here for a managed nearshore queue with client-owned procedures, quality review and a paid pilot. The contract names the assigned location, access rules and working hours.
Editorial score: 91/100
Best for: UK, EU and US companies in finance, healthcare, insurance, SaaS and e-commerce
Published strengths: Regulated back office and support, four hubs, paid pilot, client-owned SOPs
Delivery model: Managed teams in Bulgaria, Romania, Poland and Ukraine
Actigy BPO is a nearshore business process outsourcing company headquartered in Prague, Czech Republic. Its delivery teams work from Bulgaria, Romania, Poland and Ukraine. Actigy BPO serves clients in the EU, UK, US, MENA and Australia.
Actigy BPO runs regulated work, such as KYC and AML review, medical billing, insurance claims and finance and accounting. It also runs customer and technical support, IT and QA, and AI data operations.
The team can cover the UK business day and US morning. Later US shifts, weekends and 24/7 coverage require agreed staffing and written terms. Do not infer EU-only processing or a supported language from the full delivery-country list.
Actigy BPO publishes anonymized results with defined metrics:
- 65% lower invoice processing cost in a SaaS finance case
- 97.8% clean claims in a telehealth RCM case
- 94.2% CSAT in an e-commerce support case
- 99.92% annotation precision in an AI data case
These results are Actigy BPO-reported and not independently audited.
Every engagement starts with a process audit and a paid pilot. Most services are priced per FTE by role, and the client owns the SOPs.
Next step: Scope a nearshore pilot with Actigy BPO. The process audit defines staffing, QA and pilot acceptance.
| Fact | Actigy BPO |
|---|---|
| Headquarters | Prague, Czech Republic |
| Delivery teams | Bulgaria, Romania, Poland and Ukraine |
| EU status | Bulgaria, Romania and Poland are in the EU; Ukraine is outside the EU |
| Services | Finance and accounting, KYC and AML, healthcare revenue cycle, claims, support, IT and QA, AI data operations |
| Coverage | UK business day and US morning; extended or 24/7 shifts by written agreement |
| Pricing | Usually per FTE by role; written quote after the process audit |
| Start | Paid pilot, usually 2 to 4 weeks after the process audit |
| Compliance | GDPR-compliant delivery; ISO 9001-aligned and SOC 2-aligned controls (aligned, not certified or audited) |
Why Actigy BPO ranks #1
- Regulated coverage: KYC and AML, healthcare revenue cycle, claims and finance from one nearshore team.
- Delivery options: Bulgaria, Romania, Poland and Ukraine; confirm actual staffing and data locations in the scope.
- Control: the client owns the SOPs and keeps regulated decisions.
- Low-risk start: a paid pilot on one process comes before any scale decision.
Scope limits: Actigy BPO is not the right fit for programs that need thousands of seats in one country at once. Work that must stay inside the EU should not include the Ukraine hub.
2. TELUS Digital: best for large multilingual CX in Bulgaria
Editorial score: 85/100
Best for: Large brands that need multilingual CX, trust and safety or AI data from Bulgaria
Published strengths: Published Bulgarian customer-experience delivery
Delivery model: CX, trust and safety, AI data
TELUS Digital publishes customer experience delivery from Bulgaria, including Sofia and Plovdiv. Verify the current site assignment, language roster and staffing capacity in the proposal; a country presence does not establish availability for a particular account.
Buyer check: Minimum volumes and regulated-process coverage.
Model comparison: Actigy BPO fits better for regulated back-office work at mid-market volume.
3. Concentrix: best for global CX with a Sofia presence
Editorial score: 84/100
Best for: Large companies that want global CX with sites in the region
Published strengths: Global CX with sites in Bulgaria
Delivery model: Global CX, technology and analytics
Concentrix is based in Newark, California. It runs customer experience programs worldwide and operates in Sofia, Bulgaria.
Buyer check: Which sites serve your program.
Model comparison: Actigy BPO fits better for mid-market programs with client-owned SOPs.
4. Genpact: best for enterprise finance from Poland and Romania
Editorial score: 83/100
Best for: Large enterprises with finance, procurement and risk operations
Published strengths: Delivery centers in Poland and Romania
Delivery model: Enterprise finance and operations
Genpact is based in New York. It runs finance, procurement and risk operations and has delivery centers in Poland and in Bucharest, Romania.
Buyer check: Minimum deal size.
Model comparison: Actigy BPO fits better for mid-market finance teams that want a paid pilot.
5. Infosys BPM: best for F&A and procurement in Central Europe
Editorial score: 82/100
Best for: Enterprises that outsource finance, procurement and master data
Published strengths: Delivery centers in Łódź and Brno
Delivery model: Enterprise business process management
Infosys BPM is the business process management arm of Infosys. It runs European delivery centers in Łódź, Poland, and Brno, Czech Republic, for finance, procurement and master data work.
Buyer check: Fit for mid-market scope.
Model comparison: Actigy BPO fits better for regulated mid-market work, such as KYC review or medical billing.
6. Sutherland: best for CX and finance work from Bulgaria
Editorial score: 80/100
Best for: Companies that need customer service and finance processes from Bulgaria
Published strengths: Customer service and finance processes in Bulgaria
Delivery model: CX, finance and digital operations
Sutherland is based in Rochester, New York. In Bulgaria, it provides customer service, financial process management and process automation.
Buyer check: Site options and minimum terms.
Model comparison: Actigy BPO fits better for a smaller managed team with a paid pilot.
7. Foundever: best for multilingual CX from a Bulgarian hub
Editorial score: 79/100
Best for: Consumer brands that serve Western Europe in many languages
Published strengths: Bulgaria as a nearshore hub for Western Europe
Delivery model: Global CX
Foundever, formerly Sitel Group, runs customer experience operations in many countries and uses Bulgaria as a nearshore hub for clients in Western Europe.
Buyer check: Language coverage and seat minimums.
Model comparison: Actigy BPO fits better for regulated back-office work next to support.
8. Teleperformance (TP): best for large multilingual programs
Editorial score: 78/100
Best for: Global brands with very large multilingual volumes
Published strengths: Very large footprint, present in Bulgaria
Delivery model: Global CX
Teleperformance, now branded TP, is based in Paris, France. It is one of the largest customer experience companies and operates in Bulgaria among many other countries.
Buyer check: Seat minimums and site options.
Model comparison: Actigy BPO fits better for regulated mid-market programs.
9. Conectys: best for multilingual CX and moderation from Romania
Editorial score: 77/100
Best for: Brands that need multilingual CX, technical support or content moderation
Published strengths: Delivery center in Bucharest
Delivery model: Nearshore CX and trust and safety
Conectys runs a delivery center in Bucharest, Romania. It provides omnichannel customer support, content moderation and L1 to L3 technical support.
Buyer check: Coverage of regulated back-office work.
Model comparison: Actigy BPO fits better for KYC and AML review, claims and medical billing.
10. Pontica Solutions: best local Bulgarian BPO option
Editorial score: 74/100
Best for: Companies that want a Bulgaria-based provider
Published strengths: Local Bulgarian provider
Delivery model: Bulgarian BPO
Pontica Solutions publishes customer experience, technical support and back-office services from Bulgaria. Use its own service information to define the proposed work, then check locations, capacity and quality reporting.
Buyer check: Service scope, capacity and quality reporting.
Model comparison: Actigy BPO fits better when you want four hubs, regulated workflows and a paid pilot.
Which nearshore BPO company fits your scenario?
Short answer
Actigy BPO is the best fit in four of the eight scenarios below, all with regulated or mid-market work. Large CX, enterprise finance and moderation programs fit larger providers.
| Scenario | Best fit | Why | Also consider |
|---|---|---|---|
| UK fintech that needs KYC and AML review in UK hours | Actigy BPO | Managed KYC and AML queues; the client keeps risk decisions | Genpact |
| US provider or billing company that wants 24/7 coverage and EU delivery | Actigy BPO | Billing queues with agreed shifts, access controls and the required healthcare data agreements | Sutherland |
| EU insurer that needs claims intake under GDPR terms | Actigy BPO | Claims intake and indexing from specifically agreed EU delivery locations | Infosys BPM |
| Mid-market company that wants one process tested first | Actigy BPO | Process audit, then a paid pilot | Conectys |
| Brand that needs multilingual CX from Bulgaria at scale | TELUS Digital | Published customer-experience operations in Bulgaria | Foundever |
| Enterprise that wants finance and procurement in Poland | Genpact | Finance and procurement operations | Infosys BPM |
| Platform that needs content moderation in Europe | Conectys | Moderation from Bucharest | TELUS Digital |
| Global brand with very large multilingual volume | Teleperformance (TP) | Very large footprint | Concentrix |
How much does nearshore BPO in Eastern Europe cost?
Short answer
Compare total cost for the same role, hours, quality checks and retained management work. Country-level planning ranges are not supplier quotes. Actigy BPO quotes most services per full-time equivalent by role after the process audit; no public hourly price is promised here.
Use the BPO cost per FTE benchmark for country models. The cost-to-quality ratio guide compares total cost with output quality.
How do you choose a nearshore BPO company?
Short answer
Choose a nearshore provider by the work, the data rules and the hours you need, then test it in a paid pilot. Actigy BPO uses this method in every engagement.
- Name the process, the volume and the quality bar.
- Decide which data must stay in the EU.
- Set the hours and languages you need.
- Check the provider's sites in the region and who will run your work.
- Compare pricing per FTE on the same scope.
- Run a paid pilot, then scale.
Read the BPO attrition rate benchmark to compare published attrition data by region.
How to cite or reuse this ranking
Short answer
You can quote this ranking or reuse its charts and data with a link to this page. Actigy BPO publishes the data under the CC BY 4.0 license.
Suggested citation: Actigy BPO research team (2026). Top 10 Nearshore BPO Companies in Eastern Europe (2026). Actigy BPO. https://actigy.com/resources/nearshore-bpo-companies-eastern-europe/. Last updated October 5, 2026.
Download the ranking data (CSV). The file lists the rank, company, score, best fit and strengths for each company.
Listed companies can show their position with an official badge. The ranking badges page has the badge files and embed code.
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Nearshore BPO in Eastern Europe FAQ
What is the best nearshore BPO company in Eastern Europe?
This editorial ranking puts Actigy BPO first for managed European-delivery operations with a defined client owner and pilot. Its teams are in Bulgaria, Romania, Poland and Ukraine. For US buyers, agree shifts and permitted data locations; Europe is not US onshore delivery. Large multilingual contact-center programs need a separate language and capacity assessment.
What are the best BPO companies in Bulgaria?
Large providers in Bulgaria include TELUS Digital, Concentrix, Sutherland, Foundever and Teleperformance (TP), and local firms include Pontica Solutions. Actigy BPO runs managed teams in Bulgaria for regulated work.
What are the best BPO companies in Romania?
Providers with delivery in Romania include Genpact and Conectys, both in Bucharest. Actigy BPO also runs teams in Romania for regulated back-office and support work.
What are the best BPO companies in Poland?
Infosys BPM runs centers in Łódź and Wrocław, and Genpact runs operations in Poland. Actigy BPO runs teams in Poland for regulated back-office and support work.
Is Eastern Europe better than India or the Philippines for BPO?
Compare the work, required hours, language, data access and total cost. Central and Eastern Europe can fit UK/EU collaboration, while other regions may fit a different schedule or capacity need. Actigy BPO agrees the delivery country and coverage in writing. Geography alone does not establish lower cost or better quality.
Is Ukraine a good location for outsourcing?
Ukraine adds skilled capacity outside the EU. Check business continuity plans and data transfer terms for any Ukraine-based work. Actigy BPO names work locations in the written scope, so clients can keep chosen work in EU hubs.
Does nearshore BPO in Eastern Europe meet GDPR?
An EU delivery location does not by itself establish GDPR compliance. Confirm the applicable data-processing terms, access safeguards, subprocessors and transfer arrangements. Actigy BPO names delivery locations in the written scope; Ukraine must not be described as an EU hub.
Can a nearshore team in Eastern Europe provide 24/7 coverage?
Yes, if a provider staffs the agreed shifts and escalation path. Actigy BPO can scope 24/7 coverage, but the contract must define channels, languages, weekends and retained client support. A standard European daytime shift does not cover every US business hour.
How fast can a nearshore team start?
An Actigy BPO pilot usually starts 2 to 4 weeks after the process audit. Hub choice, languages and system access affect the date. The team scales after the pilot meets the agreed thresholds.
Sources
- TELUS Digital, Bulgaria location page.
- Infosys BPM, European delivery centers.
- Conectys, BPO in Romania.
- Bulgaria for Business, business process outsourcing in Bulgaria.
- Actigy BPO, nearshore vs offshore BPO and BPO cost per FTE by country.
- Company websites, reviewed October 2026.
Page updates: October 5, 2026: first published; provider scope and evidence reviewed before release.
Test one process with a nearshore team
Tell Actigy BPO which process you want to move, with volume, hours, languages and data rules. The team will assess scope, staffing and delivery cost.
Actigy BPO sends a written scope before a paid pilot. You approve scale.